Xero Shoes

Poor quality product

Poor quality product. I bought a couple of pairs of mens shoes last year and it was fine for the first 6 months, after which the inside of the shoes started peeling off even on regular use and with proper care. The shoes themselves were expensive and so I presumed they sold quality product, but it did not seem like that. I then made a request to help with a repair, but they came back saying they do not repair the product. At that point the shoes were less than 2 years old, so I asked them even if it does not come under warranty (which it should), can it be repaired so I don't have to waste it to a landfill, but they came back with a counter offer of 30% on the next pair of shoes which I felt was not the proper solution, they were indirectly forcing me to throw away a pair of shoes for new ones. I am not sure how they could have a business model like this selling into Europe where there is a right to repair legislation and 2 year warranty period. I would not recommend the product for its quality (I could get similar pair of shoes for much cheaper from other common brand stores) and the logistics around it if the shoes get bad after 6-9 months.

Fabulous shoes

Great products, great customer support. I’ve been purchasing their shoes and boots for years, and their comfort and durability ensures that I’ll continue to do so. They’re really the most comfortable shoes ever!

I am very pleased indeed with the Kelso…

I am very pleased indeed with the Kelso shoes. These are my second pair of Xero shoes and I am impressed with their quality and comfort. FYI, I do find that that both my pairs of Xero shoes fit snug. I wear a size 9.5 and originally order the Kelsos in that size. I had to return them for size 10 and those fit great. If you are pushing the boundary of your shoe size, I would recommend sizing up half a size. Great shoes. :)

Life Changing Experience

I was introduced to “barefoot” footwear this year and subsequently did my research. Like most people, I have lived my life wearing traditional footwear, but found the research on natural/barefoot footwear intriguing, so I bought a pair of Xero Genesis sandals. I followed closely the advice given by Podiatrists regarding transitioning/acclimating to barefoot footwear, and I am now a “disciple”. The Xero Genesis sandal is perfectly comfortable and perfect. I walk to work everyday, which is 5 miles roundtrip, and these sandals make this walk so much more enjoyable; I’m sincerely amazed with just how comfortable these sandals are. I have been so enthusiastically impressed that I exuberantly binge purchased eight more pairs of the Xero Genesis sandals (love LOVE the colours), hahaha. Lastly, I don’t think I have had a better experience with another company—customer service wise—in my life; these folks are just salt-of-the-earth awesome 😊😍🥰

Great company- great products!

Great sandals from a great company. They’re comfortable and look cute too!

Hiking boots that are comfortable from…

Hiking boots that are comfortable from day 1. Love the Scrambler Mid II. My body in general is less achy after a hike with these shoes.

Easy returned fits as if im Cinderella.

I think the products are pretty good

I think the products are pretty good. I don't like your exchange policy, however. AND I would remove the 5,000 mile guarantee as my first pair of running shoes were well under 1,000 miles before serious sole wear. I woud enjoy more input into your designs as I am a serious professional user of your products, meaning i wear them for work.

Excellent small manufacturer

Xero is a small company that makes minimalist shoes and sandals. I find that their products work well on my feet, and they have been durable. I am always pleased with their customer service and shipping policies. Thus far, I have two pairs of Xero sneakers and one pair of sandals, and am totally happy with my purchases.

I have tried 'em ALL, these are about the best

I have been a Xero shoes customer for 5 years. I have many pairs. I am a lady with wide hard to fit feet with bone spurs, and these shoes solve a lot of problems. Sometimes I use the men's models. These are all very well made. I have many miles on some of them (literally). Some of them are quite cute, and they all look the very opposite of a "support" shoe or something (ack) orthopedic. I have returned and exchanged a few pairs, and they are super helpful about that. Love this company.

No customer service!

One of the shoes I received last Friday is dented at the toe, as if a circle has been punched into it. I immediately e-mailed to the support address, but have not received a response yet. Chat messages on the website are also not answered. When I indicate on the website that I want to exchange the shoes I ordered on May 7, the website indicates that this is no longer possible because the 45-day period has expired. It is May 20. Cuckoo! So now I am stuck with a pair of shoes that I cannot wear and cannot return, because then I have to pay for the shipping and I also do not trust the company anymore.

xero shoes

This company makes nice looking and useful footwear for the masses that is priced just right.

60-dollar girl shoes very stiff

60-dollar girl shoes, very stiff. My daughter will not wear them. Yea, If you had a better return policy I could, but due to your return policies, I cannot. So, try to me more customer-focused instead of money-focused, which I understand you're trying for a third vacation home, But you could also not sell shoes that are so hard they are unwearable. I now see why they are on sale, they are garbage.

No more aches and pains

Since I started wearing Xero Shoes I have not had my aches and pains on my ankles, knees and hips when I went on my long hikes. Got 7 pairs already and the family of Xero Shoes keeps growing.

Get these now!

I should have gotten them sooner! I love my Xero sneakers. I thought it would take some time to get used to them - I was wrong! They are so comfortable! They look great and feel great! Do yourself and your feet a favor and get these - you wont be sorry!

Still no delivery after nearly two weeks — no proper customer service response

I placed an order with Xero Shoes UK on 30 April (Order #6153565) and paid £106 including shipping. As of 12 May, the parcel still hasn’t been received by the courier (DPD), and I’ve had no meaningful update. I contacted Xero Shoes but only received an unhelpful AI-generated reply, and no follow-up from an actual customer service representative. There was no mention of any extended lead time when I ordered, so I reasonably expected the shoes to have arrived by now. Really disappointed by the lack of communication and transparency. I’ve now had to contact my bank to raise a chargeback. I had high hopes for this company, but the experience has been frustrating and unprofessional. —— Update as of 15 May, the retailer has refunded my money or fulfilled the order. Despite having replied here, they have been completely unresponsive to my emails.

The first pair I ordered didn't fit but…

The first pair I ordered didn't fit right, and Xero was very efficient with the return and very helpful with recommending a better shoe fit for me

Great minimalist Shoes a lot of…

Great minimalist Shoes a lot of different models, looking good while feeling good. Been wearing Xeroes as everyday shoes as well as for marathon training. Big big fan here !!!

I absolutely love my Xero shoes

I absolutely love my Xero shoes! I got the white Dillon leather for women in size 6.5. Quality materials, super comfy, and stylish look for home or office.

Z trail sandal

I have been a barefoot girl my whole 75 years of life. This is the first shoe that makes me feel like I have come home. I hike three or four miles of forest trails daily and The Z Trail sandal is a dream come true. Thank you. I have gone from not wanting to put shoes on to not needing to take them off. If you are on the fence about buying these, just jump! You won’t regret it.