1)他们从不直接回答问题!!!(只是一些全局自动回复复制和粘贴)
2)我的费用是 67.00 加拿大元,不是美国!!!(他们向我收取了超过 110.00 加拿大元
3) 他们当天自动向我收取了 140.00 加元的会员费
4) 下个月额外支付 140.00 美元成为会员
5) 我仍然没有得到信息 何时、在哪里提交我的离婚文件 通过电子邮件、挂号信...等
6) 提交后会发生什么,什么时间?
YourForms 回复2026-07-31Hello Berty,
Thank you for taking the time to share your experience. We're truly sorry to hear that it left you frustrated. We'd like to address each of your concerns.
Regarding your questions: We sincerely apologize if our previous replies did not clearly answer everything you asked. That is not the experience we want to provide, and we'd be happy to answer each of your questions directly once you contact us.
Regarding the charges: We'd like to investigate this further. The amounts you mentioned, such as $67 or CA$67, are not our standard pricing, so we'd like to determine whether the difference was caused by taxes, a currency conversion, or another issue. Please contact us at [email protected] from the same email address used to make the purchase, or include that email address in your message. This will allow us to locate your account, review every transaction, explain exactly what each charge was for, and determine whether any correction is needed.
Regarding filing your divorce documents: Your personalized filing instructions are available in your account together with your completed documents. These instructions explain where and how to submit your paperwork. The timeline after filing depends on your province, your local court, and your case type, and we'll be happy to explain what to expect once we know your specific circumstances.
We'd genuinely appreciate the opportunity to review your account and resolve your concerns. Please reach out to [email protected] with the email address associated with your purchase, and we'll investigate the charges, answer all of your questions directly, and work with you toward a satisfactory resolution.