Xero Shoes (xeroshoes.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 39% give 1 star; The business has replied to 88% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
My friend has had a pair of Prio's for years and always raved about them. I decided to give Xero a try for myself, and I have not been disappointed. I was looking for a road running shoes that could also double as my gym/lifting shoes. And I couldn't have picked a better shoe. The Zelen are super light, and the knit material is soft like wearing a second sock. The more robust build around the ankle and forefoot gives awesome lockdown for agility and speed work. I would only change two things. 1. I should've gotten a half size smaller. I wear a size 11 in typical footwear (because of the narrow toe boxes), but it turns out I need a 10.5 in barefoot/minimalist shoes. 2. I should've gotten the black/gray colorway. I'm not a flashy person, and the blue/white colorway makes me feel like the center of attention when I'm out in public. They're my favorite shoes ever because, other than actually being barefoot, these are honestly the next best thing for me.
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Kevin · 20 reviews · Experienced 2025-07-24 ·
★★★★★
Excellent
On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start.
They are also fun and have been admired by passers by. The shoes come in different styles, designs, colours and options etc, and the three styles I've tried have the following in common: comfort, ease of putting on and taking off, feel secure, stable and balanced on a variety of terrain, toes are able to splay out and feel natural and 'at home'.
The customer care is awesome so you can reach out for any assistance and any information required. Buying online is easy to do.
Altogether great."
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Shannon · 1 review · Experienced 2025-07-17 ·
★★★★★
My everyday GO-TO!
I’d been looking for simple everyday shoes that could dress up or down but were also foot-friendly… these are it!
Light and so comfy, perfect for pretty much everything.
I loved them so much when they arrived I bought my wife a pair immediately.
Hoping they don’t change the design except maybe adding other colors!
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HD · 2 reviews · Experienced 2025-08-11 ·
★★★★★
Very good barefoot shoes
They have some of the best barefoot shoes—lightweight, comfortable and not ugly ;-)
It takes time for your feet to get used to them, after that they’re so comfortable =)
When you first start wearing them, it takes some getting used to but when you get past that point, it’s so comfortable and the best shoes! I can’t wear no other shoes since I started wearing zero! 🤗
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Deb · 5 reviews · Experienced 2025-07-15 ·
★★★★★
I was finally able to take some short…
I was finally able to take some short hikes wearing these shoes. We were in Cuyahoga State Park in Ohio. It was about 90 degrees and some wet spots. This park is more on the rugged side than most that we walk in. We had to wander over rugged roots, stones, damp areas and even somewhat climbing around on big step like rocks. They performed great! My only problem was some jagged small gravel type rocks that were a bit uncomfortable to walk on. But they gripped very well hiking up and down hills of roots and big stones. A couple areas were damp with trickling water and if you weren't careful you could slip a little. It was so hot out and my feet were so hot. (I was hot all over.) I was barefoot in the shoes and they didn't feel mushy or damp. I thought for sure they would stink but they didn't! These are awesome shoes for me. I am 68 years old and not very fit but we do walk a lot. I ordered my regular size of 8.5.
This is our first pair of Xero shoes and my 5 year old loves them! To her, they are comfy and fast for summer biking, hiking, and playground fun. Plus, she loves the super cute silver sparkles and has received many compliments! True to size.
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Lisa Diment · 7 reviews · Experienced 2025-07-11 ·
★★★★★
Comfortable, easily adjustable, wide fit.
The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have sufficient width for my wide feet. The only thing I would note is that I can clearly feel the plastic stud underneath that is holding the toe thong in place. I ordered the Xero women's size UK 7.5/EU 39.5/US 9 which fit well, after returning a UK 6.5/EU 38.5/US 8 H-Trail (to another company selling Xero products) that were too small.
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S W · 1 review · Experienced 2025-07-10 ·
★★★★★
5000 mile warranty - a marketing gimmick
I am an old customer of Xero since 2019 and loved using their sandals and shoes until now-
I purchased a Xero sandal, delivered in Mar 25, and with about 10KM/week usage the sole degraded so badly, I was getting foot pain. In late June / early jul when I wore to them I had used it for 150-160Km (100 miles) which is 2% of their 5000 mile warranty.
When applied for a claim under their website, they said this wear and tear is normal and they will give a discount on a new pair, no replacement.
The 5000 mile warranty is meaningless if they are saying that after 150-160km (~100 miles) the wear and tear is normal. A sandal that wears out irrespective of gait / posture with only 2% of its original intended design is not NORMAL. It’s either a designer’s fantasy calling it 5000 mile or it’s most likely a marketing gimmick.
I understand how business change over time and how customers fade away. This is one such moment, it was great wearing Xero all these years, good bye.
Reply from Xero Shoes2025-07-28
Thank you for being part of the Xero Shoes community since 2019, we’re grateful for your longtime support.
We’re sorry to hear this pair didn’t meet your expectations. Just to clarify: we offer a 24-month manufacturing warranty that covers defects and would qualify for a free replacement if applicable. Our separate 5,000-mile sole warranty is intended to cover the lifespan of the sole itself. If the sole wears down significantly within that estimated mileage, we provide a 60% discount toward a new pair.
We understand it’s disappointing when a product doesn’t hold up the way you’d hoped, and we appreciate you sharing your experience.
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Betty · 2 reviews · Experienced 2025-07-01 ·
★★★★★
I love the quality and fast service by…
I love the quality and fast service by Xero Shoes. I frequently recommend this company to my friends.
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Sarah Smith · 1 review · Experienced 2025-05-21 ·
★★★★★
Sizing is wild. Only partially refunded.
The shoes are very pretty, which is the shame of it. The sizing is wildly off though. I've been measured at Clarks recently, so know with certainty what size I am. Anyway, could barely get my foot in these! You could see the shape of my big toe from outside the shoe, as it strained to break free. I returned for a refund, as the item was obviously defective. However they would not refund the postage, which is against the consumer code, as they were the ones at fault. It's only £6, but still, I've essentially been charged for the pleasure of being inconvenienced. Will stick to Hobibear in future.
Reply from Xero Shoes2025-07-10
Hi Sarah,
Thank you for your review and we are sorry to hear the shoes were not a good fit for you.
We currently do not offer free returns. Since the order was returned within the 14 day cancellation window, your order was fully refunded. However, we do charge a fee for the return shipping of £6.
If you have any questions, feel free to reach out to [email protected]
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Asha · 1 review · Experienced 2025-06-26 ·
★★★★★
Incorrect sizing without free returns
I ordered a pair of xero shoes in the sale and paid for delivery. I ordered a size 4 which on receipt I discovered is a EUR 36. But standard sizing for UK4 = Eur 37. I now have to return the shoes as they don't have my size for an exchange, and now will be deducted the delivery fee again! I feel annoyed that I have had to pay the delivery fee twice for the privilege of trying on the wrong sized shoes! I won't be purchasing shoes from xero again.
Reply from Xero Shoes2025-07-10
Hi Asha,
We are are sorry to hear the size you received in not a good fit.
Please reach out to [email protected] and they would be happy to assist with the out of stock return.
WP scrambler bad quality and bad warranty service.
I bought the WP low scrambler and after just a couple of months using, the mesh starts to tear/break.
As it should be in there 24month warranty, I contacted Xero shoes but they have a ridicules way of handling complaints.
You have to cut the lid and send a photo, wich make the shoes unusable. I suggested donating them to someone that can't afford shoes, but you somehow need to send a proof of that (how can someone proof a donation to family or friends in need?)
Also, I need the shoes myself until the substitute shoes arrive, as how am I gonna walk in wet surfaces without the only WP shoes I have?
Xero shoes don't care about that and can't fix the problem in a normal, customer friendly way. They seem to not trust their customers or something. A bad product is a bad product and should be replaced or refunded, without any inconvience for the customer.
Never Xero shoes again for me and I'm deffinitly spreading the word to my friends and family. Lost all trust in the quality and customer service.
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TSch · 2 reviews · Experienced 2025-06-05 ·
★★★★★
beware of hidden costs
Best barefoot shoe brand! Great and now very contemporary designs. Unfortunately, a return now costs €7.50 flat rate. This certainly makes sense from a mathematical point of view, but could certainly be arranged more transparent. As the fit of the shoes always varies slightly, the return fee is a real game changer.
Reply from Xero Shoes2025-07-10
Hello,
Thank you for your feedback.
We do not currently offer free returns, but we would love to in the future. However, we do understand sizing can be tricking online, which is why we offer free exchanges for a different size or even style.
If you have any questions, feel free to reach out to [email protected]
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Alex Popa · 1 review · Experienced 2025-06-16 ·
★★★★★
Customer service is a joke id you're…
Customer service is a joke id you're trying to return something. Plus i thibk they are really overpriced shoes for the quality they have
Reply from Xero Shoes2025-06-17
Hi Alex,
We are sorry to hear about your experience.
We see that a refund was issued for your return, so you should receive that back to your account shortly.
Please reach out to [email protected] if you have any questions.
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Markus Müller · 4 reviews · Experienced 2025-06-16 ·
★★★★★
Just don't!
Just don't!
Very poor quality made in China.
I bought the Scrambler low on May 8, 2025. Four weeks later I contacted customer service because the profile of the sole was almost finished. And it looked like it woud not last a few more weeks. Now on June 16, 2025 the shoes have holes on the top and the profile of the sole is finished around the heel.
They want to make you believe that you can get a quality shoe with a price tag of 160€ reduced to 80€. But €30 would be far too much. I used the shoe for daily dog walks and four hiking tours in the mountains.
There is a 5000 Miles gurantee, that means you can pay for the same shoe again.
"As outlined in our policity , we can replace them at 60% of off the full retail of the shoe." THIS IS RIDICULOUS.
Poor quality and bad for the environment if you have to buy new shoes every 2-3 months.
I really can not understand the good reviews. I think the video reviewers on their webpage are paid, nobody walks more than a season in these poor quality shoes. They should instead of working on the quality of their shoes.
Reply from Xero Shoes2025-06-16
Hi Markus,
Thank you for your feedback.
We are sorry to hear about the issue you are experiencing. We design all of our shoes to last, and each pair is protected under our 24 month manufacturing warranty and our 5000 mile sole warranty.
We were able to pull up your recent communication with our support team, but it looks like you only sent a photo of slight wear on the very back of the heel. You mentioned in this review that you are also having issues with holes developing on the top of the shoes. Please send a photo of the issue you are experiencing to our EU support team and they would be happy to investigate further.
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CH · 1 review · Experienced 2025-05-24 ·
★★★★★
The sizing on the website (EU) is a…
The sizing on the website (EU) is a joke. The only information you get is that its ”true to size”. I was skeptical but I still purchased the normal size that I have. Turns out the Xeros shoes are about 2 cm shorter than my current shoes in the same size (I measured the insoles to get a more accurate comparison). Its width is merely 1 mm wider than my current shoes that are not made to be wider than normal. I loved the thought of these shoes but since the size was way off I had to return them. And I did not want to get stuck ordering the wrong size again and then exchange them again and ordering the wrong size again and so on since there were no legit sizing chart… The 2 cm difference is huge, how would I even know how many sizes to go up if there is no legit sizing chart with measurements? I know for sure that it would not be enough to size up by only a half or one whole size for that difference. All in all I am disappointed in the lack of sizing chart since the shoes are clearly NOT true to size. Other that that the shoes looked nice and felt like it could be comfortable if they would have fit my feet.
Reply from Xero Shoes2025-06-16
Thank you for your feedback.
We are sorry to hear about the issue you experienced with choosing the right size.
Feel free to reach out to our support team and they would be happy to help with sizing.
All of our sizing is based off of customer feedback, which we have found is the best way for sizing suggestions. However, each foot shape is different, as well as personal preference regarding fit, so sizing can vary from person to person. We also realize that sizing is difficult when purchasing online, which is why we offer free exchanges.
Please reach out to our EU support team at [email protected] and they would be happy to help
10/10 PERFECT for everything
This is my 2nd pair of xero sandals and I am obsessed. They are all I wear. The Z-trek can be worn in the water, so I wear these with everything. They fit right into my capsule wardrobe and go well with all of my clothes. And I also wore them in the ocean in Turks and Caicos as my water shoes. These are the best shoes :’) I have no foot pain at all, and love how thin they are. They recommended to size down because they are 1/2 size larger than others. In these I got a 7, and I am an 8 regularly. They fit perfect. And I get compliments every time I wear them! A coworker bought herself a pair after seeing mine! Couldn’t recommend enough.
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Ck · 2 reviews · Experienced 2025-01-06 ·
★★★★★
Sizing can run small
These are amazing shoes, and the small company does a great job with customer service and returns.
