Grab‘s ETA’s are never accurate
Because of mobility issues, I’m a frequent user of grabs food delivery. They do a terrible job predicting the ETA. Most annoyingly, the ETA keeps changing as you prepare yourself to receive the delivery. For example, tonight I ordered food from a restaurant that is only 90 seconds away from my home. I got the notification that the food was on its way (out for delivery ) and would arrive by 7:15 PM. Just before 7:15 PM, I was notified that the food would arrive at 7:25 PM. At 7:24 PM I went to the drop off point And waited. And waited. And waited. Finally, well after the specified ETA, I got a notice that I’d have to wait 15 minutes more. Going back to the food drop off point, I received another notification that it would be five minutes more. Except for the fact that I am in a wheelchair, I could have walked to this restaurant in five minutes, yet it is taking approximately 45 minutes for it to arrive here by motorcycle. Unacceptable. This is a too frequent occurrence. Once the delivery is on the motorcycle, Grab should have a pretty good idea of how long it’s going to take, particularly when the Restaurant is 1 km away . What is the point of Pro providing an ETA when it is so rarely accurate?
