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Lena Thillet

美国

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2 条评价

Cotosen

I posted a review here last week

I posted a review here last week, and if you look below, the company responded asking me to contact them so the issue could be resolved. Unfortunately, nothing was rectified. I was sent the incorrect jacket. I provided proof of what I originally ordered, along with the price I paid. Despite this, they offered me only $34 in compensation for an item that cost me over $115. When I declined, they then instructed me to return the jacket at my own expense. I do not understand why I should be responsible for return shipping when the error was made entirely by the company. At this point, I am already out $115. I strongly advise others to think twice before purchasing from this company, as they do not stand behind their customer service or their mistakes.

2026-01-26
Cotosen

Ordered a dark brown coat

I ordered a dark brown coat and was sent a red one instead. This was clearly their mistake, yet they have given me nothing but the runaround when I asked for an exchange or a refund. To make matters worse, the coat is poorly made. The zipper does not work, and several zipper teeth are missing, making it unusable. This was a complete waste of money — $126 down the drain. Do not waste your time or your money with this company.

2026-01-16