The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
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Is Yami 亚米 legit?
Yami 亚米 (yamibuy.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-30.
Moldy food and horrible customer service! Yami doesn't care about food safety!
I would give the company 0 star if I could. I purchased some "flower cakes" a few days ago, knowing that the expiration date is August 4, 2024. My son and I ate 2/3 of cakes yesterday before I saw the mold inside. I immediately posted a review on the product listing, attached a photo of the moldy cake and asked people not to buy it. I then emailed the customer service.
I've been having stomach cramps since last night!
The customer service replied today and here is the response: sorry for the inconvenience. We issued a refund for the product. I cannot believe they downplayed the issue so shamelessly! It's a lot more than an "inconvenience". It is a food safety issue and a food poisoning case!
I then checked the product listing and it's still being sold. I also realized that I can only see my review when I log into their app or website. My friends and other people cannot see it. I cannot believe Yami hid my review and is still selling the product!
I will never purchase from Yamibuy again! Please stay away from it!
What a corrupted company, they allow third party selling totally spoiled mooncake products (with large area of mold on the surface) to their customer. They one hundred percent already knew the spoiled state of the products for many days, probably after receiving a lot of complaints from many people buying them due to the big sale, yet they still allow them continue to be listed on the website with a 75% off sale on going for a long time. This is a totally corrupted immoral company, with blatant business fraud, for a bloody last penny it could completely disregard public health. This type of food should be destroyed immediately and the company should ban the third party selling the products immediately after a first legit complaint, according to government food safety law and regulation. Yet for the last bloody dirty penny, the disgusting company still allows them selling on their website, with the 75% off as a trap.
What an immoral dishonest company!
Avoid.. keep cancelling my order for no reason.. waste of time.. they automatically refunded me back with the less amount that I originally paid for. I want to attach pictures but unable to here.. bad customer service.. be warn.. SCAM.
I guess they don't like do business. Don't trust this company.
Like others have said, yami is outstanding. The dates posted are production dates and not expiration dates. The website is super easy to use, great pricing and has super fast shipping. I will be ordering for the foreseeable future. Also idk with all of the cc stuff on here. Try Apple Pay. It’s 2024 in 3 weeks.
New customer, I signed up for Yami mainly for Japanese drug store beauty items. I ordered on Black Friday evening 11/24, and all 6 items arrived on 11/26 Sunday evening! Very happy with their online chat, even though it's a small purchase US$60 (for 6 items) , I received a welcome discount code email 5 mins after I placed my order, so I did a live chat trying to ask if I still qualify to use the 10% off, customer service J Tina replied :
"J Tina (11/24/2023, 6:31:07 PM): As an exception, we can issue a $6.08 refund for the price difference. After your order is shipped out, it will be back to the original payment method in 3-5 business days. " Excellent customer service, fast and efficient, I already received the refund on 11/26 morning, and all the goods on 11/26 evening :)
I usually order my J Beauty or K Beauty items from YesStyle in Hong Kong, but it takes up to 22 days for the shipment which is a bit long for the wait.
Very happy with the experience in Yami, thank you and will order more items soon!!
Yamibuy sent a fake product
When I contacted customer support live chat and provided solid proof (the QR code on the product was scanning as fake) - the support agent was trying to argue with me that it's real. They kept replying in chinese even though I was responding only in English. Really unprofessional and take no responsibility for the fake products. Finally, the agent just said they will contact the seller and ended the chat. No apologies, just upright rude, critical, and tried to gaslight me into thinking I was wrong.
For such a big platform to blatantly sell fake products, they should be shut down!!
As pointed out by a few previous reviewers, Yami emailed me saying that they "encountered some issues while processing my order" and needed "a photo of my credit card". I sent them as they requested but received (very quickly, perhaps a bot?) another email saying "We had to cancel your order because your payment could not be processed" - no further reason or explanation was given. If they would need more information, I would have been happy to furnish them. But no, they just canceled my order.
Update: When inquired about the reason, they simply said "There are many factors causing an order to be held for further payment verification. When it triggers one of the factors, order have high risk, it will need further verification. Unfortunately, we are unable to check the exact reason.
If you still need the items in this order, we would advise to place a new one using a different payment method" - perhaps customers should test all payment methods to find one that works
I order few times because I love their product BUT every time I order drink and snacks in the same time the drink are on the top of the boxe.
So all the snacks the are crush
Very unfortunate
I did complain but nothing change
Use YAMIBUY, only if you have plenty of time to waste without getting frustrating.
Twice happened already! They charged me for the product I purchased on the same day, then I realized I didn't receive anything after a few days passed. Went to my Yami account, saw my order has been canceled! Without any note of the reason. I called them and they said they sent out a notification email which I need to respond within 48 hours. Tell me who will be expecting to have a normal online purchase which the money is gone from my card, but I should expect additional step like sending them the photo of my credit card, otherwise the money is charged but your order is cancelled. REALLY?
Huh, is it over kill? What makes more sense to me is: do their additional clarification ( if they really think it is necessary? ) , but not before charging me anything. I am very interested in knowing if they are allowed to do it at all ( take money out of my card, then cancel my order ).
Reply from Yami 亚米2023-09-13
We apologize for any inconvenience caused. In order to ensure the security of our customers' payments, we need to conduct a payment review for your order. We will also provide feedback to the relevant departments to make improvements as much as possible. If you have any further needs, please feel free to contact our customer service at any time, and we will assist you in resolving the issue. Thank you very much.
I just made my first buy. A little nervous due to the reviews but everything worked out and the shipment arrived a little earlier than I expected for a price better than in store. Thanks, Yamibuy! Again, it worked for me.
Will not choose Yami any more, disappointed. Much better experience website outside, why Yami ?
It's very hard to return. And even they said free return, most of time it's not free. And if there is any, any little damage on the package or package is opened, they're not able to return. Very very disappointed.
Reply from Yami 亚米2023-08-02
We apologize to hear that there is a problem with your order. Could you please provide your order number? So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further. Thank you for your understanding.
I would not recommend to shop at yamibuy and my first ordered on July/15 /2023 and this ordered is starting okay . Then tell Friday July /21/2023 . The FedEx didn’t n deliver the package on 21 .then I started call the FedEx and said I asked me verified myself and home address , I did that .then Asking me what inside the package I said snack cookie and spicy fermented tofu ,soy sauce . That’s all thing I buy .Second time call FedEx lady first said can’t find this tracking number ,they she find it’s and said she can’t do anything about it .then I hangs up the phone .I Called the 3 times they wouldn’t do anything about it .then I did yamibuy first online chat said wait till Friday . Then I called Last time on FedEx and they said Owners of the yamibuy is investigating me .I said what for .the FedEx asked me for my email.I tell them my email account. They said the owner of the yamibuy will contact me in email .the call the yamibuy customer service second time and tell me waiting tell next Tuesday.then they will replaced my second package . Then number fiver time I called the location near me FedEx .I give him the tracking number .I said can I get the location my package . Him try to pretend , he doesn’t know when the package is located at .Then I filed a dispute with PayPal .they refund the money to my credit card. I am still mad at yamibuy .
I was really worried after reading some of the reviews about Yami because I never heard of it before. However, there wasn’t anywhere else that I could purchase the soy milk maker I wanted, so I decided to try. It arrived the very next day. Brand new. Just what I wanted. It’s legit!
Do not buy anything from this company! They only refunded my money after I filed a complaint with PayPal and also threatened to sue them. Until then, they told me the product that was charged but never received (over $130) was basically my problem and to take it up with the carrier. They told me I needed to file a claim with the carrier but did not give any info on the carrier. When I told them they needed to file a claim with the carrier because they hired the carrier, not me, they went silent - until I filed a complaint with PayPal and also told them I would sue. I just got my refund after a dozen emails to them. Never received the product. Awful company!! Never doing business with them again.
Reply from Yami 亚米2023-05-25
We apologize to hear that there is a problem with your order. Package lost you may contact our customer service follow up for you. If the carrier confirm lost we or the party seller will also issue refund or resend for you.If you have any question you may contact us at 800-407-9710, our customer representative will help you further. Thank you for your understanding.
Warning they also use Ontrac for shipping whos drivers are known to steal your packages. Ontrac have a 1rating on trust pilot and the bbb.
Reply from Yami 亚米2023-05-15
We apologize to hear that there is a problem with your order. Could you please provide your order number? So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further. Thank you for your understanding.
People are complaining about the products. But this company is a distributor. These aren't their products. They get a shipment from asia, they quickly inspected and break it down into smaller parcels and distribute it. That's what this company does and they do an excellent job at that. I have never gotten anything expired from them in fact it's been quite the opposite. This company is 100% legit. They are the absolute best place to get any sort of Asian snack or Asian drink. They also have some weird little Oddities that are cool to grab. What sets these guys apart is their prices. It's sometimes more than 50% cheaper than anywhere else. They have cheap shipping. Yeah this place is legit. Don't listen to the reviews talking about the quality of the items. That's not what this company does. They are a distributor. That's what they do well, that's their job.
Im getting lots of emails from yamibuy. The microscopic unsubscribe button links to a completion with no unsubscribe option. Been to website and no Contact details. Infuriating. Any ideas on how to get rid of yamibuy??
Reply from Yami 亚米2023-03-23
We apologize for any inconvenience.
In order not to receive future promotion emails, you may open one of previvous emails from Yamibuy, scroll down to the bottom and click unsubscribe. The button usually at the end of the email page . Then you will not receive Yami email .Thank you
I love Yamibuy.
I had to make a review because a lot of people are misinformed. Most products you buy will have a date in the past because it does not mark when it goes bad, but when it is made. Google lens can translate anything you take a photo of, and it does indeed translate to "production date"
I never went through any sort of verification probably because I chose to pay with my digital wallet.
This is my 4th time ordering from them, and ive never had a bad experience so far.
My items always arrive on time and they have never arrived expired.
Don't ever buy from this company. They refuse to ship unless I send them photos of my credit card. There is something seriously wrong with this. I will have my bank cancel the charge as soon as possible as the charge is showing as 'Processing'.
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