William Painter

Happy customer

Great products, lifetime warranty on the sunglasses and such an awesome customer service!! Will be back shopping!

Matthew Cardon美国 · 写过 1 条评价 · 体验于 2025-10-09 · 发表于 2025-10-10

The best customer service I have ever…

The best customer service I have ever experienced. Bought a pair of The Level Titanium polarized 5 years ago, recently after much use in 5 countries I scratched a lens. Loving the glasses so much I reached out to William Painter customer service to see if I could get a lens replaced. They went a step beyond and are replacing my glasses. The lifetime warranty is just that. An outstanding pair of glasses with world class customer service.

TEDTHROCKMORTON美国 · 写过 8 条评价 · 体验于 2025-10-07 · 发表于 2025-10-08

The best sunglasses !

Ordered the best sunglasses from the best team ! Had a slight hiccup with the delivery and a quick pic, a quick email and an even quicker response from Sutton @William Painter and my wife will be getting a replacement for her favorite sunglasses in this world ! Thanks to all @ William Painter but especially Sutton ! T. Throckmorton Ocean Township, NJ

Rich Bagurdes美国 · 写过 1 条评价 · 体验于 2025-09-23 · 发表于 2025-10-01

Unexpected Brand Loyalty

Just ordered my second pair to try a new style — and I’m rarely loyal to any brand, let alone sunglasses. But I’ve recommended yours to multiple people. Even your shipping email had me laughing out loud and I shared it with my whole team. What really sealed the deal was your replacement guarantee. I only needed it once, but you delivered. That earned my loyalty. Keep it up. You’ve got a fan for life.

Darryl Grauman新西兰 · 写过 2 条评价 · 体验于 2025-10-01 · 发表于 2025-10-01

Kudos from New Zealand

I have been a backer since launch on Indigogo. Frames, Lenses, fit and most of all, customer support are AMAZING! Highly, Highly Recommend from here in New Zealand!

Not only are the glasses awesome (I own…

Not only are the glasses awesome (I own 7 different pairs), the fact that we can get them replaced under lifetime warranty make me a customer for life!

Warranty that actually covers

My 2022 sunglasses bent and sent them an email on 2025, I paid $50 and got a new pair. Quick no pushback and honor what they claim in their warranty program.

Excellent customer service

This company has excellent customer service and this is coming from someone who works in the customer service industry. I highly recommend their sunglasses. You will not be disappointed.

Enrique Medina波多黎各 · 写过 1 条评价 · 体验于 2024-11-15 · 发表于 2025-09-04

The way the team treats me.

The way the team treats me, a costumer, is like I was one of the team. There’s a big feeling of them wanting to help me as soon as possible and as best as possible. In today’s economy that’s strange and only high end businesses do so. They are the reason I continue to come back. Sunglasses are badass, make me look fantastic and everyone is flabbergasted with the hook and how functional it is. But the team are the real stars here!

Nikolay Nikolov保加利亚 · 写过 1 条评价 · 体验于 2025-08-29 · 发表于 2025-08-30

These guys are just wholesome!

These guys are just wholesome! I bought my titanium pair (The Level) 2018, 7 years ago and honestly these are the best sunglasses ever. I have been wearing them every single day for that time and they lasted everything. I have dropped them many, many times and not even a scratch on them. Just amazing quality and durability. And now 7 years later I finally managed to break them, so I contacted the guys from William Painter to use the lifetime warranty they provide. I send them an e-mail and they responded in less than 12 hours. They explained me everything, how to use the warranty and how can I get my new pair, because I live in Bulgaria, so they will have to ship the sunglasses to Europe. Great experience with the product and great experience with the customer service. I strongly recommend the brand to everybody who wants to get the best quality sunglasses, much better than the Ray Ban, and to everyone who wants to be original. Thank you guys!

Sutton was awesome to deal with

Great Support also in case of Claims!

客服很棒

Sutton responded promptly to my warranty claim with enthusiasm not normally seen in customer service these days. The email actually made me laugh which I appreciate. Glad to see some people are able to approach their job with a lightheartedness that is lacking in most corporate culture these days. Looking forward to getting back into my favorite pair of glasses soon.

Moriah Reilly美国 · 写过 1 条评价 · 体验于 2025-08-20 · 发表于 2025-08-21

Quick and Simple, and Delightful

I had the unfortunate experience of getting my sunglasses stolen, and I reached out to customer service to get them replaced through the lifetime warranty. I sent off an email around 4 PM, not expecting a reply before tomorrow morning before 9 AM. I was pleasantly surprised and floored when I received an email back around 6 PM, the same day, with a discount code for the new pair!! Brittany was the one who helped me, she was very sweet and to the point, even adding some adorable GIFs to the email. I love the sunglasses, and the company. Highly recommend for great sunglasses, and even better customer service!!

Exceptional personal and professional service!

Sutton and the team have been extraordinary. They clearly exemplify the type or personal and professional service William Painter stands for. Thanks again for an extraordinary experience. Warmest Scott

Paul Vorster南非 · 写过 1 条评价 · 体验于 2025-08-14 · 发表于 2025-08-15

You Guys are the best!

You Guys are the best!! Helpful, fast and professional responses with emails. The sunglasses are amazing and I will definitely buy sunglasses from you guys again, quality is unmatched, fit is fantastic and looks great!!! Lifetime warranty is an easy process to navigate and quick!!

sam van loon比利时 · 写过 5 条评价 · 体验于 2024-11-06 · 发表于 2025-08-15

I bought these William Painter…

I bought these William Painter sunglasses mainly because of the ads showing people jumping on them without causing any damage. They seemed tough, stylish, and worth the investment. In reality, they’re okay in design and comfort, but absolutely not unbreakable. I’ve always treated mine with care—more like regular sunglasses than something “indestructible.” Still, one night I accidentally fell asleep with them in bed, and that was enough to snap them in two. Then came the real frustration: the warranty. To use it, you have to ship them all the way to the US, which for me would cost at least €100 in postage. This isn’t clear when buying, and it makes the warranty practically useless if you live outside the US. If you want them purely for the look, fine—but don’t count on them to survive rough use, and don’t expect the warranty to be worth anything if you’re not in the US. You might be better off buying a pair that’s not marketed as “unbreakable” but does come with a real, usable warranty. Durable alternatives with better warranty: Sunski – Recycled materials, lifetime warranty, hassle-free in Europe. Parafina – Made from recycled plastics, 2-year warranty, easy returns within the EU. Oakley – Strong sports sunglasses with a solid European warranty process. Ray-Ban – Classic designs, 2-year global warranty, replacement parts widely available. Side note: I noticed a lot of the reviewers here have only ever posted one review. Not all, but most. Makes me think quite a few might be bought.

Friendly service and great product

Friendly service, fair pricing, amazing support and beyond all else amazing products!

Maddux Hrepich美国 · 写过 1 条评价 · 体验于 2025-07-18 · 发表于 2025-07-19

客服超棒

William Painter has the best customer service of any company I’ve ever worked with hands down!!

Marcas Heitkamp美国 · 写过 1 条评价 · 体验于 2025-07-11 · 发表于 2025-07-11

Sutton was an all-star

Sutton was an all-star. He was helpful, patient and diligent with his work. I have been buying glasses from WP for 8 years and I will continue to do so. Quality product and helpful services what more can you ask for?