Xtreme Lashes by Jo Mousselli

Thank you. We have great appreciation when our clients express that they like our product. You are so appreciated. We also pride ourselves on fast and accurate shipping. In many cases, we provide same day shipping when orders are placed earlier in the day. In your specific case, I see your order was placed at 9:30 pm on Thursday, July 21. It shipped the very next day on Friday using express 2nd day delivery. It was delivered to you at 12:38 pm on Tuesday, which is two business days from our shipping date. While we would consider this on-time performance for our free shipping service, we do have expedited overnight shipping, and even overnight Saturday delivery shipping for a modest charge, which you can select while checking out. We regret that we failed to meet your expectations on delivery time. We hope to always fully meet or exceed your expectations and hope to continue to earn your business.

Thank so much for your glowing review, Grace! We appreciate your loyalty to Xtreme Lashes!

Thank you, Renee, for your kind words! Xtreme Lashes strives to provide legendary customer service to all of our stylists. We appreciate you!

Thank you, Deanna. We appreciate your glowing review! We strive to provide legendary customer service to all of our clients!

Thank you Heejin for your very positive review of our omni volume lashes ,

Thank you Khadije for your positive review

Thanks so much for your positive review :).

Thank you for your very positive review about our products

Thank you, for your glowing response Casie! We appreciate you!

Thank you, Lisa. We appreciate your glowing review and your loyalty!

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Thank you Rachael for your positive review of our omni lashes. Enjoy hearing they are best you've tried

Thanks so much for your review. We strive to remain the 1-stop shop for everything lashes!

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Thank you Donna we appreciate you very positive review.

Thanks Amber. It's all about the experience! Let us know how things have been going! 877-BIG-LASH.

Thank you Vivi we appreciate your positive review about our hydrating under eye patches.

Thank you, for this glowing review Latoya! I appreciate your kind words, and can't wait to see how we can work together to grow your lash business! I am thrilled, to see that I was able to help you prepare for your training!

Thank you Sherrie. We strive to bring you only the best of products as quickly as possible to you!

Thank you for your comments. Xtreme Lashes rewards its clients with the Inventory Savings Program. The more you buy, the higher your discount. It is our way of showing you our sincere appreciation. In the past, we provided you the best discount, based on your QUARTERLY or ANNUAL purchases, whichever provided you with the highest discount. However, we had feedback from customers who wanted a quicker way to earn higher discounts. We responded to this by now calculating your account discount based on your MONTHLY or ANNUAL purchases, whichever provides you with the higher discount. Many of our clients prefer this quicker way to earn higher discounts. Our new Infinity Lashes are loved by many of our stylists. And our Customer Success Managers always strive to support you and help you in anyway. I am so sorry that we have fallen short of your expectations. I know our CS Manager reached out to you recently to better understand your concerns. We plan to continue to provide the highest quality products, training and customer service that we can. We very much appreciate your past business and do hope that we can continue to earn your business in the future. Please be on the lookout for new product launches coming soon!