The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Written by the business, not verified by us.
Is Yami 亚米 legit?
Yami 亚米 (yamibuy.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-30.
The worst customer service experience you can possibly imagine.
Don't expect to return anything when things go wrong.
The website claims "easy return" but when things go wrong and the product doesn't work, they make returns extremely difficult.
The whole "easy return" thing advertised on their product pages feels like a scam. I had to email them to request a return, then they refused, asked me to go talk to the manufacturer. I had to go to my credit card company to dispute it. The whole ordeal is just not worth it.
If you decide to buy anything from them, just know that it'll be a sunk cost if things go wrong.
Reply from Yami 亚米2023-03-15
We apologize to hear that there is a problem with your order. Could you please provide your order number? So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further. Thank you for your understanding.
The worst online shopping experience! I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website!
Reply from Yami 亚米2023-02-24
We apologize to hear that there is a problem with your order. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
Terrible verification system and customer service!!
Terrible system and customer service!!! I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. ...I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? or in the USA ??? The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? I canceled the order, and I won't use yamibuy anymore.
I am sorry to hear that if you have any question pleaser contact our CS we can help you further. Our CS email is [email protected] and the phone number is 8004079710 you may also contact us by chat .Looking forward to hearing from you.
The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Also it's ridiculously overpriced on almost everything. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell.
Reply from Yami 亚米2023-02-02
Thank you for your feedback and we apologize for any inconvenience. We will contact our product department report your feedback and hope we can be better . We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding .
I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. I regret buying.
Reply from Yami 亚米2023-01-09
Yami has a very strict information security system and measures. We never sell customer information for profit. Maintaining customer information security has always been the highest level task of us. We will continue to pay attention to such issue. If you have any questions, please contact us at 800-407-9710.
Unethical business behavior!
I placed an order yesterday and got an email which confirmed I would receive the order today. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days!
What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment.
Shipping speed was great and the Tatung Rice cooker is great too.
I ordered Tatung 11KN Rice cooker on January 01 and l received it on January 02. Yamibuy is in California and l am in NYC. It is great!!! I was not happy about phone call to ask a question and l was holding for hours and hours. Anyway, l received the cooker before l received the email answer. Make me change from 1 star to 5 stars 👍👍👍👍👍.
Tatung Rice cooker is a great product. Very happy with my purchase. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy.
I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else.
Do NOT purchase from this website or company! I purchased a very large haul of food and snacks. Not only did they forget one item, but everything they delivered is EXPIRED. Absolutely unethical, dangerous, and ridiculous. Do not give your money to these scammers. Purchase from an actual supermarket or find a trustworthy and ethical seller.
Reply from Yami 亚米2022-12-20
We apologize to hear that there is a problem with your order. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
DO NOT BUY!!! THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. THEY WERE NOT. I RESEARCHED THE MANUFACTURERS. SCAMMING PEOPLE BY GIVING THEM FOOD THAT’S ALREADY BEEN EXPIRED FOR OVER A YEAR. DISGUSTING.
Reply from Yami 亚米2022-11-30
We apologize to hear that there is a problem with your order. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
If you are used to amazon customer service do not expect it from here. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them
My credit card info was leaked due to one purchase from Yami buy. It’s disgusting. This company is disgusting. They also sell customer contact info to fraudulents.
Reply from Yami 亚米2022-11-08
Yami has a very strict information security system and measures. We never sell customer information for profit. Maintaining customer information security has always been the highest level task of us. We will continue to pay attention to such issue.If you have any questions, please contact us at 800-407-9710.
Do not buy from their third party sales, they suck, super slow shipping. If you buy directly from Yami buy they’re very fast they’re pretty fast. Just make sure you check the warehouse from yami Buy only.
Reply from Yami 亚米2022-10-31
We apologize to hear that there is a problem with your order. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
Take a photo of my credit card? Hell NO! Does this company know the word call "Privacy "?
I purchased a lot of stuff from this website before. I stopped purchasing from it for a couple of years because I received a bag of rock sugar. The bag was broken, instead of replacing it with a new one, they sent the broken one with tape over it. It's just gross. Plus their stuff is constantly out of stock.
I started to give it another try this year. I placed at least 4 orders already. But yesterday, I placed an order about $50, instead of using PayPal, I used same credit card that I stored on my PayPal directly in order to get an offer from the credit card. Today, Yamibuy sent me an email and ask me send them the photo of my purchasing credit card with my name showing. No! I did lots of online shopping, this is my first time got a request from merchant like this. I don’t feel comfortable with this request at all. So I just canceled my order and buy from some other Asian grocery online retailers. This is company is very notorious of being operating bad business. Couple years ago, this Chinese company almost died because it constantly owe its suppliers’ money. Then it made it through, I thought it would be better. Well, I guess not.
Oh, btw, I left couple negative reviews about couple products that I bought before, for some reason it never showed up on the website. They are just not honest company period.
Reply from Yami 亚米2022-10-03
We apologize that your order didn't go through our system because of the credit card high-risk control. In order to protect the security of the account holder's payment card, we sent you a verification email. We do not need the cvv number or the whole card number. We understand your concern very well. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. For the damaged item, could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
I placed an order yesterday and got the order confirmation email. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. What a weird asking? Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. Is Yami's such request even legitimate? how to report this?
Ontrac Lost my package. Please stop using ontrac to deliver packages. 7/10, they always Mis- delivered my package. I’m waiting for a full refund for this. And hoping getting a reply from Hani customer service.
Reply from Yami 亚米2022-08-25
We apologize to hear that there is a problem with your order. You may contact our customer service we will help you further. We will feedback to our shipping department and carrier hope can provide a proper solution. Thank you for your feedback and thank you for supporting Yami.
This company is not legit and trying to scam customers.
I downloaded the app and placed my first order yesterday. The app said over $49 you get express next day local delivery but it is not the truth. My order EST delivery is today but did not receive my order. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. This company is not legit and trying to scam customers.
Reply from Yami 亚米2022-08-22
We apologize for any inconvenience.
We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to [email protected]， our CS team will help you further. Thank you for your understanding and patience.
don't buy. received different from ordered. hard to return and refund. would rather buy from Amazon or Walmart
Reply from Yami 亚米2022-08-12
We apologize for any inconvenience.May I have your order number please? If we send wrong item we will proved return label and resend/refund for you .you may contact us at 800-407-9710, our customer representative will help you further. Thank you for your understanding.
I ordered a chest freezer from Amazon. FedEx delivered it to the wrong address. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. A completely different address. This address receives tons of packages from Amazon. Seems strange to me.
Reply from Yami 亚米2022-07-18
We apologize for any inconvenience. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
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