The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Written by the business, not verified by us.
Is Yami 亚米 legit?
Yami 亚米 (yamibuy.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-30.
I bought items on sale and it was declared on the page that they would expire in a few months. exp dates on the sticker match the site, HOWEVER the individual packages inside the box do not match.
EX- I bought Sticky Bean Oreos, the website says Dec 09 , 2026, the sticker says Dec-09-2026, the individual wrapped cookies say 2026-03-10.
China (origin source) writes their dates as year/MONTH/DAY.
These are indeed expired.
One of the boxes I got is stickered as Dec 23, 2026.
The wrapped cookie inside shows 2025 12 12.
ALMOST A YEAR EXPIRED.
They have a TON of international snacks Ive never found in the US and really good prices. Super happy.
Have no idea why Yami’s overall rating is so low- I’ve been a customer for over 6 years and have never had an issue. Boxes literally get here in 2 days, which is insane. I’m in Colorado and I know one of their warehouses is in California, but free 2 day shipping is phenomenal. This shipping is free when you spend $49. The selection is HUGE. I find so many goodies and snacks from South Korea and Japan you can’t get anywhere else. I am a forever customer and hope more people discover the hidden gem that is Yamibuy!
Deceptive marketing—shipped stale stock shorter than advertisedTitle: Warning! Do not trust the expiration date on website description! The webpage explicitly promised an expiration date of May 27, 2028. However, the physical item shipped to me has a batch code of 5051HZ. According to Shiseido, this was manufactured on February 20, 2025, meaning it actually expires on February 20, 2028—3 months shorter than advertised! Yami is dumping 1.5-year-old stale warehouse stock on customers at full price. Active sunscreen filters degrade over time, making it unsafe for summer. Customer service refused a returnless refund, forcing me to waste high-priced gas to mail back their error.
Return denied for defective sunscreen despite clear UV camera proof
I submitted a return request for the NIVEA UV Super Water Gel EX (SPF50+ PA++++), which I suspected had a major quality/formulation issue. To verify, I tested the product under a 365nm UV camera. While my other sunscreens form a solid, uniform, pitch-black protective barrier under UV light, this specific bottle appeared incredibly blotchy, patchy, and uneven—even after generously applying multiple layers.
Yami completely brushed off this legitimate safety and quality concern. They declined my refund request with a generic, canned message claiming that a blotchy appearance under a UV camera is just a "normal optical phenomenon caused by ingredients interacting with skin texture."
This is incredibly misleading. A patchy film under UV light means an uneven distribution of active UV filters, which directly compromises sun protection. It is a massive quality control issue. Disappointed that Yami would rather copy-paste a scientifically inaccurate disclaimer to save $13.45 than protect their customers from defective, ineffective suncare products.
Order #: 2026053128353
Return ID: R2026625V28353001
I see Yami is getting bad rep here but I've always felt welcome and appreciated buying from them. I dont discredit any other peoples experiences but mine has always been good.
I asked if they can credit my refund as gift card balance when a package is damaged and undeliverable. Without permission from me or any explanation, they refunded to my original payment method. I wanted to verify to decided if I want a replacement sent or getting a refund but never given the opportunity. Their tone of voice is very impolite and ignorant even when I asked a question politely. My advice is: if things go smoothly and you don’t need to deal with the horrible customer service, you might be fine. But if something comes up, anticipate rude customer service and getting nowhere with your request.
I love this company and its wide variety of Asian products, which are competitively and reasonably priced. My orders are delivered quickly, and the low price of $5.99 for delivery is a rare bargain. Orders are shipped for free when my purchases are $49 or more.
The PEPERO STRAY KIDS product was advertised as a Stray Kids Pick, but the item I received was a standard box without any Stray Kids–themed packaging or content. This was misleading based on the listing. I contacted customer service and spoke with Jenny, who explained that the website states customers may not always receive the Stray Kids version.
Reply from Yami 亚米2026-04-08
Thank you for your feedback, and we’re sorry to hear about your disappointment with the product received.
We understand how the listing may have led to the expectation of receiving a Stray Kids–themed version. While the product is labeled as a “Stray Kids Pick,” availability of the themed packaging may vary, as noted on the product page. We apologize for any confusion this may have caused.
We appreciate you reaching out to our customer service team, and we will continue to review how product information is presented to make it clearer for our customers.
If you need any further assistance, please feel free to contact us again via our customer support channels.
They sent me expired items, not only one but a few of them. And their return procedure is not that easy. I won't order from them anymore
Reply from Yami 亚米2026-04-08
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand your concern regarding the dates shown on the products. Please note that date formats and labeling standards may vary by country. In some cases, the date shown on the packaging may refer to the production date rather than the expiration date, which can sometimes lead to confusion.
We sincerely apologize for any inconvenience caused, including your experience with the return process. We would like the opportunity to review your case and assist you further. Please kindly reach out to our customer support team with more details, and we will do our best to help. Thank you.
I ordered two items, but they never got delivered. Yami said that it was the logistic company's problem. The logistic company (GOFO) said that it was Yami's problem. I WILL NOT ORDER FROM YAMI EVER AGAIN.
Reply from Yami 亚米2026-04-08
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to not receive your order and to encounter conflicting information. We would like to look into this case again for you. Please kindly contact our customer support team with your order details so we can investigate further and assist you accordingly.
We would also like to clarify that GOFO is not one of our shipping partners, which may have caused some confusion.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
They sell expired or close to expired asian groceries. The customer service is unhelpful. Half my order arrived expired, they refused to replace. Many things only had 2 days to expiring and we're dried fruit. I will never support this business again.
There were 3 things which had at least 6 months before. These items were good and yummy.
Reply from Yami 亚米2026-04-08
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the disappointment caused.
We understand your concerns regarding the product dates. Please note that date labeling standards may vary by country—some products display a production date or “best before” date rather than a strict expiration date, which can sometimes lead to confusion. That said, we sincerely apologize if any items you received did not meet your expectations.
We would appreciate the opportunity to review your case again. Please kindly reach out to our customer support team with your order details, and we will do our best to assist you further. Thank you.
I didn't even want to give a single star. The package was sent to the wrong state. I contacted the customer service, but they actually asked me to contact them again after 5 days to request a return or a refund. What's even more outrageous is that they actually asked me for photos showing the delivery arrival on their official website. It's really extremely disgusting.
我甚至一颗星都不想给，快递寄错州，我联系客服，客服居然要求我5天后再联系他们进行退货或者退款。而且离谱的是，他们居然问我要他们官网上送货到达的照片。真的是非常的恶心。
Reply from Yami 亚米2026-04-08
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. We sincerely apologize for the inconvenience caused by the delivery issue and for any frustration with our customer service process. The request to follow up after a certain period and to provide delivery confirmation is part of our standard procedure when investigating delivery-related cases, but we understand this may have felt inconvenient and unclear. We would like the opportunity to review your case again and assist you as quickly as possible. Please kindly reach out to our customer support team with your order details, and we will prioritize your case and work toward a resolution. Thank you for bringing this to our attention.
Misleading Policies and Extremely Poor Customer Service
Poor customer service and an unreasonable return/refund policy.
Product information was unclear, and instead of resolving the issue, they kept insisting they were right and refused a proper refund.
The return and refund policy feels outdated and unreasonable by U.S. standards. This kind of strict “no return, no refund” approach may be common in some Asian markets, but it is not acceptable or consumer-friendly in the U.S., especially for personal care products where clear disclosure is important.
As someone familiar with both markets, this felt like a policy that does not consider U.S. consumer expectations at all.
I would not recommend ordering from this company if you expect fair customer service or a reasonable return/refund process.
Have you ever wondered why they only have good reviews on their site?
When my order arrived, the chili sauce bottle was shattered, and the oil leaked all over the other packages. The ceramic bowl was broken, and two packs of noodles were torn. I contacted customer service twice. They said they would refund only the broken items or those with obvious damage, and told me to clean up the chili oil myself.
Anyway they refunded me with a gift card that had already expired two days earlier. To make things worse, that “refund” card wasn’t even new — it was one they had given me previously when I was upgraded to Gold Member status for spending a lot.
Then I left a bad review on their site. I didn’t expect there would be any new developments, but Yami actually went further — they deleted not only my negative review but also my entire purchase history from their website. At this point, I honestly suspect that all those glowing reviews on their site might be fake.
I strongly advise against purchasing from this company. After placing an order, they refused to ship the items unless I provided them with photographs of my credit card. This is an unacceptable and highly insecure practice that no legitimate business should ever require. I am forced to report the transaction as fraudulent to my bank and will be canceling the charge immediately. Avoid this company at all costs.
The package is missing, and customer service refuses to offer either a refund or a replacement. They keep telling me to come back after three days, which is a complete waste of time and energy.
I’ve shopped with Yami for a while now and every order has been smooth. The selection is huge—from hard-to-find regional snacks to everyday pantry essentials—and the prices are competitive. Shipping is quick, items are packed with care (no crushed boxes or leaks), and expiration dates are comfortably far out. I had one small issue with a missing item once; customer service responded same day and resolved it without hassle.
What I really appreciate is the authenticity and variety—new arrivals keep things interesting, and I can restock favorites easily. Overall, Yami is dependable, convenient, and a joy to shop with.
Customer service was super unhelpful and rude. I placed an order (my first ever order on the site), tried to cancel some items from my order 10 minutes after I placed it, and the customer service rep just kept giving me canned replies saying once an order is placed, I cannot modify it even if it hasn’t been processed or shipped yet. My only options are to keep the order as-is or cancel the entire order. Technically I probably could have reordered without the items I tried to cancel, but they were so rude that I refused to give them any of my business.
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