YourGreenHouses (yourgreenhouses.com) has a 2.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 48% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
After repeated email requests and phone calls, I finally got a response today on my refund. They will look into it was the response along with apologies for not responding sooner. I’m still waiting for the refund, but will post a positive review once I receive it. I hated cancelling the order, but after 4 months and no movement on the order, I got tired of being put off and not getting responses other than later and later delivery dates.
I like the rest on this page ,i get the same type email this company is a scam 2 months I was promised it would be shipped in 30 days . I cant get a hold of a human .I WANT MY MONEY BACK 3.500 and change THEY ARE SCAMING PEOPLE . sounds like a class action LAW SUIT IS IN ORDER. GIVE ME MY MONEY BACK MITCH HULL KENTUCKY
Very frustrating interaction with this company. I ordered a greenhouse 04/30/25 and there was a delay. I waited and finally did receive the greenhouse. Due to my husband's illness, I did not unpack until this year. When I unpacked it had everything labeled as another model. I contacted customer service and I was told to open it because it was probably mislabeled, which I did. It was the correct model as ordered, but there were missing parts. According to the manual that came with it, those parts were not listed but I did receive part of them. The online manual showed the missing parts and the video also showed the missing parts. I have contacted customer support and was told to send pictures which I did. I have repeatedly, reached out via, phone, texts, website, email with no response. I have a partially built greenhouse sitting waiting for parts with no idea when or if I can get the missing parts. Customer service is definitely lacking. Manuals and videos do not have the same instructions or parts lists. I have spent countless hours going through each one to try to come up with a plan. I would advise not doing business with this company. I am sitting here with a daily reminder in my backyard of a company that is not concerned about their customers.
I ordered 5/9/26. At week 6 I started asking where my greenhouse was and got "waiting for delivery pickup" for the next 3 weeks. At 11 weeks they cancelled my order and said they'd give me a refund. 2 weeks later I'm still waiting for my refund. DO NOT TRUST THIS COMPANY!
I requested to cancel my order for the classic arch greenhouse. I received a text message this morning saying the order was canceled and I received a full refund today. Thank you for your prompt attention to this very disappointing transaction. However, when checking my bank account, it shows no refund received yet. Can someone tell me when I will receive my money back?
Liz, was fantastic in helping us pick the best greenhouse for our project. She was very responsive and able to get us everything we needed very quickly.. I would recommend this to anyone interested in a high quality product. S. Davis
Great communication with Liz, she was prompt to get back with me to answers all my questions or concerns. I will recommend without any doubt to do businesses with Nordwood Greenhouse.
I had questions about the product and was contacted by Liz, a company representative. She was very knowledgeable, pleasant, and helpful. Although we were unable to find a product that fit my space, my experience with her was very positive.
Lizz was amazing and made the process so simple and give me a great
Work with Ruben and youll have a wonderful experience i cant wait for my greenhouse to arrive.
Bruno and his team saved the day. Our greenhouse arrives with damaged box and a small box escaped before delivery. We had to get the lost parts replaced. They showed up so now we are assembling a well designed and strong structure. So far the only downside is the very slow delivery times. These are built in Lithuania and shipping can take several months so plan accordingly. Price was grrst and construction materials are excellent.
Hello Tina, Thank you for this. Glad we got the replacement parts to you quickly and that the build is underway. You're right about the shipping times, and it's the honest downside of manufacturing. We're addressing it by holding stock in our US warehouses so future customers aren't waiting on ocean freight. Enjoy the greenhouse. YourGreenHouses Customer Support
I ordered a greenhouse in January 2026, but unfortunately the delivery kept getting delayed due to logistical and supply issues. After months of waiting, my original order was unexpectedly canceled by the company's system for reasons that were never fully explained. Throughout the entire process, however, the customer service team was outstanding. I worked with Ailene, Ruben, and several other representatives, and every one of them was polite, professional, understanding, and genuinely committed to helping resolve the situation. As compensation for the delays, the company provided an additional roof vent and a discount. Earlier this week, Ruben contacted me to help finalize a replacement order. He made sure the additional roof vent and the discount were applied to the new order, making the reordering process smooth and hassle-free. While the logistics and supply chain issues were certainly frustrating, the customer service I received was exceptional. The representatives consistently treated me with respect, kept me informed, and worked hard to make things right. I'm expecting my greenhouse to arrive in about two weeks, and I wanted to recognize Aileene, Ruben, and everyone else who assisted me for doing an excellent job under difficult circumstances. Thank you all for your professionalism and dedication. — Terry
Hello Terry, Thank you for taking the time to write this, particularly given how frustrating the wait was. We'll pass this on to Aileen and Ruben personally. Recognition like this means a great deal to a team that's been working hard under difficult circumstances, and it's good to know the roof vent and discount carried across to your new order properly. We hope the greenhouse is worth the wait. Do let us know how the build goes. YourGreenHouses Customer Support
I really liked the design and price, I should have guessed it was to good to be true. do not believe the reviews on the website. I believe they are made up. First my order, like so many others I found out was 4 months late, this meant instead of spring I am left assembling a greenhouse in 100+ degree heat. Unless you want to talk to sales, which is still a crap shoot to get a hold of you will never get anyone to answer the phone, there technical support is 1, just one person. He is nice and helpful but way to overwhelmed. Manual they send you is not detailed and only basic pictures, it gives you basic areas to put things together not specifics, the math on the front for sinking the posts wasnt correct so in the rock hard dirt of now summer we had to dig twice, in 100 degrees. because the video has no voice instruction and does not follow the manual it send you in a different direction and some items are differently referred to as it shares with another companies greenhouse KSB Arrow which calls there pieces something different. it was a mess from the beginning and its not even completed because we just found out not all of our pieces are correct. so we may be customizing it when the weather cools off. I don't know what else to do at this point. I am really sad about how this turned out. might be money thrown out the window.
Hello Jen, Thank you for setting this out in detail. This is genuinely useful and we'd much rather receive it than not. Taking your points in order: the anchor spacing figures on the front of the manual, the mismatch between the video and the written instructions, and the inconsistent part naming have all gone to our production team this week. We manufacture our own greenhouses, so documentation issues like these are ours to fix directly rather than pass along to a supplier. On the incorrect pieces, our technical team will contact you to get the right parts sent out. You shouldn't be modifying anything to make it fit, and we'll cover it. YourGreenHouses Customer Support
Darin was amazing. Accommodating, informative, friendly, patient. We enjoyed speaking with him, and are excited to receive our new greenhouse.
Highly recommend Ruben Cibrian .He keeps in touch regularly very helpful
The sales person Ruben was very kind and understanding. He helped us through the selection and purchasing process and we feel we are getting a nice functional greenhouse where we can grow plants for produce directly from the greenhouse and two stage for planting in the garden. I hope we can get everything up and running before the middle of September to house some temperature sensitive plants we are currently maintaining in the summer season.
Believe all the reviews. Ordered in March, still no greenhouse on July 25, 2026. They won’t even call me back now. Someone named Chris gave me his cell number and assured me he was my guy. Crickets. I have asked for a refund and been ignored.
Hello Jennifer, Being given a direct number and then hearing nothing is not how we should operate, and you're right to call it out. Our support team has grown considerably this month, and calls now route through a system that tracks every missed call so nobody falls through the way you did. That's no comfort for what you've experienced, but it's a real change. We've contacted you directly to pick this up properly. YourGreenHouses Customer Support
4-12-26: 13' Poly Carbonate Greenhouse ordered with standard one roof vent. Ordered second roof vent. Spent the next 2 months attempting to learn approximate ship date. 6-11-26: Greenhouse received WITHOUT the roof vents. Spent the next 6 weeks receive excuse after excuse from manufacturer that they "filed a claim" with their Logistics Team, yet we STILL have NO roof vents. Spoke tio 4 different Staff, each with inconsistent responses from WITHOUT concrete answers as to when the missing parts will be received. BUYER BEWARE!
Hello Mary, Four staff members and four different answers is the part we're least comfortable with. A delay is one thing, inconsistent information is another, and that one is entirely within our control. Your case has been assigned to a single named contact so you get one answer rather than four, and the missing roof vents are being resolved directly rather than through a claims process you have no visibility of. We've restructured how our support team handles parts cases this month specifically to stop this happening. YourGreenHouses Customer Support
I ordered my greenhouse on 2/27/26 was told it would arrive in April. Emails saying greenhouse was ready for delivery but it never showed. Emails showing shipped never showed. Contacted company they said the greenhouse is made in Europe and was delayed shipping due to middle east conflict. Told it would arrive in June. Never arrived. Finally told that it hadn't been made yet. I asked for a refund and to cancel my order and still have not received my money back. It's been 3 weeks fighting to get my full refund. 4th phone call after being told I was refunded I was finally told the manager hadn't processed the total refund only a partial.
Hello Julie, Being told a refund was complete when only part had been processed is unacceptable, and four calls to establish that is worse. A member of our team has contacted you directly to resolve it properly, with one named person handling it through to completion rather than a different voice each time. We're sorry this is how it went. It isn't the standard we hold ourselves to. YourGreenHouses Customer Support
I have not recieved the greenhouse yet, but Ruben has been very helpful canceling my one order and placing a new one. I am definitely looking forward to when the greenhouse arrives.
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