ZeusX | Global Marketplace for Gamers

Hello, Thank you for bringing this to our attention. We understand your concern regarding the account pullback. However, in order for us to properly review and validate the situation, we do require supporting proof of the account recovery or pullback claim. This may include any official communication, screenshots, or confirmation from the relevant platform or service provider. At the moment, we have not received sufficient evidence to verify the claim. Without this, we’re unable to proceed with further action or make a final judgment on the case. We kindly ask for your cooperation in providing the necessary documentation so we can conduct a fair and thorough review. Once we receive the required proof, we’ll assess the situation accordingly and update you on the outcome. Thank you for your understanding. Best regards, ZeusX Support

Thank you for your feedback. We understand your concern regarding being asked for card details during checkout. To clarify, providing card information is a standard part of making an online purchase across virtually all e-commerce platforms. That said, we want to reassure you that we do not store or have access to your card details at any point. All payment information is securely handled by our certified payment provider, which connects directly to your bank to process the transaction safely. We take security and customer trust very seriously, and we’re always happy to address any concerns you may have. If you’d like more information about our payment process or available payment methods, please feel free to reach out to us directly at [email protected]

Thank you for your feedback! We’re glad to hear everything were great. We truly appreciate your support and look forward to serving you again soon.

Thank you so much for your kind words and support! We’re really happy to hear that you’ve had such a smooth experience using our platform, from finding what you need easily to interacting with our responsive sellers. It means a lot to us that you recognize the effort our sellers put into providing fast and reliable service. We truly appreciate your trust and look forward to serving you again in the future! Best regards, ZeusX Team

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, We’re sorry to hear about your experience. We understand how important it is to ensure the security and safety of account trading at our platform, we are committed to resolving any issues. After reviewing the dispute, we found that the purchase order and login information provided were incorrect. To resolve this issue, we have proceeded with the cancellation of the order on your behalf. The refund process has been initiated, and the amount should be reflected in your account within 7–14 business days, depending on your bank or payment provider. We truly regret the inconvenience caused and appreciate your patience and understanding. Should you require any further assistance, please do not hesitate to contact us. Best regards, ZeusX Support

Hello, We understand how important timely updates and fast shipping are. Please note that some of our sellers operate from different countries and time zones. Because of this, there may be occasions when they are not online at the same time, which can result in slower response times. That said, we are continuously working with our sellers to improve both response time and delivery speed. Your feedback is very important to us, and we truly appreciate your understanding. If there’s anything further we can assist you with, please feel free to let us know, we’re here to help. Best regards, ZeusX Support

Hello, We understand how frustrating it can be when your purchase cannot proceed as expected, and we sincerely apologize for the inconvenience caused. Please note that the Know Your Customer (KYC) verification is a standard security requirement designed to protect both you and our platform from unauthorized or fraudulent activity. Completing this step allows us to safely proceed with your transaction and ensure your account remains secure. We kindly ask for your cooperation in submitting the required documents so we can complete the verification as quickly as possible. Rest assured, all information provided will be handled with strict confidentiality and in accordance with our data protection policies. If you need any assistance during the process, please don’t hesitate to reach out—we’re here to help. Thank you for your understanding and patience. Best regards, ZeusX Support

Hello, After reviewing your account, we found evidence that you directed the buyer to continue the transaction outside of our platform by requesting the buyer’s Discord contact. Our records show that the buyer had already completed a transaction on our site, and you subsequently asked the buyer to request a cancellation so that the deal could proceed offsite. Please note that encouraging or conducting transactions outside of our platform is a serious violation of our policies. Such actions compromise the safety and protection of both buyers and sellers within our marketplace. Due to the severity of this violation, your account has been permanently banned. After careful review, this decision is final and will remain in effect. We appreciate your understanding. Best regards, ZeusX Support

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, Thank you so much for your thoughtful feedback, we really appreciate you taking the time to share your experience with us. We understand how important automation is, especially when managing a large number of products on your own. Please be assured that we’ve taken note of your feedback and have already shared it with the relevant team for further consideration. Insights like yours are incredibly valuable in helping us improve the platform. Thanks again for your support Best regards, ZeusX Support

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, After a thorough review, your account was restricted due to repeated instances of personal contact sharing with buyers. As outlined in our platform policies, sharing personal contact information (including but not limited to Discord, email, phone numbers, or other external communication methods) is strictly prohibited. We understand that you have been a long-time seller with a strong sales history, and we truly appreciate the contributions you have made to the marketplace. However, our records indicate that you were previously warned about this violation, and despite those warnings, the behavior continued. To ensure fairness and platform security for all users, we must enforce our policies consistently. If you would like us to re-check your case or provide further clarification, please reply with the email address associated with your seller account so we can verify your identity and review the details again. We appreciate your understanding. Kind regards, Support Team

Hello, We are sincerely apologize for the frustration and inconvenience you have experienced regarding your recent purchase. We are completely understand how disappointing it is not to receive your item and to feel that your concerns were not being addressed. Please know that this is not the level of service we aim to provide. We have now proceeded with a full refund for your order. The refund has been submitted, and depending on your bank or payment provider, it may take approximately 7–14 business days to reflect in your account. We truly regret this experience and appreciate your patience while the refund is being processed. If you have any further questions or need additional assistance, please do not hesitate to reach out. I am here to help. Thank you for your understanding.

Hello, Thank you so much for trusting ZeusX and leaving such a wonderful review! We’re thrilled to hear about your positive experience, and your feedback truly means a lot to us. Rest assured, we are always working to improve and enhance our services, and your support encourages us to keep striving for better. We’re committed to making your future experiences even better! Thanks again for your trust and kind review. We look forward to serving you again soon! Best regards, ZeusX Support

Hello, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how important it is to ensure the security and safety of account trading at our platform, we are committed to resolving any issues. Unfortunately, we were unable to locate your order details as you have provided an invalid orderID. Could you please reach out to us directly at [email protected] with more information about your purchase, or provide the order number if possible? We’d be happy to assist you and investigate further, ensure our platform is safe. Thank you for your patience, and we look forward to resolving this matter for you. Best regards, ZeusX Support

Hello, Our records indicate that you requested the buyer to share their personal contact information. Please note that asking for or sharing personal contact details is strictly prohibited. This policy is in place to protect both buyers and sellers and to ensure that all communication and transactions remain secure within the platform. Any attempt to move communication outside the platform may result in account suspension or permanent ban. We strongly advise reviewing our Seller Policies and Terms of Service to prevent further violations in the future. Thank you for your understanding. Best regards, ZeusX Support