FragranceNet (www.fragrancenet.com) has a 4.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I’m really happy with the company. It’s the only place I buy my favorite perfume, for a decent price. And from what I can tell, they’ve got great customer service… they helped me out with a bottle that malfunctioned on me- even after the return time. I’m grateful. I’ll continue to be a customer.
Reply from FragranceNet2026-08-06
We're so happy to hear you're pleased with us and that we're your go-to for your favorite perfume at a great price! We're especially glad our customer service team could assist you with the malfunctioning bottle. We appreciate your loyalty and look forward to your continued business!
Thank you,
Customer Service.
Giving out samples in packages as well as promotional material with discount codes is definitely worth it
Reply from FragranceNet2026-08-06
We're so pleased you appreciate the samples and promotional materials with discount codes included in your packages! We truly value your positive feedback.
Thank you,
Customer Service.
Great Fragrances at a Discounted Price, Would Recommend anyone I Know To Shop Here.
Reply from FragranceNet2026-08-06
We're so pleased to hear you appreciate our great fragrances at discounted prices! We truly value your recommendation to others.
Thank you,
Customer Service.
I have ordered from FragranceNet several times. Prices are good, delivery time quick and the little samples they send with your order allows you to try other fragrances. Always happy with service. I would give 10 stars if possible.
Reply from FragranceNet2026-08-06
We're so happy to hear you consistently enjoy our good prices, quick delivery, and the samples that allow you to try new fragrances. We truly appreciate your kind words!
Thank you,
Customer Service.
We appreciate your positive feedback regarding our competitive pricing and the efficiency of our delivery service. We are pleased you are satisfied with your experience.
Thank you,
Customer Service.
my order was quick and the prices were phenomenal!
Reply from FragranceNet2026-08-06
We're so pleased to hear that your order was quick and that you found our prices to be phenomenal! Thank you for your wonderful feedback.
Thank you,
Customer Service.
My package was not delivered to me. It went to a wrong address.
Reply from FragranceNet2026-08-06
We sincerely apologize that your package was not received and that you are not satisfied with our shipping service. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority.
We appreciate your business and patience and have issued a full refund for your order back to your original method of payment.
We apologize for any inconvenience this matter may have caused.
Thank you,
Customer Service
We are so pleased to hear that you consistently receive great service from our team. Your positive feedback means a lot to us!
Thank you,
Customer Service.
I always know when I order cologna from Fragrancenet.com it will arrive as promised and the prices are competitive and I am paying less than the local stores.
Reply from FragranceNet2026-08-06
We're so pleased to hear that your cologne orders always arrive as promised and that you find our prices competitive compared to local stores! We appreciate your business.
Thank you,
Customer Service.
We sincerely apologize for the condition of your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your item will be reviewed by our quality control team. Your satisfaction and trust mean everything to us.
Thank you,
Customer Service
They sent me the wrong product and told me via email once I sent back the wrong product they sent me they would send the actual cologne I paid for. After 3 days of them receiving the wrong product back they decided to issue me a refund instead of sending me what I paid for. Honestly a terrible experience and waste of time and money
Reply from FragranceNet2026-08-06
We sincerely apologize for the difficulty you have experienced with your recent order and for any inconvenience caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. A refund was issued, as the item was unfortunately out of stock. Your feedback has been forwarded to the appropriate department to help improve our fulfillment process on future orders. We appreciate your patience and understanding.
Thank you,
Customer Service
The fragrance was perfect and the delivery was fast and great.
Reply from FragranceNet2026-08-06
We're so pleased to hear that you found the fragrance perfect and that you had a great experience with our fast delivery! Thank you for your positive feedback.
Thank you,
Customer Service.
Great choices. They carry the brands that are hard for me to find locally. I love that they have discounts on some products! And shipping doesn't take long at all.
I’ve never had any issues with this store before, but this time I was very disappointed. The perfume I received smells almost entirely like alcohol, with little to none of the actual fragrance. I checked the batch code, and it shows that the bottle was produced recently, so I wasn’t expecting this kind of quality issue. I’ve always had good experiences shopping here, but this purchase was a major letdown. I hope the store looks into this and improves its quality control.
Reply from FragranceNet2026-08-06
We sincerely apologize that your fragrance did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us.
Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.
Thank you,
Customer Service
