SCAM! Don’t waste your money hire a private Lawyer.
I hired these people back in February to do a name change because my mom illegally changed my name years ago. I uploaded all the documents and I just find out they’re telling me they were doing research for aliases. Why would I pay someone that much money to do that, I know the two aliases. I have an email that I’m going to upload that I wrote him July 10th that’s clear as day. I will not let this go. Here’s the email Jay, I wanted to follow up on our phone conversation yesterday. A little back story. My biological father’s name was Jerry Alvin Burris (now deceased).He had three kids, me, my brother John and sister Tammy. When I was younger, I also went by Jerry Alvin Burris. When the law changed and you had to have a birth certificate to get a drivers license, my birth certificate had Jones on it. At some point, my mom changed our birth certificates. My step father was John Paul Jones (now deceased). My brother John (also now deceased) and sister Tammy also went by my step father’s last name of Jones. So I have been going by Jerry Alvin Jones for 20+ years. I previously owned a house in Tennessee under the last name Jones. Everything I own here in Florida is under the last name Jones as well. My wife and I got married in 2018 and she is Jones. All I am wanting to do is make sure my name is legally changed from Jerry Alvin Burris to Jerry Alvin Jones since that is what I have been going by for years. If you have any questions, please give me a call. Thanks, Jerry Jones To help you have better customer services in the future, let me give you a little advice and I'm not saying this in an angry or vindictive way. When you know your customers have a problem, you should reach out to the. Most of them are on your portal, you have access to their information. As a customer, it would show me you really do care about your clients. I'm not a Lawyer but I would like to see everybody succeed including you guys. I really don't think you do this intentionally, well I hope not because I'm sure it's against the law. I can't speak for all the others that reviewed you but I couldn't have been more clearer what I hired you for and maybe I should've cooled down before writing my post but you have no idea what this name change has done to my life starting this year and I'm 63 years old. I'm going to call you today but in the future I'd suggest, you contact your customers and not just respond with words like, This is totally unacceptable and not how we operate, please give us a call. Come on, you guys supposed to be Lawyers!!!