Basically a scam
I ordered a product and then changed my mind. They asked if they could deduct 15% from my refund even though they hadn't shipped the product yet. I said no, and they said that they had issued the refund and that it would appear in my account in 3 to 5 days. It never appeared. Then they shipped the product anyway, and when I wrote to them, they said that they would require me to pay return shipping to fix the problem. This went on and on until they finally agreed to refund part of my order without me returning the garment. They are slimy and really don't seem to have any idea what they're doing. Greedy and incompetent.