The L'Occitane body cream that I…
The L'Occitane body cream that I ordered arrived with a broken glass container. I cut my hand.
About FragranceNet
Data updated- Website
- www.fragrancenet.com
- Category
- Beauty & Well-being
- Location
- United States · Deer Park
- Status
- Unclaimed
- Last 12 months
- 279 reviews
- Replies to negative
- 80% (24/30)
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Is FragranceNet legit?
FragranceNet (www.fragrancenet.com) has a 4.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
I did not expect to receive my purchase…
I did not expect to receive my purchase so fast. I have been trying to purchase Jimmy choo for a while but the price at other Places were not to my liking. When I saw the cost at your establishment, I quickly bought it. Love the scent. Thank you.
My package arrived promptly on…
My package arrived promptly on schedule. It was well packed so there was no danger of breakage.
Package came opened and your shitty …
Package came opened and your shitty website doesnt let me email customer to resolve my issue
Reply from FragranceNet2026-08-07
We sincerely apologize for the condition in which your package arrived and for the difficulty you experienced trying to contact us. We understand how frustrating this must be. We are actively working to improve our website and customer service experience. Your satisfaction is important to us. We will have a member of our customer service team reach out to further assist. Thank you, Customer Service.
Fully recommended
I had the eclairs perfume before, i js bought the body spray. Fully recommend. I order perfumes couple times from fragrancenet , best service and Quality.
I never recived my order
Reply from FragranceNet2026-08-07
We sincerely apologize that your order was not delivered. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. We will have a member of our customer service team reach out via email to further assist. We apologize for any inconvenience this matter may have caused. Thank you, Customer Service.
Fast shipping & well packed
Good service
Good service. Good product!
Order came on time
Order came on time. Packaged well
Excellent place to shop
I have ordered a specific product…
I have ordered a specific product twice. It was easy to find through search icon. Delivery communications were reasonable and informative, but it seemed like delivery could have taken less time.
Excellent Customer Services!!
Great perfume at good prices with lots…
Great perfume at good prices with lots of discounts and fast shipping. I might have a cologne problem.
JPG for the win!
My cologne arrived on time, in perfect condition, and it smells great!!!
Best in Class
Easy to order and a great selection.
Prices are good and shipping is fast.
Very good stor
Everything and anything
Because they have good prices
Because they have good prices, great deals, and many brands I’m interested in. Shopping on the website is easy, and orders arrive without delay. The quality of the perfumes—at least the ones I’ve ordered—is good. One thing I’d like is to receive recommendations for perfumes I might enjoy, based on my purchase history.
Reply from FragranceNet2026-08-06
We're so happy to hear you appreciate our good prices, great deals, and the many brands we offer! It's wonderful that you find our website easy to use and that your orders arrive without delay. We also appreciate your suggestion for perfume recommendations based on purchase history. Thank you, Customer Service.
Empty box received - full refund given
Empty box received Either not packed or opened/removed in transit they have provided a full refund - TY however Preference expressed for product to be re-shipped [still attempting to negotiate this]
Reply from FragranceNet2026-08-06
We sincerely apologize for the condition of your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. A full refund was issued to your original method of payment in USD. Once the refund posts to your account your bank will typically post the refund in your currency. Once again, we apologize for any inconvenience this may have caused. Thank you, Customer Service