YourForms

We are so glad you shared this with us! Catching those subtle details and ensuring everything is accurate before filing is exactly why we are here. We truly appreciate your trust in us and wish you all the very best moving forward!

Hello Sara, We’re sorry for the concern and confusion these transactions caused. We carefully reviewed your account and would like to clarify the payment history. On June 7, you purchased our $69 Personalized Document Kit, which includes access to personalized divorce documents and filing instructions. Optional services, such as professional document review and court filing assistance, are not included in this membership and are offered separately. Before completing a purchase, customers must agree to the membership terms, including automatic subscription renewal. After card information is entered, clicking “Proceed to Checkout” authorizes and initiates the payment. Our support team also addressed your questions about the additional review service. Our records show that two purchase attempts for the Divorce Case Manager service were initiated, but both were declined. No payment was collected for either attempt, and the emails you received confirmed that the transactions had failed. The completed transactions on your account were: - The initial $69 subscription payment on June 7; - A temporary $1 card authorization, which was reversed immediately; and - The $69 automatic subscription renewal on July 7, which has since been refunded in full. Because the monthly plan was still active and not scheduled for cancellation at the time, it renewed automatically, and the renewal fee was charged to the same card entered and authorized during the original purchase on June 7. The card details were not obtained from another source. We understand how concerning an unexpected transaction can be, and we’re sorry that the distinction between the membership and optional additional services was not sufficiently clear from your experience. We hope this explanation helps clarify what occurred.

Thank you for taking the time to share your feedback! We're glad to hear that you found the process easier than expected and that our team was able to answer your questions and guide you every step of the way. We also appreciate your patience regarding the longer-than-expected timeline. If there's anything we can do to improve your experience further, please don't hesitate to contact our Support team at [email protected]. We'd be happy to help.

Thank you for taking the time to share your feedback. We appreciate you letting us know about your experience. We’re always looking for ways to improve, and we would be happy to help address any questions or concerns you may have. Please feel free to contact our Support team at [[email protected]] so we can assist you further.

Thank you for sharing your feedback! We're glad to hear that you found our service fast, easy, and a convenient option for your needs. We appreciate you choosing YourForms and taking the time to share your experience with us!

Thank you for sharing your feedback! We're glad to hear that you found our service effective and that it met your expectations. We appreciate your trust and look forward to continuing to support you throughout the process. Thank you for choosing YourForms!

Hello Denton, Thank you for taking the time to share your experience. We're sorry to hear that our service did not meet your expectations. We understand your frustration, especially if you felt that the guidance you received wasn't necessary after completing your forms on your own. Our guidance and document review service is designed to provide an additional layer of confidence by reviewing completed paperwork and helping identify potential issues before filing. Once that review has been completed, the service has been delivered. We'd also like to clarify that the filing of documents is a separate optional service and was not included with your purchase. Your account includes filing instructions, and if any part of the filing process is unclear, our Case Management team is available to answer questions and provide clarification. We're also sorry that you experienced a delay in receiving a response to your question. We understand how important timely assistance is during the divorce process, and we're continuously working to improve our response times. We genuinely appreciate your feedback. It helps us identify opportunities to better explain our services and set clearer expectations so customers can choose the level of assistance that's right for them. We wish you all the best moving forward.