可以不给星星吗?!
完全不专业。在我付款并填写完表格后,他们提供了公证服务,我接受了整个流程,最后对所有文件进行了公证,但在公证会话完成后却收到一条错误消息,说“公证有误。现在已经 3 天了,我仍然没有我的文件。你支付了服务费用,却无法在需要时获得服务,这真是太遗憾了。”
YourForms 回复2026-07-31Dear Emmanuel,
Thank you for providing the additional information.
We can confirm that there has been an issue with your notarization session, and we sincerely apologize for the inconvenience, frustration, and the experience you've had with our support.
Our team is actively investigating the issue and working on a solution. We'll reach out to you as soon as we've completed our investigation and have a resolution to share. In the meantime, we kindly ask for a little more time to gather all the necessary details and ensure we provide the best possible solution.
If we're able to resolve this issue to your satisfaction, we'd truly appreciate it if you would consider updating your rating. Regardless, we're genuinely sorry that this situation occurred, and we're committed to making it right.
Thank you for your patience and understanding.