他们使用的送货公司将餐桌延误了 12 天以上。 错过了我的活动,这是购买桌子的原因。 我不得不赶紧再买一张桌子。
所以我从来没有收到威斯敏斯特桌子并取消了桌子。
现在就等信用了!
他们需要使用可靠的卡车司机!
Westminster Teak 回复2026-07-30Dear Vincent,
Thank you for taking the time to share your feedback. We truly appreciate your review, and we sincerely apologize for the delivery issues you experienced.
In reviewing your order, I confirmed that the table shipped from our warehouse within two business days of your order being placed. Based on the information provided by the carrier, they made several attempts to contact you by phone and left voicemail messages to coordinate delivery. Unfortunately, they were unable to connect with you, which ultimately contributed to the delay.
While we understand there were communication challenges, we also recognize that the overall delivery experience did not meet your expectations—or ours. Our shipping partners typically provide prompt and reliable service, and we sincerely apologize that this was not the case with your order.
As requested, your order has been canceled, and the shipment is currently being returned to our warehouse. In regards to a refund, our records indicate Amazon has refunded your order in full.
Again, we sincerely apologize for the inconvenience and disappointment this experience caused.
If you have any questions or need any further assistance, please don't hesitate to let us know. Please feel free to reach out to me directly if you have concerns or questions or wish to discuss your experience further. My contact information is listed below.
Best Regards,
Jeremy McFadyen
Sales/Customer Service Manager
Westminster Teak
888.592.8325 ext. 322