quick dry and high visibility is very very good
you know it's difficult to buy a suitable and funcational soprt bra in China, Wiggle provides a method for sports enthusiast especially D cup or more big breasted girls ~
Thanks very much~
I have not received the cargo after one month's waiting.
Wiggle.cn 回复2014-07-03
Hi Herman,
感谢您的反馈信息。很遗憾我们的服务没有让您十分满意。我已经将您的情况提交到客服人员。根据您的客服留言记录显示,我们的客服人员已经再6月26日给您的回复当中为您说明,平邮包裹在一般情况下请您允许2-3周的送货时间(大约12个工作日)。如遇到海关查验,也可能会延续到25个工作日。因为包裹进入中国境内存在一定几率需要接受海关查验,一旦遇到验关查验那么通常您的包裹需要排队等待,这个阶段通常称为“清关延误”。如果您在25个工作日后还没有收到包裹,请您与我们的客服联系。给您造成误会非常抱歉,如果您有任何问题请随时联系我们的客服人员,他们会非常乐意协助您解决问题。
Very disappointed customer services email response, very slow, that means asking customers to keep waiting!!
I had purchased a number of items online in May, and the packing list had shown there will be 2 parcels being delivered to my home soon. Finally the first parcel arrived on 5/30 and in the package, I found a shipping list with ALL the items including the Elite trainer (which costs of about 80% of this whole purchase), which is supposed to be in the second parcel, and it is not delivered together with the first parcel. I then asked the delivery guy (from EMS) to bring this parcel back to their warehouse, and then send both the parcels together to my home soon. However, that guy just process the "rejected delivery" and returned the parcel back to Wiggle on the same day!!
Then I received the other parcel (the Elite Trainer) in the second parcel on 5/31, and this time another delivery guy told me the first parcel had been returned.....then I immediately sent an email to Wiggle for help on the same day (5/31), and then not until I kept sending emails to push, Wiggle's customer services finally replied me on June 4th, and had informed me the return of the first parcel and had promised me to communicate with the "Return Department" to send that parcel back to me once they receive it.
I then sent another email to check on the status on 6/14 (10 days after the last reply from Wiggle), no reply until now. I tried to call EMS to trace the delivery code, and all they can tell me is confirming the first parcel is returned to UK, and no further action/delivery had been going on!! I really don't know how much longer do I have to wait for my parcel and the reply from Wiggle!! Totally disappointed!!
Wiggle.cn 回复2014-07-03
Hi Stephen, Please accept my apologies for any inconvenience this may have caused and thank you for your patience. However, in this instance, since the local courier classified the parcel as rejected, we could only process the refund/replacement when parcels arrived. I can confirmed that we have arranged a replacement orders for you in the end of June and the parcels should be with you shortly. Our customer service representative has also sent an email to inform you further details. Again, we are very sorry for any inconvenience caused. Should you need further help please do not hesitate to contact us.