We are very sorry that your order encountered this situation. We deeply understand your feelings. After checking, we noticed that you have already sent us emails and pictures. We have arranged for a dedicated customer service representative to check your order, and we will resolve it for you as soon as possible. Please don't worry.
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
We apologize for any inconvenience this may have caused. After reviewing your orders, we noticed that the prescription and frame price of your new order are higher than your last order. This is the main reason why your new order is more expensive than the original. Additionally, your new order also used a 10% discount coupon. Thank you very much for your support of our website. Please feel free to contact us if you need any assistance in the future. We look forward to serving you again.
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
We apologize for any inconvenience this may have caused. I noticed that you have talked with our agent, and the agent has already sent you an email to follow up on this matter. We will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
O
Octavia Creamer · 写过 1 条评价 · 体验于 2026-06-15 ·
★★★★★
眼镜很漂亮,但是……
眼镜很漂亮,但是渐进处方很差
Zeelool 回复2026-06-17
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as we receive your reply. If we made a mistake with the glasses, we will take full responsibility, so please don't worry. Thank you again for all your patience and time.
C
Cheryl Tenbrink · 写过 6 条评价 · 体验于 2026-06-16 ·
★★★★★
额外添加的
我没想到你必须购买所有额外的东西才能得到你的眼镜。我感觉这个广告是骗人的。
Zeelool 回复2026-06-17
If you need to order prescription glasses, all the information you added to your order is required. I also noticed that our colleague sent an email to your address: [email protected], to verify information about the relevant coupon. We will process your request as soon as we receive your reply.
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Trina Collins · 写过 1 条评价 · 体验于 2026-06-15 ·
★★★★★
很棒的经历
从浏览,到输入我的信息,再到接收我的眼镜,体验都很棒。我会回来的
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Traci · 写过 4 条评价 · 体验于 2026-06-15 ·
★★★★★
他们还好……我想
Zeelool 回复2026-06-17
Please contact us if you have any questions about the glasses. You can also contact us within 30 days of receiving the glasses if you need a return or exchange. Thank you again for your support of our website and products.
J
Janet Beath · 写过 2 条评价 · 体验于 2026-06-15 ·
★★★★★
对眼镜不满意
Zeelool 回复2026-06-16
We are sorry your order encountered this issue. We are committed to providing our customers with high-quality, affordable, and correct products. Upon reviewing your information, we found that you have already contacted us to report the problem. We have provided you with the relevant information and will process your next steps as soon as possible after receiving your reply.