RORoborock★★★★★
I bought roborock saros10R from…
I bought roborock saros10R from Singapore a year ago (with 2 years warranty) then I relocated to Malaysia in Q1 this year. I had some minor problems so I got in touch with roborock Msia and they agreed to service it for me for a fee. I agreed and long story short, my robot and the docking station had gone back and forth 3 times now for more than 3 months. At first I was impressed with their dedication/commitment but each time the robot came back with a new problem. (My first problem was dry mop on one side, second time was that the mop couldnt detect carpets and kept mopping and now the latest problem is it keeps telling me to wipe clean front and back sensors (error 31) even though it’s clean and maintenance had been reset to 100% - I think the front panel might have been damaged during shipment). But it seems to me roborock Msia is washing their hands already and tells me there’s no problem with my unit and asked me to delete my map and re map. It keeps repeating “error 31”. Anyway when I purchased it I was hoping it would prove me wrong about Chinese products.Ii guess I’m right after all.
2026-07-31
LALazada★★★★★
dangerous platform
i've been shopping online for nearly 20 yrs. Mostly amazon and ebay in the early years, and in recent years etsy, shopee and lazada. few things i discovered, which kind of shocked me.
1. their logistics coordination is nothing short of horrible, even in tiny Singapore.
2. their system automatically cancels your "refund request" after a certain number of days (7 days i think 7), even if it's their fault for not sending couriers to pick up the item.
3. one will need to call their customer service to reinstate the "refund request" status.
4. and they never do. i've been speaking to at least 4 different customer service agents in 2 days and each one said "the matter had been escalated" etc etc and that i would be able to click the return button within the hour (said one agent), within 24 hours (said another), but every new conversation with a new agent reveals that the previous one had lied. The latest agent said "no, only the request was submitted".
it has reached a point of almost being pointless to call their customer service, since i cant tell who's telling the truth any more. definitely definitely, my worst EVER, online shopping experience. i will never ever buy from another mainland chinese owned platform. it's their only way out from their over-production and over-capacity problems.
2024-12-12
