Wisecars

Prezada Susana, Agradecemos por partilhar a sua experiência. Lamentamos sinceramente o que aconteceu e pedimos desculpa por toda a frustração causada. Gostaríamos de esclarecer que não efetuámos um reembolso porque a ACE Rent a Car nos informou que a reserva tinha sido utilizada. No entanto, tendo em conta as preocupações que levantou, iremos contactar novamente a ACE para confirmar exatamente o que aconteceu com o cartão de crédito, bem como rever a informação que lhe foi prestada relativamente ao seguro. Levamos este tipo de situações muito a sério e iremos analisar o caso cuidadosamente com a empresa de aluguer para garantir que temos uma compreensão correta dos acontecimentos. Pedimos novamente desculpa pela sua experiência e agradecemos por nos ter chamado a atenção para esta situação. Atenciosamente, Rachel da Wisecars.

Dear David, Thank you for your wonderful review! We're pleased to hear that you are satisfied with our customer service. We appreciate customers like yourself! We truly appreciate your feedback and look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.

Dear Adam, Thank you for your wonderful review! We're thrilled to hear that Aune was able to answer your questions and provide excellent assistance. We'll be sure to share your kind words with her. We truly appreciate your feedback and look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.

Dear Mariyam, Thank you for your feedback! We’re happy to hear that you found the booking process easy and convenient. We appreciate you choosing Wisecars and hope to assist you again in the future! Kind regards, Rachel from Wisecars.

Dear Gill, Thank you for your wonderful review! We're thrilled to hear that Aune was able to resolve your issue immediately and provide excellent assistance. We'll be sure to share your kind words with her. We truly appreciate your feedback and look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.

Dear Thomas, Thank you for your feedback! We’re happy to hear that you found the booking process easy and convenient. We appreciate you choosing Wisecars and hope to assist you again in the future! Kind regards, Rachel from Wisecars.

Hello! Thank you for your feedback! We’re happy to hear that you found the booking process easy and convenient. We appreciate you choosing Wisecars and hope to assist you again in the future! Kind regards, Rachel from Wisecars.

Dear Ian, Thank you for your wonderful review! We're thrilled to hear that Eerik was able to resolve your issue immediately and provide excellent assistance. We'll be sure to share your kind words with him. We truly appreciate your feedback and look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.

Hello, Thank you for sharing your experience. First and foremost, we are very sorry to hear about your father's critical illness, and we sincerely hope he is doing better. As a car rental broker, we work with live rates provided by our car rental partners, which can fluctuate significantly based on availability and demand. When a reservation requires changes such as a change of the main driver, it often has to be repriced using the current live rates. In your particular case, modifying the reservation would have required us to pay the car rental supplier nearly four times the original reservation cost. Absorbing such a difference is unfortunately not sustainable for our business, which is why we were unable to offer the modification at the original price. We wish you and your family all the best. Kind regards, Rachel from Wisecars.

Dear Arvid, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you encountered during the vehicle pick-up and the frustration caused by the handling of your case. We understand your concerns regarding the payment card acceptance and the communication you received from our support team. We take feedback like yours seriously, and we would like to reassure you that we will review your case once again to ensure that it has been handled fairly and in accordance with the applicable rental terms and the information provided by the supplier. Our goal is always to provide a fair resolution based on all available information, and we appreciate you bringing these concerns to our attention. If our review identifies anything that requires further action, we will make sure to address it accordingly. Thank you again for your feedback. Kind regards, Rachel from Wisecars.

Dear Diane, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with the cost of modifying your reservation. When a booking is changed, the reservation has to be repriced using the live rates available at the time Unfortunately, rental prices can change over time, so even shortening the rental period may result in a higher overall price if the current rates are higher than those originally booked. We understand this can be frustrating and appreciate your understanding. Kind regards, Rachel from Wisecars.

Dear Nelson, Thank you for your kind review! We're delighted to hear that you found the booking process very easy. We appreciate your feedback and look forward to helping you with your next car rental! Kind regards, Rachel from Wisecars,

Dear John, Thank you for your wonderful review! We're thrilled to hear that Marten was able to resolve your issue immediately and provide excellent assistance. We'll be sure to share your kind words with him. We truly appreciate your feedback and look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.

Dear Emmanuel, Thank you for your feedback! We’re happy to hear that you found the booking process easy and convenient. We appreciate you choosing Wisecars and hope to assist you again in the future! Kind regards, Rachel from Wisecars.

Hello, Thank you for your kind review! We're sorry to hear that you had to cancel your booking, but we're glad Marten was able to assist you promptly and make the cancellation process as smooth as possible. We'll be sure to pass along your kind words to him. We hope to have the opportunity to assist you with a future trip! Kind regards, Rachel from Wisecars.

Dear Sam, Thanks for your great review! We're delighted to hear that you found the booking process easy and straightforward. We appreciate your support and look forward to helping you with your next trip. Safe travels! Kind regards, Rachel from Wisecars.

Dear Franck, Thank you for your feedback. We are sorry to hear about your disappointment. We would like to clarify that the vehicle could not be provided because the main driver failed to present a valid credit card in the main driver’s name to cover the required security deposit. This requirement is clearly stated numerous times throughout the booking process, in the Supplier’s Terms and Conditions, and in the pre-pickup information emails sent before the rental. Failure to meet the rental company’s requirements results in the reservation being marked as a no-show, and in such cases, the booking is not eligible for a refund. We would also like to clarify that our agents did not promise that a refund would be issued. We understand that this was frustrating, but the payment was not retained without reason. It was applied according to the agreed booking terms, which were accepted during the reservation process. If you need further clarification, please contact us at [email protected]. Kind regards, Rachel from Wisecars.

Dear Jennifer, Thank you for your kind feedback! We’re delighted to hear that our representative was helpful, friendly, and able to assist you with your questions. We truly appreciate your review and are always here to help whenever you need us. Kind regards, Rachel from Wisecars.

Dear Ian, Thank you for your wonderful review! We’re glad to hear that your reservation process was quick and seamless, and that you found a great price. We truly appreciate your trust and look forward to helping you with your future car rentals! Kind regards, Rachel from Wisecars.

Dear Gosia, Thank you for your fantastic review! We're delighted to hear that Hazel was able to assist you with upgrading your reservation and finding the best option to suit your needs at a great price. We'll make sure to share your kind words with her, as she’ll be happy to know she made your experience easier. Thank you for choosing Wisecars, and we hope you enjoy your upcoming trip! Kind regards, Rachel from Wisecars.