A Disappointing Purchase
We had previously bought a rug from Benisouk and were delighted with it. Then we made the mistake of buying what turned out to be a 'custom' rug. We waited quite a long time for it to arrive and when it did, it was a different color than what was on the web site. On the web site, it looked deep, earth red. When it arrived, it was more of an oxblood, brown/red. Not what we were expecting. We called but no answer, so we wrote and someone called back. We explained the problem and said, instead of a refund, we would gladly exchange it for something different. We would pay to have it shipped back. The woman said she would check with the boss and get back to us on the coming Friday, but never did. We wrote again to ask how we could work something out, but no response. So, there we are, with a rug we paid 500.00 for and now have to try to sell it at a loss on Craigslist. My advice: Only buy rugs that are in stock, don't mess with the 'custom' rugs, because, if it's not what you expected, you're stuck with it. A sad state of affairs. Of course, we won't be buying any more rugs from Benisouk.