I ordered a dryer from BestBuy
I ordered a dryer from BestBuy. When they came out they noticed that my gas line had not been installed with a shut off valve. I didn't know what that was but my builder didn't put one on. They told me to get this installed and to call back and they would come help. ( I wish they would have checked before I came if there was a shut-off valve installed). I got the shut off valve installed and called them back. They scheduled again. The day of delivery (I've opened my calendar waiting at home) they tell me they can't come because installing a dryer to a gas line requires a different team. (not my problem) I rescheduled. Then I had a personal family matter out of town and had to reschedule with them which they kindly did. The morning of the deliver (i've opened my schedule waiting at home) they told me again that they could not come because they needed a special team for a gas line. (still not my problem and should have been in my order) This happened again and I told them not to come back. I had to get my own plumber to install the appliance and waiting on that estimate next week sometime. It was too many people handling the case, so much confusion with them...it was a terrible experience. They could have redeemed themselves by telling me someone would come tonight to install. (might be after hours....pay them overtime). Customer Service matters!!! BestBuy.....I'm still open to you installing tonight!!!!!