Xero Shoes

Hi Zvonko, Thanks for your feedback, we're sorry to hear about your experience with the additional import charges. Duties, taxes, and handling fees are determined by the destination country and carrier and are not included in the purchase price. We also appreciate your feedback regarding the fit. Thank you for taking the time to share your experience.

Hi Ilona, Thanks for your feedback, we're sorry to hear about the difficulty you experienced while arranging your return. We understand how frustrating that can be. A member of our Customer Happiness team has since responded to your email and is working with you to help resolve the issue. We appreciate your patience and look forward to getting everything sorted out for you.

Hi Kylie, Thanks for your feedback, we’re sorry to hear this was your experience. While we strive for consistency across our products, fit and feel can vary between styles due to differences in design, materials, and intended use. We understand how frustrating that can be, especially as a longtime customer, and we appreciate you taking the time to share your feedback with us.

Hi Eva, Thanks for your feedback, we’re sorry to hear the sandals didn’t work out for you. Comfort and material sensitivity can vary from person to person, and we understand how disappointing it can be when a style isn’t the right fit. We appreciate you taking the time to share your experience and your feedback regarding the EU returns process.

Thank you for your kind words! We're thrilled to hear you've had such positive experiences with both our shoes and our customer service team. We truly appreciate your continued support and can't wait for you to try more models in the future. Happy adventures!

Hi Jay, We are sorry to hear about the experience you are having with Xero Shoes Australia. Since the Australia site is an independent retailer, please reach out to their support team via email or giving them a call if you are experiencing any issues or have any questions.

Hi JS, Thanks for your feedback, we’re sorry to hear about your experience. We understand how frustrating it is to receive the wrong item, especially when you need it for an upcoming trip. Our AI assistant is designed to help resolve common requests quickly, but customers can always request to speak with a member of our support team, and more complex situations are escalated to a representative when needed. We appreciate you taking the time to share your feedback and will pass it along to our team. Please reach to out to support if you are needing further assistance.

Hi Cory, “Thanks for your feedback. We’re sorry to hear your initial pair didn’t fit as expected. We’re glad we were able to assist with an exchange, and we hope the replacement pair provides a better fit. We appreciate you taking the time to share your experience. Please reach out to support if you need further assistance

Thanks for your feedback, we’re sorry to hear your latest pair didn’t match the experience you had with your previous Cassie's. While we strive to keep our styles as consistent as possible, minor updates to materials and construction can sometimes result in a different feel. We understand how frustrating that can be, especially when replacing a favorite pair, and we appreciate you taking the time to share your experience with us.

Thank you for the kind words! We're thrilled to hear that your Denvers have held up well for both work and everyday use. We also appreciate you sharing your experience with the waterproof boot, waterproofing can sometimes come at the expense of breathability, especially in warmer conditions. Thanks again for your support, and we're always happy to help customers find the style that's right for them

Hi, Thanks for your feedback, we’re sorry to hear about your experience. We understand how frustrating it can be when you're trying to find the right fit. We are not seeing any email correspondence from your email or name in our inbox. In addition to email and chat support, we do offer phone support during business hours for customers who prefer to speak directly with a representative. If you're still in need of assistance, please reach out to our support team, [email protected] or call (303)447-3100 during our business hours, and we'd be happy to take another look at your situation.

We’re sorry to hear the sandals didn’t meet your expectations, and we appreciate you taking the time to share your experience. If you have any additional questions please reach out to our Support team.

We’re sorry to hear you had a disappointing experience, and we appreciate you taking the time to share your feedback. If you have any additional questions or concerns, please reach out to our Support team and we’ll be happy to help.

Hi Kim, We are sorry to hear about the delay with your return. Please reach out to [email protected] right away and they would be happy to help.

Hi Georges, Thank you for your feedback. We are glad to hear you are enjoying your Xero Shoes! Thank you for your support and please reach out to support if you have any questions. :)

Hi Michael, Thanks for your feedback, we’re sorry to hear this has been such a frustrating experience. Fit can vary between styles and materials, and we understand how difficult that can make online ordering, especially internationally. We’re also sorry to hear about the incorrect pair you received. Please reach out to our support team and request to speak directly to a representative.

Hi Amit, Thanks for your feedback, we’re sorry to hear the fit felt different than expected. Fit can vary slightly between styles and materials, even within the same size. Items marked as final sale at the time of purchase aren’t eligible for return or exchange, but we appreciate you taking the time to share your experience.

Hi Dev, We are sorry to hear about the issue with your Xero Shoes Please reach out to [email protected] and they would be happy to help.