YourGreenHouses (yourgreenhouses.com) has a 2.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 48% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
I expressed concern I had not recieved my green house. I received a timely call from Chris explaining the current status of my Green House. He was helpful and very pleasant. Chris seemed as excited about my new green house as I am! It should arrive next week!!!
Hi Mary, thank you for the kind words. We're glad the call gave you a clear picture, and our team is just as excited for you to get your greenhouse. Enjoy it once it arrives.
Still waiting after six months, no definitive answer when the order will be shipped. I cannot recommend this company and without a definitive date for delivery I must start working getting a refund, assuming I haven't been scammed.
Hi Thomas, we're sorry, six months without a firm answer is far too long. Our team has reached out with a Florida warehouse option that can deliver in a much shorter window, and a full refund remains available if you'd rather not continue.
Our representative answered our questions and reviewed our order. However, our order is incorrect and still not resolved
Hi Susan, we're sorry your order is still incorrect and unresolved. Our team will contact you directly to correct the order and confirm exactly what you receive.
We ordered a greenhouse in March, thinking we had plenty of time to set it up. Now it's July. Still no greenhouse. They notified us over a month ago that the label was made. Wow. Still nothing. We're going to cancel our order. If you don't have them, why do you keep selling them?
Hi Herbert, we're sorry it came to cancellation. Your refund has been processed in full. You were right to expect better, and we're sorry the wait went as long as it did.
Ruben Cibrian, the customer service rep, was very helpful and patient throughout the process. He followed through on everything and was quick in his responses to calls and emails.
Hi Kim, thank you for the kind words. Ruben will be glad to hear this, following through and answering quickly is exactly what we want every customer to experience. Thank you for choosing us.
I’m not so sure about the company itself. After months of waiting and then reading these reviews I decided to get a refund. I will say that Chris, the customer service guy is the absolute best part of this company! He was pleasant, patient, reassuring when the order kept getting delayed, and was prompt to issue a refund! Really appreciated his part in this whole mess.
Thank you for the fair review, and for the kind words about Chris. He'll be glad to hear it. Your refund was processed in full, and we're sorry the wait got to that point.
I would never buy another product from this company, big delay in order arrival, assembly instructions are poor at best, phone help is poor, missing parts complaint ignored, service is bad!!!
Hi Thomas, we're sorry, missing parts and an ignored complaint should never have happened, and the delay before that made it worse. The missing parts are being sent to you, and our team will reach out with tracking and clearer assembly guidance so you can get it built.
We ordered our greenhouse May 1, 2026 with expected delivery 12-18 business days. It is July 7, 2026 and no greenhouse. You cannot get anyone on the phone or to call you back. We did receive an email saying a shipping label was printed weeks ago but no update since then. I have been calling daily with no answer. Very disappointed and beginning to think they just took our money.
Hi Tammy, we're sorry, calling daily with no answer is exactly what shouldn't happen. Our team has now spoken with you about a option with a shorter delivery window, and a full refund is available if you'd rather not wait.
We ordered a greenhouse from yourgreenhouse in March of 2026 with a estimated delivery date of April maybe May. June they told us there were delays. We found out they are an investment company that uses your money to invest never intending to send their product for at least six months. We are having to seek legal counsel for our refund. Scams are everywhere. Shame on me for trusting Yourgreenhouse. Don't be fooled.
Hi Richard, we're sorry for the delay. Our team has spoken with you and offered a Florida warehouse option with a much shorter delivery window, and a full refund is available at any time if you'd prefer. To be clear, we are a greenhouse manufacturer with our own production facility, not an investment company.
The gentleman that is helping us with our new purchase, Chris, and was very helpful. We also talked with some of your other sales people a few months ago when looking into getting this greenhouse, but we were moving and I couldn’t order it until we got here. So we are very excited to add this to our home. Your products are lovely.
Hi Ashlee, thank you so much for the kind words. The Nordwood is a favourite of ours to build, and hearing you're happy with it means a great deal. Enjoy it, and thank you for choosing us.
Very communicative company with extraordinary products. We could not be happier with them and are so excited over the beautiful Nordwood greenhouse we purchased. Thank you so much for creating such beautiful structures
Hi Cathy, thank you for the lovely feedback. Chris will be glad to hear it, and we're happy the timing finally worked out after your move. Enjoy your new greenhouse.
Ordered a while back. Month or so later the charge hit my credit card. Been over a month with no notification on shipping. Now I have been calling an answering machine for a while with no return calls.
Hi Wayne, we're sorry, being charged and then left without updates or a callback is not acceptable. Your refund has been processed in full. We're sorry for the silence on the phone lines.
Ordered a YourGreenhouse.com Greenhouse on Feb. 1st. As of July 5 we are still waiting. Original promise date of March. Lots of missed delivery dates since. Claims of shipping and tracking request unanswered. Even a fake Fed Ex tracking number that hasn't moved in a month. We have requested a credit to our card as of today 7/5/2026. Will advise if they credit. Update July 17. Although they said they would issue a credit. All i received is more excuses as to why they haven't shipped. Going on 5 months late, even though my greenhouse shows in stock on their website. Shame on them for such crappy customer service. And shame on Trustpilot for covering for them. Will update with any changes. July 30 update. No credit as promised. No update on the shipping of my Greenhouse that was ordered on Feb and is now 5 months late. Looks like I'm going to have to pay a lawyer to try to recover some of what I was scammed out if. Never trust a b website and evidenty don't trust Trustpilot either... I'll be back with any updates.
Hi Eric, we're sorry for the long wait and for the tracking problem you ran into. You've requested a credit as of July 5th, and our team will process that refund and confirm it to you directly. We're sorry this fell so far short.
Ordered a greenhouse in March 2026, with expected delivery of 2-3 weeks, no greenhouse has been delivered as of July. They give no information unless you do the work of contacting them. Seems they spend all their time writing responses on social media rather than filling orders.
Hi Mandi, we're sorry, this delay and having to chase us for information is not acceptable. Our team will reach out to you directly today with the real status of your order and the choice of an honest timeline or a full refund.
we ordered and had to pay for Green House in full November of 2025, was told would receive in 3 Months, it is now July 4, 2026, STILL HAVE NOT RECEIVED OUR GREEN HOUSE!!!!! If you look on website, it says in stock right now, will receive in 2 weeks if you order now. They will not return our calls or text messages. $4,000 we paid, maybe its time to get a lawyer
Hi Robert, we're sorry, waiting since November is well beyond acceptable, and our website should not have shown availability that doesn't match reality. Our team will contact you directly today to resolve this with either a firm update or a full refund of your $4,000.
You do not respond with any meaningful information when I ask when you are shipping my greenhouse. Useless emails only saying my greenhouse is still in production. It has been a month and a half since you took my money and I still have no idea when I'll get it
Hi Daryl, we're sorry, "still in production" is not a real answer and you deserve a clear one. Our team will contact you directly today with the actual status of your order and the option of a full refund.
I ordered my greenhouse on 12-6-2025, Bruno went MIA on 3-16-2026. On 5-6-2026 they sent an email indicating that they had to switch to air freight directly from the factory due to delays with the cargo thru the ports. So we are literally starting over!! I really wish they would offer their customers a full refund when it goes past the promised delivery period. It is ridiculous to be waiting this long with such lack of communication. I had signed up to be an affiliate but I honestly can’t get behind a company that puts so little time into keeping the customer aware of their shipment. Not to mention I don’t have the product yet! I noticed in the last communication they were going to ship it to my billing address, I immediately wrote back and corrected that mistake and what did I get? CRICKETS!! So who knows if I was just scammed out of $3k… f•ck!!
Hi Krystal, we're sorry, for the wait and for the silence after you corrected your shipping address. That was our failure. Our team will contact you directly today to confirm your correct address, give you the real status, and offer a full refund if you'd rather not keep waiting.
We ordered ours on April 5th and we're given earliest delivery by April 30th. Received an email on April 12th changing the delivery date to May 20th. April 22nd another email saying that there was an oil leak at the shipping port and they would be changing to air freight. They said we could expect delivery in a maximum of 2 to 3 weeks from that date. May 16th sent an email requesting an update on our order. May 19th received another email about the problems in the Port of Antwerp and again stating they we're going to use air freight and would provide an update when it was dispatched. May 23rd received a DM from Kristen, after leaving a negative comment on there website, apologizing and blaming it on a high volume of orders. June 6th received another DM, after another complaint requesting my order number and was told they would "look into this now". June 11th received an email stating that the shipping label had been created date pending. It's now July 2nd still no delivery date. Tracking shows the size and weight but no shipping or delivery date. Sent DM giving them until July 9th or to cancel the order and refund payment. We'll see what happens.
Hi Darrell, we're sorry for the repeated date changes and the tracking that never moved. You've given a July 9th deadline to cancel and refund, and we'll honor it. Our team will contact you directly to either confirm real movement before then or process your full refund.
Does anyone have a successful story to tell about the finally getting their Greenhouse? I am a little worried about ordering one with all the negative reviews on the shipping and actually getting it.
Hi Cindy, it's a fair question to ask. We've had genuine delivery delays and we're working through them, including offering full refunds to customers who'd rather not wait. If you'd like an honest picture before deciding, reach out to our team and we'll give you a straight answer.
Purchasing the greenhouse was easy. The problem was that they did not phone us to tell us they were having trouble filling orders, etc. Then I received a text for the second payment. First I always look at texts with scamming in mind. Second, always call the customer with updates, if the order is unable to be filled in timely manner. Third don't text for payment.
Hi Joanne, thank you for the fair feedback. You're right, we should have called you with updates instead of leaving you to wonder, and payment requests shouldn't come by text. Our team will call you directly to update you properly on your order.
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