Xero Shoes (xeroshoes.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 39% give 1 star; The business has replied to 88% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
Steven Dye · 4 reviews · Experienced 2026-04-02 ·
★★★★★
worthless "warranty"
Love the fit and feel but durability is a HUGE issue for me. Bought a pair in Feb 2026. Had a hole in the bottom by April 2026. They were slow but accomadating on covering it under "warranty" but they still charged me $60 for the replacement pair. I obviously cant afford to go thru shoes every two months. I have switched over to Notace and will also try out Merrill for something more durable. The "warranty" is worthless imho. They will have sales close to that "warranty" price for the same shoe.
Reply from Xero Shoes2026-04-30
Hi Steven,
We’re sorry to hear this was your experience. Durability can vary depending on wear patterns, and we understand how disappointing it is when a pair doesn’t last as long as expected. Our sole warranty is intended to help with a discounted replacement, and we appreciate you sharing your feedback.
Please reach out to our support team if you have any further questions.
Very disappointing experience.
The sizing guide was inaccurate, and the return process was frustrating. Despite providing the correct pickup address multiple times, it was entered incorrectly more than once, causing delays and inconvenience.
Overall, poor customer experience. I would not order from this brand again.
L
Laurie · 10 reviews · Experienced 2026-03-13 ·
★★★★★
Xero-Tech waterproofing doesn't work
I bought from the Australia store. I really like the Mid-Trail boots they fit well, are very comfortable to walk about in, and have generally held up well (a minor area of separation on toe box but a bit of glue will fix that). I use them for general use around a Lifestyle property we have here in NZ.
My disappointment is the ‘waterproof’ aspect. I’m in my 4th month of wearing them and if it rains anymore than a shower I always wear gumboots so haven’t really tested this aspect. A few days ago I went for a 25 minute walk with a pony in rehab across several paddocks. The grass length varied up to circa 6/7” and it had rained in preceding days so the paddocks were wet. I also had gaiters on. The boots didn’t hold up at all well, my socks/feet were wet when I got back to the house. I looked back through the boot description and checked the boots to see that I had been sent the WP model (which the label confirms). It occurred to me to write and ask if you’ve had any quality control issues at manufacturing source which could account for my experience? I’m not sure if ‘Xerotex’ is the actual fabric or a spray on technology etc…? Whichever it is my experience is that it doesn’t work.
I really feel that they should perform far far better in wet conditions.
That said I will continue to wear them on dry days however if I buy another pair I would stick with the non WP model.
Reply from Xero Shoes2026-04-30
Hi Laurie,
We are sorry to hear about the issue with your Xero Shoes
Our Scrambler Trail Mid WP is designed to be completely waterproof, with the XeroTex membrane built within the material.
Please reach out to [email protected] and they would be happy to help.
A
Andromeda · 13 reviews · Experienced 2026-03-29 ·
★★★★★
Mesa Trail II shoes are Amazing!
I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcanic and malpaís with no damage to the shoe. I have used them for running on wet sand and they are perfect and surprisingly waterproof.
I love these shoes so much I even use them for everyday wear!
The company send lovely emails of gratitude for buying their products.
They promised a 15% discount code in exchange for subscribing to their newsletter. I subscribed, they started spamming me immediately (several emails a day), but the promised code never arrived. I asked for it days ago, but they keep ignoring me ever since.
As for their shoes: they are narrow and uncomfortable, they squeeze my toes and I don't have wide feet. These are NOT barefoot shoes :(
Reply from Xero Shoes2026-03-25
Hi Rollo,
We are sorry to hear that you have not received your 15% discount.
We do not see any emails linked to your name. We would be happy to help if you can reach out to [email protected]
It is a great shame to have to leave this review. I’ve had more than 10 pairs of Xero shoes over the last 10+ years. Unfortunately, all shoes with the Feel True sole have had the same issue - the sole collapses under the ball of the foot creating a pronounced hump in the sole. My 3 current Xeros all have this. I believe it is because of this that I developed Morton’s Neuroma. The collapse happens if you use the shoe for running but is not covered by the warranty. I would advise avoiding any Xero shoe with the Feel True sole.
UPDATE 11-04-2026
Further to Xero asking me to contact them, I did. Absolute waste of time. I was offering to return the shoes just so they could see what has happened. No expectation of a replacement. Xero made it impossible to return. Very poor communication and generally really unhelpful. Lost me as a customer.
Reply from Xero Shoes2026-03-25
Hi Lorin,
We are sorry to hear about the issue with your Xero Shoes
It sounds like this would be covered under our warranty.
Please reach out to [email protected] and let us know that this is in regards to your TrustPilot review. We would be happy to help with more information.
L
Luke · 5 reviews · Experienced 2026-03-12 ·
★★★★★
Waited for over 4 months to receive my…
Waited for over 4 months to receive my order. Still don't have it. They placed all blame on the shipping company, yet provided no alternative options. I even gave them the option to ship an order to a different country and use their US warehouse, yet they refused. Not customer focused at all. They point fingers, and I am still shoeless and moneyless.
Reply from Xero Shoes2026-03-25
Hi Luke,
We are sorry to hear that you have not received your shoes or a solution.
Please reach out to [email protected] and mention your Trustpilot review. We would be happy to help with more information.
H
Heidi Y · 1 review · Experienced 2026-02-28 ·
★★★★★
Zero shoe Z-trail EV Disappointment
I have owned Zero shoe Z-trail EV sandals for three months, only wearing them frequently for one month. The bottom sole seems to grip enough, but the front of heel area is already wearing down. Also, I really dislike the strapping system. It is much slower and awkward to strap behind my heel than over my foot, like other sandals. And, it is difficult to adjust the straps for uneven terrain. My feet have hurt for having straps too tight, but when loosened, my feet have slid forward, with toes reaching over the front edge.
These Zero shoes are quite expensive. I only bought them b/c they were on sale and would never buy them otherwise. They are barely worth the lower price I paid. I do not recommend walking in these very far.
Reply from Xero Shoes2026-03-27
Hi Heidi,
Thanks for your feedback. We’re sorry to hear this was your experience. Fit and strap feel can vary from person to person, and we understand how frustrating that can be. We appreciate you sharing your thoughts and will pass them along to our product team.
K
Kate Suttle · 4 reviews · Experienced 2026-02-18 ·
★★★★★
Poor customer service
Poor customer service. AI responses that don't address the problem
Reply from Xero Shoes2026-02-20
Hi Kate,
We are sorry to hear about your experience with our customer service team.
We are not seeing any email linked to your name here. Can you please send an email over to [email protected] and we would be happy to address your issues.
S
Susanne · 6 reviews · Experienced 2026-01-25 ·
★★★★★
I had to return both pairs
I had to return both pairs, and it was a smooth return and I got my money refunded without any issues at all(on the contrary of what other reviewers have experienced)
Updated: below
Warranty Denied and Serious Durability Issues
I used to rave about Xero Shoes. I recommended them to friends and genuinely believed in the brand. Unfortunately, after multiple purchases, I have completely changed my opinion.
I bought five pairs of Xero Shoes, and only one pair actually lasted. I also bought a pair for my son, and they fell apart in about a month. The most common failure I’ve seen is the sole separating from the shoe, which tells me they are not properly glued. I’ve also had the sides rip during normal, everyday use. These shoes simply cannot handle regular wear.
I filed a warranty claim and it was denied, which was extremely disappointing. Their warranty feels intentionally limited. They will cover sole wear down to 1 mm, but they do not cover the sole separating from the upper, which is clearly a known failure point. That makes the warranty almost useless in real-world situations. They also refused to offer a reasonable discount on a replacement pair.
What makes this worse is that I recommended these shoes to a buddy, and now he’s experiencing the exact same problems. I genuinely regret recommending them.
For the price, this level of quality is unacceptable. These shoes are way overpriced for what they are. Ironically, I’ve had better luck with cheap shoes from Amazon. They cost far less and last much longer. Even if they don’t, replacing them is still cheaper than buying another pair of Xero Shoes.
I wanted this company to succeed, but after repeated failures and a denied warranty claim, I’m done. I will not be buying from Xero Shoes again.
Update:
After sharing my feedback with Xero Shoes, their team followed up and made things right. They reviewed my concerns, communicated clearly, and sent me a replacement pair. I appreciate that they stood behind their product and took the time to look into the manufacturing details of my older pairs. That level of responsiveness matters.
Customer service can tell you a lot about a company, and in this case they made good on their end. I respect that and wanted to update my review to reflect the positive resolution.
D
David · 3 reviews · Experienced 2025-12-18 ·
★★★★★
Thousands of 5 star reviews! Because the critical reviews are not published!
I have been wearing Xeroshoes for about 5 years and have bought at least 12 pairs of shoes, boots and sandals (probably more-I've lost count). This includes 4 types of boots, one of sandals, several styles of shoes and sneakers. I've seen the good and the bad in these products. I would venture to guess that I've been one of their best customers. I never left any reviews on their site until this past December. I left one 5 star review of the HFS-2 shoe which is the first running shoe that has not started falling apart prematurely. They published my review right away. I also left critical reviews of the 360 and the Prio. The 360 started out as a great shoe but the uppers began to disintegrate after a few months. I described this and included a picture of the problem. This 3 star review has not been posted. I have owned at least 3 or 4 pairs of Prio shoes and all of them have failed where the sole is cemented to the upper, near the heel. I reviewed this and included a picture in my 3 star review. This review was also not posted. Now I can see how Xeroshoes brags about all of their 5 star reviews, they simply don't allow anything else! I'm extremely disappointed with this company. I used to follow the podcasts done by the founder and was loyally buying their product for years, even though most fall apart rather quickly. This is not an honest way to do business. My 3 star rating here is generous; I still like the idea of the product but the behavior of the company is unacceptable.
Reply from Xero Shoes2026-02-20
Hi David,
Can you please email [email protected] about your review concerns?
Reviews are run through an automatic-legitimacy filter, but are manually gone through and posted accordingly, so we do want to make sure yours is addressed and posted.
J
Josh · 2 reviews · Experienced 2025-11-28 ·
★★★★★
Warning to International Shoppers
Warning to International Shoppers: Xero Shoes website lacks the proper function to display correct pricing. Despite selecting region and currency, each product page will still result in the display of USD pricing without telling you so. It's not until you're on the order confirmation page that you may see in a tiny faded font that you're about to pay in USD. Reaching out to customer support has availed nothing. After waiting a month with no updates on my order, I was sent an email saying the order was sent back to the fulfillment centre without a reason given. I still have had no personal support on either matter.
P
PT · 2 reviews · Experienced 2025-12-10 ·
★★★★★
Customer service missing in action
I'm trying to buy a pair of shoes in a size 8. The UK side of xero shoes sent me a size 7.5. Order clearly said 8. They didnt fit. Ordered another pair in size 8 and the same happened again.
They include a card with the founders pictures on. It has a number. It says number not recognised and hangs up.
The web chat has been sat there for 24 minutes now.
I have to go to the post office agaiun, and I don't have a christmas present for my partner.
Shocking customer service.
UPDATE - The 'dedicateD UK support team' send the same generic reply and don't follow up. Best avoided.
Reply from Xero Shoes2025-12-12
Hi PT,
We’re really sorry to hear about the experience you’ve had, receiving the wrong size twice and struggling to reach support is incredibly frustrating, especially when you’re trying to get a gift in time.
Just to clarify, the UK Xero Shoes site is operated by an independent retail partner, so we don’t have access to their order system or phone lines. However, we still want to help point you in the right direction. Their dedicated support team can be reached at [email protected], and they’ll be able to look into the incorrect sizing and get this resolved for you.
We truly appreciate you taking the time to share what happened, and we’re sorry for the inconvenience this caused, especially during the holidays.
—The Xero Shoes Team
From Loyal Customer to Disappointed: Poor Service and Declining Quality
Long-time customer here – I’ve bought more than 10 pairs from Xero Shoes EU over the years – and unfortunately their service has declined dramatically in the last year. Their return and refund system is unreliable and extremely slow, written promises about timelines are not respected, and overall customer communication feels dismissive and neglectful. The shoes themselves are comfortable and the concept is good, but in my experience the build quality has noticeably degraded over the last 1–2 years, while prices have increased sharply. At this point, for the same money, I would recommend looking at brands that manufacture in Europe rather than mass-produced shoes from China.
Reply from Xero Shoes2025-12-12
Hi Teodor,
Thank you for sharing your feedback, and for being a long-time customer, we truly appreciate your support over the years. We’re very sorry to hear that your recent experiences with our EU service and return timelines have felt slow or dismissive. That’s not the level of care we want to deliver, and we’re reviewing your comments to help improve our processes.
We also take your notes on product quality seriously. Our team is continually working to refine materials, construction, and sourcing, and feedback like yours helps guide those improvements.
If you’d be open to it, we’d really appreciate the chance to look into your specific orders and make things right. You can reach us at [email protected].
Thank you again for taking the time to share your experience.
-Xero Shoes team
S
ST · 11 reviews · Experienced 2025-12-05 ·
★★★★★
Avoid these shoes
These shoes show more signs of wear after ONE practice than the Nikes they replace which have been used for TWO full seasons. Ridiculous.
Both the sole material and paint is coming off the shoes after the first use - deeply disappointing. And to top it off, the floor grip/traction is quite underwhelming as well, as pointed out by several other reviewers.
All this is the expected quality according to their support/warranty, so I would recommend anyone looking for sport shoes to look elsewhere.
The fit is comfortable, too bad about the low quality of the product.
Edit: I guess it's easy to keep your ratings high when you don't even publish the bad ones, I wrote the same review on their website one week ago and it's still not showing. That's a pretty shady practice if you ask me...
Reply from Xero Shoes2025-12-12
Hi ST,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your shoes showed signs of wear so quickly, that’s disappointing, and it’s not the experience we want for our customers. We appreciate you bringing the traction concerns to our attention as well; we’re continually reviewing feedback to improve performance and durability.
Regarding the review on our website: we do publish all legitimate reviews, positive and negative. Each one goes through a verification process to ensure it meets our authenticity standards, and that process can take up to two weeks. Your review should appear once that’s complete.
We’d really like the chance to look into your specific pair and see how we can help. Please reach out to us at [email protected] with your order details so we can review the issue directly.
Thank you again for sharing your experience and we want to make this right.
—The Xero Shoes Team
K
Kay · 1 review · Experienced 2025-12-04 ·
★★★★★
Do not like their return policy
Do not like their return policy, shoes did not fit and were not for my type of foot. I lost arround 15 euros for shipping both ways.
Reply from Xero Shoes2025-12-12
Hi Kay,
Thank you for sharing your feedback, and we’re sorry to hear the shoes didn’t work out for your feet. Our EU return policy doesn’t include free returns, but we do offer free exchanges and would have been happy to help you find a different size or style at no additional cost.
We appreciate you taking the time to let us know about your experience, and we’ll continue working to make our policies as clear and helpful as possible.
—The Xero Shoes Team
M
Michelle B · 2 reviews · Experienced 2025-11-14 ·
★★★★★
🚫 Warning, Do not buy Xero Shoes
🚫 Warning: Painful Design Flaw Ruins Vacation (Scrambler Mid WP)
I am a loyal Xero customer and own six pairs that I love, but my experience with the Women's Scrambler Mid Waterproof has ended my relationship with the brand.
The well-known design flaw—where the stiff, mid-cut waterproof upper creates a painful crease that pinches the foot near the ankle bend—resulted in a serious injury. After only 7 days of hiking, my right foot was severely swollen and painful, requiring four weeks of recovery with ice, anti-inflammatory creams, and compression bandaging. This injury completely ruined my long-anticipated vacation.
What makes this experience worse is Xero's customer service response. They offered a generic, unempathetic referral back to Amazon, showing a complete disregard for a loyal customer and the severity of the injury caused by their product.
Thankfully, Amazon stepped up and issued a refund as a one-time courtesy. I will not purchase Xero shoes again. I recommend that other loyal customers look to alternative minimalist brands that prioritize product safety and stand by their customers.
Reply from Xero Shoes2025-12-12
Hi Michelle,
We’re truly sorry to hear about the pain and injury you experienced while wearing the Scrambler Mid Waterproof, that is absolutely not the experience we want for any customer. We understand how frustrating and disappointing this must have been, especially during a long-anticipated vacation.
Because your purchase was made through Amazon, all returns and warranties are handled directly by them. We don’t have access to their system and cannot process refunds or exchanges for Amazon orders. We’re glad to hear that Amazon was able to step in and issue a full refund on this occasion.
Your feedback about fit and comfort is important, and we’ll be passing it along to our product team as we continue to review and improve our designs.
Thank you for sharing your experience, and we’re truly sorry this situation impacted your enjoyment of our shoes.
—The Xero Shoes Team
Terrible. Feel cheated. Bought shoes for an International trip- thinking they would arrive in plenty of time given its DHL. Received a message saying order has shipped 5 days ago. The tracking status said enroute to DHL facility and has been that way for 5 days. The delivery partner however says it hasn't been physically handed over. Worst part is when I email Xero Shoes- all I get is an automated reply. Which I then replied "Hi" to (as per their instructions), and get nothing back. So now am stuck, with nobody from Xero shoes helping me. Instead of helpful replies all I get is daily ads from them about their cyber sale. Terrible experience, and it now I have to spend more money on another brand, as I doubt the shoes will get here on time given I lost a week. Do not buy from Xero- maybe go through a retailer of theirs if you really want the shoes.
Reply from Xero Shoes2025-12-12
Hi Ramesh,
Thank you for sharing your experience, and we’re truly sorry for the stress this caused, especially with an international trip coming up. A stalled tracking status with no clear updates is incredibly frustrating, and you deserved better communication from us during that time.
As we shared earlier, your package was unfortunately lost in transit, and we’ve issued a full refund so you’re not left waiting or out any money. We know that doesn’t make up for the inconvenience or the lost week, but we wanted to make sure you were made whole as soon as the issue was confirmed.
We’re also looking into the email flow you encountered, no customer should feel ignored when reaching out for help.
Thank you again for your feedback, and we’re truly sorry this was your experience.
—The Xero Shoes Team
