Don’t buy from EzCosplay if you want easy customer service.
Bought 3 items for them to complete my cosplay on 12/03/2026. Were shipped 31/03/2026 to FedEx Ireland, arriving in Ireland on the 2/04/2026. Ever since then it’s just been down hill. First FedEx didn’t contact me until I reached out to them to see why my updated tracking kept being updated every-night at 00:49 and was only responded with on the 14/4/2026 to say they needed proof of purchase. I had sent proof of purchase twice, and told it was what they wanted. Got a reply a few days later to say there was a problem and that they needed the commercial invoice. I had sent the commercial invoice on the 11/04/2026 and didn’t receive a reply until 17/04/2026 to say the invoice had a discrepancy. Asked for them to clarify what the discrepancy was exactly as I paid everything I needed to pay. FedEx just sent me a copy-pasted message to say there was a discrepancy again. Contacted EzCosplay for a new commercial invoice as I feel that the problem is that they under declared and explained the issue. Proceeded to send me the same commercial invoice I had already sent to FedEx so it looks like I will not be receiving my cosplay props anytime soon or at all it seems. Seems to be a bit from both companies but none will contact each other .