我们的行李在到达佛罗里达州时被延误了,所以我们联系了该公司,让他们知道我们将迟到取租车。尽管多次尝试,但没有人接听我们的电话。
当我们最终设法与工作人员交谈时,我的投诉被驳回为“英国废话”和“其他废话”,这是完全不专业和不可接受的。
结果,我们和 15 个月大的孩子陷入困境,没有得到任何支持或帮助。我能与任何人交谈的唯一途径是通过 Wisecar 在希腊的办事处,因为当地的 Cargini 汽车租赁办事处没有接听电话。
更糟糕的是,他们对我的退款请求提出异议,并试图通过将我们归类为“未出现”来保留全额费用,尽管我们已尽一切努力联系他们并解释情况。
根据我的经验,我不会推荐这家公司,因为它的客户服务很差,缺乏沟通,不愿意公平地对待客户。
Wisecars 回复2026-06-12Dear Joshua,
Thank you for taking the time to share your experience.
We sincerely apologize for the difficulties you encountered during your trip, and we also regret the level of assistance and communication you received from the car rental company, which clearly did not meet the standards we expect from our partners.
We understand how frustrating and stressful this situation must have been.
Unfortunately, car rental companies operate under specific grace-period policies, and once that period has passed, they are generally unable to hold the vehicle any longer. Even when customers notify the rental provider of a delay, bookings may still be classified as a no-show in accordance with the supplier's terms and conditions.
That said, we fully appreciate your concerns regarding the communication difficulties and the manner in which your situation was handled. The comments you described are unacceptable, and we are sorry that you were left feeling unsupported at such a challenging moment.
Please be assured that we have taken your feedback into account as part of our ongoing review of our partnerships and supplier performance. Customer experiences such as yours are important in helping us assess whether our partners continue to meet the service standards we expect.
Thank you again for bringing this matter to our attention, and we are sorry that your rental experience fell short of expectations.
Kind regards,
Rachel from Wisecars.