Worst customer support
I have been a customer for more than a year. The service is pretty pricey for what it is, which is tolerable, but the support is the worst. First, they disconnect you if you aren't responding immediately, although it takes easily 15 minutes until a support rep takes over the chat. I have been talking for more than 30 minutes to their support rep Layloni, which is incredible, as this support rep does not understand basic English and therefore can't help at all with my request. We are going in circles, and I am explaining over and over the technical issues I am having, where this support rep does not even understand the difference between the inbox or outbox. This must have been the worst customer support experience in my life.