ZeusX | Global Marketplace for Gamers

Hello, Thank you for your wonderful feedback! We're glad our support team could assist you promptly and resolve the issue with a refund in less than a day. 😊 We always strive to ensure a smooth and reliable experience for our users. We truly appreciate your trust in ZeusX and hope to serve you again!

Hello, Thank you for your kind feedback! We're glad to hear that our sellers provided a pleasant experience and treated you well. Your trust and support mean a lot to us. We look forward to serving you again in the future! 😊

Hello Please be informed that, in certain cases, customers may be required to complete KYC (Know Your Customer) verification as part of our security measures to protect against unauthorized transactions and potential fraud. Regarding the payment deducted from your bank account despite the order being cancelled, the amount should be automatically refunded to your bank account within a few business days, depending on your bank's processing time. To help us investigate this matter further and assist you with both the cancelled orders and payment status, could you please provide us with the email address associated with your ZeusX account and send to [email protected]? We appreciate your patience and cooperation, and we will do our best to help resolve this issue as soon as possible. Best regards, ZeusX Team

Thank you for your review. We have looked into this case thoroughly, including the information provided by both parties. The records available to us indicate that the account handover was completed successfully, and based on the information we currently hold, there is no indication that the account was recovered by the seller. During our review, we also requested evidence to support your claim, but sufficient evidence was not provided. Without it, we are unable to verify the issue or establish that the seller is responsible. As the account was purchased for another person to use, we would also recommend checking with them whether any changes were made to the account’s email or settings after the handover. We understand you have expressed your intention to dispute the transaction with your bank. This does not change our assessment, which is based on the evidence currently available to us. Should a dispute be raised, we will provide our records to the bank accordingly. If you have further evidence to support your claim, please send it to [email protected] and our team will be happy to provide further assistance.

Thank you for the kind words! We’re glad our buyer protection and overall experience met your expectations. We also appreciate the heads-up about inactive sellers. If you come across any seller who isn’t responding or causing issues, please report them to us at [email protected] and our team will follow up. See you next time! 🎮

Thank you for the kind words, and we’re sorry to hear one seller let you down. A seller recovering an account after it has been sold is a serious violation of our policies, and we take it very seriously. Please email us at [email protected] with your order ID and the seller’s details so our team can investigate, assist you with the case, and take action against the seller.

Hello, Thank you for your wonderful feedback! We're delighted to hear that you've had a smooth experience with our sellers, received products as described, and enjoyed our communication. Your trust and support mean a lot to us. We look forward to serving you again!

Thank you for your review, and we understand the request may have come as a surprise after using the site without issue. This is not fraud. Identity verification is a standard security step across e-commerce and payment platforms, and it’s only triggered when our system flags a transaction for additional review. It helps protect your account and payment method from unauthorized use. When submitting, you’re welcome to redact any details not needed for verification. If you have any questions about the process, our team is happy to walk you through it at [email protected].

Trust is everything in this space, so hearing "100%" from you means a lot. See you next time! 🎮

Thank you for your review, and we're sorry to hear about your experience with the seller. We've checked your case, and both our response time and your refund were within our service level standards. Your refund was processed to your ZeusX wallet in less than 24 hours. We understand that any wait can feel long after a bad experience, but we want to assure you this was handled promptly. We also take reports of seller misconduct seriously, so if you have any further details about the seller, please share them with us at [email protected] and our team will take the appropriate action.

Thank you for your review. We would like to correct the account given here. Every order marked as delivered goes through a manual admin review before earnings are released. During this review, we found that your order had been marked as delivered without the account details having been sent to the buyer. The details were only sent in the chat after the transaction was suspended and our team requested proof of delivery. This was not an accidental confirmation. Had our review not flagged the order, the buyer would not have received what they paid for. Marking an order as delivered in the hope that it goes unchecked is fake delivery, a serious violation of our Terms of Service. Your seller history was taken into account. However, this was not your first incident, as your account had already received prior strikes for disciplinary issues before this case. Integrity is a core value at ZeusX, and every seller on our platform is trusted to uphold it. Given your record, we have decided not to lift the suspension, and this decision is final. To everyone reading this: ZeusX puts its best effort into protecting both buyers and sellers. Our review process exists to ensure honest sellers are paid fairly and buyers receive exactly what they paid for. If you have any further questions, you may contact us at [email protected].

Glad you found what you needed! See you next time!

Hello, Thank you so much for your kind and detailed review! 😃 We’re thrilled to hear that you’re enjoying the wide variety of Roblox products, affordable prices, and the quick service provided by our sellers. We also really appreciate your feedback regarding the notification system. We understand how important it is to receive timely notifications when a seller replies, and we’ll take your feedback into consideration as we continue improving the app. Thanks again for your support and for choosing ZeusX! We hope to see you again soon. ❤️

Hello, Thank you so much for the kind words! 😊 We’re really happy to hear that you had a great experience with ZeusX. We truly appreciate your support and hope to serve you again soon! ❤️

Thank you for your review. We're sorry to hear ZeusX didn't meet your expectations. If there's something specific we could have done better, we'd genuinely like to hear it. Feel free to reach us at [email protected].

Thank you for your review. We have since identified your account and would like to clarify the situation. Your seller account was suspended due to fraudulent activity. Specifically, you recovered accounts you had previously sold to buyers and attempted to resell them, and you also sold accounts without providing the full access stated in your listings. Both are serious violations of our Terms of Service, and the suspension reason is displayed on your account when you log in. Taking back an account a buyer has already paid for and selling it again is unethical and causes real harm to our buyers. We act firmly whenever this is found. As stated under Clause 11.1 of our Terms of Service, accounts suspended due to policy violations forfeit any funds held within them, and ZeusX is under no obligation to compensate for such losses. If you have questions about your case, you may contact us at [email protected].

Hello, Thanks for sharing your experience! We’re glad to hear that both purchases went smoothly, whether through instant delivery or chat-based sellers. We really appreciate you choosing ZeusX and hope to see you back again soon!

Hello, Thank you for the great feedback! We’re happy to hear you found ZeusX safe, affordable, and our sellers helpful. We really appreciate your support and hope to see you again soon!

Thank you for your feedback. We're not entirely sure which emails you're referring to, as we don't have a subscription feature on our platform. Please reach out to us at [email protected] with more details and we'll look into this for you right away.