Zeelool

So sorry to hear the sunglasses don’t match your prescription and you can’t see clearly through them — that must be really frustrating for you, especially since the regular glasses fit your prescription perfectly. We’ve already sent you a follow-up email to sort this issue out. Could you please kindly check your inbox (including spam/junk folders just in case) and reply to our message at your earliest convenience? Once we get your reply, we’ll move fast to fix this problem for you right away. Thank you so much for your patience.

I’m truly sorry for all this hassle you’re going through—it’s absolutely frustrating that we can’t pull up your order or tracking info, plus the glasses don’t fit and you want to return them. We’ve searched our database with your current email, but there are zero matching orders found. Could you have placed this order using a different email address by any chance? To help us locate your order quickly and handle your return request properly, please get in touch with our customer support team and share the exact email you used to place the order as well as the phone number linked to your purchase. We’ll sort everything out for you right away once we retrieve your order details.

I’m so sorry to hear neither your reading glasses nor bifocals work well for close vision even though you love how they look—it must be really disappointing for you. We’ve already sent a detailed email to you to resolve this prescription issue. Please kindly check your inbox and spam folder, then reply to our email as soon as you can. We will sort out a proper solution for you immediately after receiving your reply.

We’re glad you love the glasses, and we sincerely apologize the second pair feels loose on you. We have sent an email with detailed solutions to your mailbox. Please kindly check your inbox as well as the spam folder, and our support team will help sort this out for you once we receive your reply.

Thank you so much for your kind words about loving the frames, we really appreciate it! We’re sorry to hear your frames require adjustments and the package arrived damaged. We’ve sent a detailed email to your registered mailbox to confirm the issue and offer corresponding solutions. Please kindly check your inbox including spam/junk folders, and we will follow up closely to fully resolve this for you once we receive your reply.