Xero Shoes (xeroshoes.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 39% give 1 star; The business has replied to 88% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
Do not order from this company. They gladly took my money and have not delivered any product. Tried to purchase one pair of shoes as a birthday gift. No Shoes, No return call or email from customer support. Absolutely horrible experience.
Fast delivery. Great products. Have been shopping here for a while now.
Canadian buyers beware. I bought a pair of Xero shoes and was not aware of any additional duty, handling and associated taxes. When the shoes arrived by Canada post I was given a bill for $55 for these charges. The shoes are OK but the size runs about 1/2 a size small.
Hi Zvonko, Thanks for your feedback, we're sorry to hear about your experience with the additional import charges. Duties, taxes, and handling fees are determined by the destination country and carrier and are not included in the purchase price. We also appreciate your feedback regarding the fit. Thank you for taking the time to share your experience.
Terrible customer service. I am trying to sort out a return and the phone number for Europe just disconnects, whereas there is no response from CS team via email either. I am not sure how to return the package and the drop-off points won't accept it. Can anyone respond please to me, or share an EU customer service phone number that works?
Hi Ilona, Thanks for your feedback, we're sorry to hear about the difficulty you experienced while arranging your return. We understand how frustrating that can be. A member of our Customer Happiness team has since responded to your email and is working with you to help resolve the issue. We appreciate your patience and look forward to getting everything sorted out for you.
Terrible customer service especially for a repeat customer. No consistency in their foot beds. I’ve been a fan but recently purchased hiking boots that caused so much pain in my foot. I prefer a brand that is consistent or at least stands by their product.
Hi Kylie, Thanks for your feedback, we’re sorry to hear this was your experience. While we strive for consistency across our products, fit and feel can vary between styles due to differences in design, materials, and intended use. We understand how frustrating that can be, especially as a longtime customer, and we appreciate you taking the time to share your feedback with us.
Expensive for the quality of shoes you get. I ordered sandals that immediately irritated my feet (I suppose the plastic they use had sth in it my skin didn’t like). Shipping is 7,50 either way so I paid 15 for trying on a pair of overpriced, cheaply produced shoes I couldn’t wear.
Hi Eva, Thanks for your feedback, we’re sorry to hear the sandals didn’t work out for you. Comfort and material sensitivity can vary from person to person, and we understand how disappointing it can be when a style isn’t the right fit. We appreciate you taking the time to share your experience and your feedback regarding the EU returns process.
These guys have some of the best customer service. They are easy to work with, and I'm always stoked to try a new model of their shoes.
Thank you for your kind words! We're thrilled to hear you've had such positive experiences with both our shoes and our customer service team. We truly appreciate your continued support and can't wait for you to try more models in the future. Happy adventures!
Once the sale is completed, they don't respond to emails pertaining to the sale. This is in regards Xero Shoes Australia.
Hi Jay, We are sorry to hear about the experience you are having with Xero Shoes Australia. Since the Australia site is an independent retailer, please reach out to their support team via email or giving them a call if you are experiencing any issues or have any questions.
They sent me the wrong size, but I needed the shoes for an upcoming trip. So I wrote a friendly customer support email asking how we can resolve this quickly so that the shoes still have a chance to arrive before the upcoming trip. Instead of a human offering support and maybe a quick shipment, I got a generic AI mail telling me to exchange my shoes via the regular way. Sending it back, them processing the exchange and then them sending the correct size will take longer than I have for the upcoming trip. At least have the decency to have a human reply and try to resolve it instead of sending generic AI slop mails. Do not buy here if you value human customer support.
Hi JS, Thanks for your feedback, we’re sorry to hear about your experience. We understand how frustrating it is to receive the wrong item, especially when you need it for an upcoming trip. Our AI assistant is designed to help resolve common requests quickly, but customers can always request to speak with a member of our support team, and more complex situations are escalated to a representative when needed. We appreciate you taking the time to share your feedback and will pass it along to our team. Please reach to out to support if you are needing further assistance.
I ordered a pair of Xero shoes based on a friend’s recommendation. When they arrived, I found they were about a half size too small. I contacted Xero to request an exchange for the next size up. I wasn’t asking for a refund—just a simple size exchange so I could actually wear the shoes. Unfortunately, my request was denied. The shoes themselves appear to be well-made and good quality, but customer service is a big part of the overall experience. When a company isn’t willing to work with a customer on a straightforward size exchange, it’s hard to feel confident recommending them. Because of how this situation was handled, I can’t recommend purchasing from Xero. A quality product should be backed by customer service that takes care of its customers, and that wasn’t my experience.
Hi Cory, “Thanks for your feedback. We’re sorry to hear your initial pair didn’t fit as expected. We’re glad we were able to assist with an exchange, and we hope the replacement pair provides a better fit. We appreciate you taking the time to share your experience. Please reach out to support if you need further assistance
I have bought many shoes at xeroshoes.com My favorite was always the Cassey. It was a perfect shoe for everyday. Plenty of room in the wide toe box. I have walked hours in the 3 pair I ordered a while back (black, red and blue). I recently decided to order the beige, same style, same size. I was excited to wear them to a park and walked for about 1 hour before I got a blister on my heal. I had never had a blister from any of their shoes before. I contacted customer service and they asked me for a picture of an older pair and one of the new pair. I could clearly see in the pictures that there was padding on the older pair that kept me from getting a blister. The new ones did not have the padding. Customer service told me they could not see any difference in the 2 pairs. They did give me a 20% discount on a future purchase and advise on how to deal with achilles sensitivity! I already knew about moleskin. It is not that the shoes were different, but if the company had admitted they were different, I would have respected that. It just changed the way I felt about the company.
Thanks for your feedback, we’re sorry to hear your latest pair didn’t match the experience you had with your previous Cassie's. While we strive to keep our styles as consistent as possible, minor updates to materials and construction can sometimes result in a different feel. We understand how frustrating that can be, especially when replacing a favorite pair, and we appreciate you taking the time to share your experience with us.
Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof boots, they were so waterproof that I had to change shoes and avoid wearing them for the rest of my shift (feet overheated, was working in a warehouse and it wasn't a very cold Winter). The moral of that story is don't be afraid to ask about the shoes before you buy, and they're happy to assist!
Thank you for the kind words! We're thrilled to hear that your Denvers have held up well for both work and everyday use. We also appreciate you sharing your experience with the waterproof boot, waterproofing can sometimes come at the expense of breathability, especially in warmer conditions. Thanks again for your support, and we're always happy to help customers find the style that's right for them
Shoes are ok but support experience is abysmal. No phone number, live chat is instead just “leave a message and we’ll get back to you”. Email is unresponsive. I bought some shoes. One pair I liked but was too small despite the others pairs I bought in the same size being fine. So I exchanged them for half a size larger. Still too small. No way in their automated return process to exchange that pair for half a size larger again. When I contacted them by email about this, I received a response that just sent me a link to their returns policy and a link to the same automated process that I’d already said wasn’t working. When I replied to that email, no response. No response via live chat either. Edit: I have already sent several emails over the course of a week so I don’t feel that emailing again will do much use. This international number was not provided on the UK site.
Hi, Thanks for your feedback, we’re sorry to hear about your experience. We understand how frustrating it can be when you're trying to find the right fit. We are not seeing any email correspondence from your email or name in our inbox. In addition to email and chat support, we do offer phone support during business hours for customers who prefer to speak directly with a representative. If you're still in need of assistance, please reach out to our support team, [email protected] or call (303)447-3100 during our business hours, and we'd be happy to take another look at your situation.
Sandals look really, really good — I absolutely love the style and the thin sole. I love walking barefoot, so the barefoot aspect itself is not an issue for me at all. But omg… they are just not comfortable. I honestly cannot imagine going on a long hike wearing these. I only wear them when I know I won’t have to walk big distances. I’ve had them for a while now and wear them to work almost every day, so this is definitely not a “you just need to get used to them” situation. There isn’t much walking involved at work, which is why they’re manageable there. The problem is mainly the design and the small straps — they just don’t feel comfortable on the feet. My Teva sandals are WAY more comfortable in comparison.
We’re sorry to hear the sandals didn’t meet your expectations, and we appreciate you taking the time to share your experience. If you have any additional questions please reach out to our Support team.
Very disappointing experience with Xerox Shoes. Their website clearly offers an extra paid shipping option stating delivery in “2–3 days.” It did not say “estimated” anywhere. I specifically paid extra because I needed the shoes before a trip. After placing the order, I found out the item would actually take more than 5 days to arrive, completely defeating the purpose of paying for expedited shipping in the first place. I had no choice but to cancel the order and buy something locally for my trip. To make matters worse, they did not issue a full refund and kept the shipping money, even though the advertised shipping timeframe was never honored. This feels extremely misleading and deceptive. Based on my experience, I would not recommend this company.
We’re sorry to hear you had a disappointing experience, and we appreciate you taking the time to share your feedback. If you have any additional questions or concerns, please reach out to our Support team and we’ll be happy to help.
I purchased 2 pairs of shoes. Neither pair fit so I returned them. I received an email stating that the return was approved. Thankfully, I got a receipt with tracking number. UPS tracking shows the shoes were received by Xero Shoes just a couple of days later. 2 months have gone by, and I have still not received the refund. My account on their website still shows "return in progress". Their return process is highly unsatisfactory!!
Hi Kim, We are sorry to hear about the delay with your return. Please reach out to [email protected] right away and they would be happy to help.
the shoes arrived as expected and then I had to exchange it to get the bigger size, the response was extremely quick, very efficient costumer service which is rare for online stores. highly recommended
Hi Georges, Thank you for your feedback. We are glad to hear you are enjoying your Xero Shoes! Thank you for your support and please reach out to support if you have any questions. :)
I am perplexed by this company. There products look great and I have several peers that use their shoes and swear by them. My experience at trying to get a suitable product that fits properly in Canada however has been a nightmare. I have now ordered 3 pairs, 2 of which do not fit and one that arrived with the wrong shoes in a size ad colour that was not selected. I used their sizing tool online, which I don't think will work because the different models of shoes I have are very different fit from each other. Positives; They look stylish, feel good on the bottom of your feet, and are pretty light. Negatives; ordering online is a roulette wheel of results, customer service is abrupt and harsh, ordering to Canada makes returns useless and cost ineffective even when you receive the wrong shoe. I have spent over $400.00 CAD including duties and shipping and have nothing I can wear. Lesson learned. In the meantime my walking around shoes are Whitin from Amazon, they cost $50.00 and you can beat the snot out of them and they last.
Hi Michael, Thanks for your feedback, we’re sorry to hear this has been such a frustrating experience. Fit can vary between styles and materials, and we understand how difficult that can make online ordering, especially internationally. We’re also sorry to hear about the incorrect pair you received. Please reach out to our support team and request to speak directly to a representative.
Never buy clearance shoes from Xero. I made this mistake a few days ago. I received the shoes but it was half a number smaller. It says size 10 on the shoes but when I measured it against my other size 10 Xero shoes it was clearly shorter. When I contacted support they told me they are very sorry but it's my problem and they will not exchange nor refund. I guess it was the reason they sell these shoes as clearance. I am very disappointed and I hope you will learn from my mistake.
Hi Amit, Thanks for your feedback, we’re sorry to hear the fit felt different than expected. Fit can vary slightly between styles and materials, even within the same size. Items marked as final sale at the time of purchase aren’t eligible for return or exchange, but we appreciate you taking the time to share your experience.
Z-Trek lasted 6 months – disappointing durability
Hi Dev, We are sorry to hear about the issue with your Xero Shoes Please reach out to [email protected] and they would be happy to help.
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