Return denied for defective sunscreen despite clear UV camera proof
I submitted a return request for the NIVEA UV Super Water Gel EX (SPF50+ PA++++), which I suspected had a major quality/formulation issue. To verify, I tested the product under a 365nm UV camera. While my other sunscreens form a solid, uniform, pitch-black protective barrier under UV light, this specific bottle appeared incredibly blotchy, patchy, and uneven—even after generously applying multiple layers. Yami completely brushed off this legitimate safety and quality concern. They declined my refund request with a generic, canned message claiming that a blotchy appearance under a UV camera is just a "normal optical phenomenon caused by ingredients interacting with skin texture." This is incredibly misleading. A patchy film under UV light means an uneven distribution of active UV filters, which directly compromises sun protection. It is a massive quality control issue. Disappointed that Yami would rather copy-paste a scientifically inaccurate disclaimer to save $13.45 than protect their customers from defective, ineffective suncare products. Order #: 2026053128353 Return ID: R2026625V28353001