我提交了NIVEA UV Super Water Gel EX (SPF50+ PA++++)的退货申请,我怀疑它有严重的品质/配方问题。为了验证,我用365nm紫外线相机测试了产品。虽然我的其他防晒霜在紫外线下会形成均匀、完整的黑色防护层,但这瓶却显得非常斑驳、不均匀——即使厚涂多层也是如此。
Yami完全无视了这个合理的安全和质量担忧。他们用通用的套话拒绝了我的退款请求,声称在紫外线相机下看起来斑驳只是'成分与皮肤纹理相互作用的正常光学现象'。
这极具误导性。紫外线下的斑驳膜意味着活性防晒成分分布不均,直接损害防晒效果。这是巨大的质量控制问题。很失望Yami宁愿复制粘贴一个科学上不准确的免责声明来省13.45美元,也不愿保护顾客免受缺陷、无效的防晒产品伤害。
订单号:2026053128353
退货ID:R2026625V28353001
When my order arrived, the chili sauce bottle was shattered, and the oil leaked all over the other packages. The ceramic bowl was broken, and two packs of noodles were torn. I contacted customer service twice. They said they would refund only the broken items or those with obvious damage, and told me to clean up the chili oil myself.
Anyway they refunded me with a gift card that had already expired two days earlier. To make things worse, that “refund” card wasn’t even new — it was one they had given me previously when I was upgraded to Gold Member status for spending a lot.
Then I left a bad review on their site. I didn’t expect there would be any new developments, but Yami actually went further — they deleted not only my negative review but also my entire purchase history from their website. At this point, I honestly suspect that all those glowing reviews on their site might be fake.