YourGreenHouses

Hello, We understand why you'd think that after four months of waiting. We build these ourselves in the Baltics, and the shipping from there has been much slower than it should have been. We've been moving stock into our US warehouses so that customers aren't waiting on ocean freight, but that's come too late to help you. Someone from our team has been in touch about where your order stands. If you haven't heard from them, please let us know. YourGreenHouses Customer Support

Hello William, We're sorry your order has taken this long. We're now fulfilling delayed orders from our US warehouses instead of waiting on European shipping, which cuts the timeline from months to weeks. Our team is arranging this for affected customers and will be in touch with you directly. If you'd prefer a different resolution, tell him and he'll take care of it. We appreciate you giving us the chance to put this right. YourGreenHouses Customer Support

Hello Joseph, You ordered in March and you still don't have a greenhouse. Apologies aside, here's what we're doing about it. We now hold stock in our US warehouses, which means orders like yours can be fulfilled domestically instead of waiting on shipping from Europe. Our team has been working through affected orders and getting them re-placed so they ship in weeks rather than months. We'll be reaching out to you directly to do that with your order. YourGreenHouses Customer Support

Hello Erika, You were given conflicting information about where your order was, and a tracking number that hadn't yet moved. That's a genuine failure in how we communicate, and we're sorry. We've since changed how tracking is issued so numbers only go out once a shipment is physically collected, and we've moved to a new logistics partner in the US to shorten these timelines. That doesn't undo your experience, but it does mean the specific problem you hit shouldn't happen again. Our team has contacted you directly with a clear position on your order. We'd rather earn your confidence back than talk you out of your review. YourGreenHouses Customer Support

Hello Kim, Thank you for laying this out in detail. Reading it back, you were told in April that your order was being moved to air freight, and then told the same thing again in May. That was our error, and we understand how it reads. The shipping label generated on 12 June with no collection since is also on us. A tracking number should mean a shipment is moving, and yours wasn't. Your refund has been processed. If it hasn't reached your account within the timeframe you were given, please contact us and we'll deal with it immediately. We're not going to ask you to change this review. You waited four months, paid $1,135 toward something that never arrived, and our communication was worse than the delay itself. We're sorry.

Hello Larry, Thanks for the kind words, we'll pass them on to Liz. Glad the ordering process went smoothly and we hope you enjoy the greenhouse. If anything comes up before it arrives, just get in touch. YourGreenHouses Customer Support

Hello Bill, That's a fair complaint and we're sorry. We're going through a genuinely difficult stretch on Nordwood delivery times, and our response to customers has been slower than it should have been. We've sent you a message asking for your order details so we can look at your specific case and give you a straight answer on where it stands. If you haven't seen it, please reply here or get in touch directly and we'll pick it up right away. YourGreenHouses Customer Support

Hi Amie, thank you for the kind words. Answering questions properly and making the purchase easy is exactly what we want every customer to experience. Enjoy your greenhouse.

Hi Rebecca, we're sorry, six months and a shipment sitting without movement is not acceptable. Your greenhouse is in the US and awaiting carrier pickup. Our team will contact you directly with the real status and a full refund if you'd rather not wait any longer.

Hi Dawn, thank you so much, and congratulations on getting it built. That's a real accomplishment and we're delighted you're happy with it. Wishing you a wonderful growing season next year.

Hi Tom, we're sorry for the long wait and for not giving you a clear answer. Our team will contact you directly to confirm your order details and give you the real status, along with a full refund if you'd prefer not to wait.

Hi Jeff, we're sorry, you've been patient far longer than you should have had to be, and a refund request deserves a straight answer. Our team will contact you directly to process your refund.

Hi Jessica! Thank you for the review. We're glad the replacement parts were handled quickly and that the assembly instructions were clear. Enjoy your greenhouse!

Hi Lucy, we're sorry your greenhouse never arrived and that your inquiries went unanswered. Your refund has been processed in full on our end.

Hi Nicole, we're sorry for the run-around. To answer directly: we manufacture in Europe and ship to the US, and that should be clearer on our site. Our team has contacted you to confirm the option, which delivers in a much shorter window, or a full refund if you prefer.

Hi Patrick, thank you for being fair to our team even while frustrated, and we're sorry your family missed this growing season. You're right that we should have sent updates without you having to ask. Our team will contact you with an option that can deliver in a much shorter window, or a full refund if you'd rather not wait.

Hi Jim, thank you for the feedback. Making sure customers understand all their options before deciding is exactly what we aim for, and we're glad our team got that right for you.