Xero Shoes

Hi Steven, We’re sorry to hear this was your experience. Durability can vary depending on wear patterns, and we understand how disappointing it is when a pair doesn’t last as long as expected. Our sole warranty is intended to help with a discounted replacement, and we appreciate you sharing your feedback. Please reach out to our support team if you have any further questions.

Hi Laurie, We are sorry to hear about the issue with your Xero Shoes Our Scrambler Trail Mid WP is designed to be completely waterproof, with the XeroTex membrane built within the material. Please reach out to [email protected] and they would be happy to help.

Hi Rollo, We are sorry to hear that you have not received your 15% discount. We do not see any emails linked to your name. We would be happy to help if you can reach out to [email protected]

Hi Lorin, We are sorry to hear about the issue with your Xero Shoes It sounds like this would be covered under our warranty. Please reach out to [email protected] and let us know that this is in regards to your TrustPilot review. We would be happy to help with more information.

Hi Luke, We are sorry to hear that you have not received your shoes or a solution. Please reach out to [email protected] and mention your Trustpilot review. We would be happy to help with more information.

Hi Heidi, Thanks for your feedback. We’re sorry to hear this was your experience. Fit and strap feel can vary from person to person, and we understand how frustrating that can be. We appreciate you sharing your thoughts and will pass them along to our product team.

Hi Kate, We are sorry to hear about your experience with our customer service team. We are not seeing any email linked to your name here. Can you please send an email over to [email protected] and we would be happy to address your issues.

Hi David, Can you please email [email protected] about your review concerns? Reviews are run through an automatic-legitimacy filter, but are manually gone through and posted accordingly, so we do want to make sure yours is addressed and posted.

Hi PT, We’re really sorry to hear about the experience you’ve had, receiving the wrong size twice and struggling to reach support is incredibly frustrating, especially when you’re trying to get a gift in time. Just to clarify, the UK Xero Shoes site is operated by an independent retail partner, so we don’t have access to their order system or phone lines. However, we still want to help point you in the right direction. Their dedicated support team can be reached at [email protected], and they’ll be able to look into the incorrect sizing and get this resolved for you. We truly appreciate you taking the time to share what happened, and we’re sorry for the inconvenience this caused, especially during the holidays. —The Xero Shoes Team

Hi Teodor, Thank you for sharing your feedback, and for being a long-time customer, we truly appreciate your support over the years. We’re very sorry to hear that your recent experiences with our EU service and return timelines have felt slow or dismissive. That’s not the level of care we want to deliver, and we’re reviewing your comments to help improve our processes. We also take your notes on product quality seriously. Our team is continually working to refine materials, construction, and sourcing, and feedback like yours helps guide those improvements. If you’d be open to it, we’d really appreciate the chance to look into your specific orders and make things right. You can reach us at [email protected]. Thank you again for taking the time to share your experience. -Xero Shoes team

Hi ST, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your shoes showed signs of wear so quickly, that’s disappointing, and it’s not the experience we want for our customers. We appreciate you bringing the traction concerns to our attention as well; we’re continually reviewing feedback to improve performance and durability. Regarding the review on our website: we do publish all legitimate reviews, positive and negative. Each one goes through a verification process to ensure it meets our authenticity standards, and that process can take up to two weeks. Your review should appear once that’s complete. We’d really like the chance to look into your specific pair and see how we can help. Please reach out to us at [email protected] with your order details so we can review the issue directly. Thank you again for sharing your experience and we want to make this right. —The Xero Shoes Team

Hi Kay, Thank you for sharing your feedback, and we’re sorry to hear the shoes didn’t work out for your feet. Our EU return policy doesn’t include free returns, but we do offer free exchanges and would have been happy to help you find a different size or style at no additional cost. We appreciate you taking the time to let us know about your experience, and we’ll continue working to make our policies as clear and helpful as possible. —The Xero Shoes Team

Hi Michelle, We’re truly sorry to hear about the pain and injury you experienced while wearing the Scrambler Mid Waterproof, that is absolutely not the experience we want for any customer. We understand how frustrating and disappointing this must have been, especially during a long-anticipated vacation. Because your purchase was made through Amazon, all returns and warranties are handled directly by them. We don’t have access to their system and cannot process refunds or exchanges for Amazon orders. We’re glad to hear that Amazon was able to step in and issue a full refund on this occasion. Your feedback about fit and comfort is important, and we’ll be passing it along to our product team as we continue to review and improve our designs. Thank you for sharing your experience, and we’re truly sorry this situation impacted your enjoyment of our shoes. —The Xero Shoes Team

Hi Ramesh, Thank you for sharing your experience, and we’re truly sorry for the stress this caused, especially with an international trip coming up. A stalled tracking status with no clear updates is incredibly frustrating, and you deserved better communication from us during that time. As we shared earlier, your package was unfortunately lost in transit, and we’ve issued a full refund so you’re not left waiting or out any money. We know that doesn’t make up for the inconvenience or the lost week, but we wanted to make sure you were made whole as soon as the issue was confirmed. We’re also looking into the email flow you encountered, no customer should feel ignored when reaching out for help. Thank you again for your feedback, and we’re truly sorry this was your experience. —The Xero Shoes Team