Thanks Terrie! We're glad to see you love our Amplifeye® Advanced Lash & Brow Fortifier, and appreciate you choosing us to shop your lash cosmetics. We have a great formula and try our best to competitively price our products, without reducing quality. That said, we do have multiple ways to save as a consumer! On top of complimentary 2-day shipping on all orders, you can save 20% off by using your Lash Stylist's unique promo code. In addition to all the above, we offer weekly promotions that range from free gifts, to 20% off. If you have any questions, please don't hesitate to reach out to our Customer Success Team at 877-244-5274.
Dear Ashley,
First, congratulations on successfully completing your Classic Training! We are so glad you chose Xtreme Lashes® for your training and products, and apologize for the challenges you experienced in receiving your Training Certificate. Beginning in October, we faced a technical issue that caused a temporary pause on printing and mailing of certificates. We expected we would be able to resolve the issue and resume printing and shipping these out quickly, but it was more complex than we realized. We regret we did not provide you with timely updates on the issue. The good news is that the issue is now resolved, and you should be receiving your Xtreme Lashes® Certificate any day, if you haven’t already! Please don’t hesitate to reach out to our Customer Success Team at 877-244-5274 if you have any other questions or concerns. We value your business and loyalty, and wish you a long and profitable career in lashes!
Thank you so much for this glowing review, Elaine! We are grateful for this valuable feedback and are so happy you have this experience with Xtreme Lashes. We will pass this along to Jo and the Xtreme Lashes Team!
Hi Christina,
We regret to hear that your experience with our products and service. Please note returns can take up to 28 days to process, starting from the date the product(s) were returned. We're glad to see you've been reinbursed per your conversation with a customer success representative.
If you have any additional questions or concerns, or feel that your product may be defective, please don't hesitate to speak directly with our Customer Success Team at 844-244-5274. Your success is our #1 priority!
Dear Phyllis,
We are pleased to learn that you love getting lash extensions! Xtreme Lashes® aims to provide the most comprehensive education & training for health and beauty professionals, and high-performance, long-lasting and low-maintenance products that provide both cosmetic and therapeutic benefits.
With that said, stylists who have received our training or purchase our products are not employees or contractors of Xtreme Lashes – they are independent professionals that use the training and products we provide them to run their own independent businesses during which they make independent decisions on specific application techniques and pricing.
Please also note that retention/how long lash extensions last, depends on the stylist's application techniques as well as the person's natural lash cycle and other factors. For example, some people's lashes grow and shed faster than others, etc.
If you haven’t already done so, please reach out to the person who applied your lash extensions to discuss your feedback on pricing, the application techniques used, and retention/longevity. Furthermore, we encourage you to go to the Xtreme Lashes Lash Stylist Directory https://www.xtremelashes.com/eyelash-extensions/map.aspx to find a local Xtreme Lashes Stylist near you. That said, please note that every lash stylist's specific techniques will vary/similar to going to a hairstylist. Every hair stylist's techniques and final outcome will vary. We encourage you to try other Xtreme Lashes lash stylists in order to find the one who will provide your desired outcome!
Please don’t hesitate to reach out to our Customer Success Team at 877-244-5274 if you have any other questions or concerns.
Hi Katie, thank you for you glowing review. We appreciate your loyalty to Xtreme Lashes over the years, we will bring up your product suggestion to our product development team.
Thank you Diane for you very positive review, I am very glad that you have been a stylist with Xtreme Lashes since 2007 and that you enjoy the classic with a bit of volume for your clients. We appreciate you .