VIVOSUN

Dear Customer, Thank you for sharing your feedback. We sincerely apologize for any frustration caused by not receiving a response to your partnership inquiry. We have checked our records but were unable to locate your previous communication. We truly appreciate your interest in working with us and would like to have the opportunity to review your request. Please feel free to contact our customer service team at [email protected] with your partnership details, and we will be happy to look into it further. Thank you again for bringing this matter to our attention. We appreciate your interest and look forward to hearing from you. Best regards, VIVOSUN Customer Support

Dear Customer, Thank you for taking the time to share your detailed feedback. We’re sorry to hear that you experienced difficulties while setting up your system. We understand how frustrating it can be when multiple issues occur during the initial setup, especially when you were looking forward to starting your project. We take product quality and customer experience seriously, and we would like the opportunity to look into these concerns and assist you. We were unable to locate any previous communication regarding these issues, so we kindly ask you to contact our after-sales support team at [email protected] with your order number, a detailed description of the issues, and any relevant photos or videos. Our team will carefully review the situation and work with you to provide appropriate assistance. Thank you again for your feedback. We appreciate the opportunity to help resolve your concerns. Best regards, VIVOSUN Customer Support

Dear Customer, Thank you for sharing your feedback. We understand your concerns regarding the expiration of Points and appreciate you taking the time to share your experience. As explained during our email communication, Points are valid for 12 months from the date they are earned. Any Points that exceed the validity period will expire according to our Loyalty Program terms. We understand that losing accumulated Points may be disappointing, especially when you were saving them for a future purchase. We appreciate your participation in our loyalty program and will continue working to provide a better experience for our customers. Thank you for your support. Best regards, VIVOSUN Customer Support

Dear Customer, Thank you for sharing your feedback. We have reviewed our communication records and found that our team responded to your inquiries on May 1. We always strive to respond to customer requests and provide assistance in a timely manner. We appreciate your feedback and would like to better understand any remaining concerns you may have. Please feel free to continue communicating with our team so we can provide further assistance if needed. Thank you for your feedback and for giving us the opportunity to improve. Best regards, VIVOSUN Customer Support

Dear Customer, Thank you for sharing your feedback. We understand that the return process may have felt inconvenient, and we appreciate you sharing your experience with us. After reviewing your case, we confirmed that our team provided a prepaid return label at no cost and offered to arrange a replacement light once the original item was returned. We always strive to provide solutions for product concerns and make the process as smooth as possible for our customers. We appreciate your feedback regarding the support experience and will continue working to improve our service process. Thank you for your understanding and support. Best regards, VIVOSUN Customer Support

Dear Customer, Thank you for sharing your feedback. We understand how frustrating it can be when there are concerns regarding the delivery process. We have checked the tracking information for your order, and according to the carrier’s records, the package was marked as delivered on June 12. We hope the package has been received successfully. If you have any further questions or if there is anything we can assist you with regarding your order, please contact our after-sales support team at [email protected]. We will be happy to look into the situation and provide assistance. Thank you for your understanding and support. Best regards, VIVOSUN Customer Support