美国
Repeatedly don't respond to messages and this is during the pre-sale phase. In other words, when you haven't signed a contract yet. So, if they're ignoring customers before making the sale, imagine how bad it will be after you've signed and they've taken your money. Well, I have imagined (and I've had that confirmed by MANY reviews here) so I will save myself the aggravation and take a hard pass on Richmond American Homes.
Placed an order in the USA, using a USA credit card that is many years old (not a new card), for shipping to a USA address, and the shipping address matches the credit card address. In other words, nothing sketchy about the purchase. But they sent an email saying I must send them a photo of my credit card. Ummm... NO! I've made similar purchases at hundreds of other companies over the many years I've been at this address using this same credit card and never had any problem or ever been asked for a photo of the card. If anything is sketchy here it is this company and their demand for a photo of my card. Yeah, like I'm going to fall for giving some stranger the ability to then use that photo to make fraudulent charges with my card. Not! Be very wary of this company!!!