What the heck did they do to their Omaha Steaks Burgers?
I've been an Omaha Steaks burger customer forever. Every few months, we've gotten a few dozen burgers and this has been going on for a decade. In August, I placed my normal order but when the burgers arrived, they looked different. They were gray and they tasted very different than they ever did before. For a decade, they were reddish with the same consistent taste. I thought I just got a bad batch so I called their wonderful AI (I mean that sincerely, it was an easy experience) and received a replacement order. It was the same gray look. We tried some burgers from the replacement batch but they were the same as the previous batch. They didn't taste bad in the sense that they were spoiled, they tasted bad in the sense that they were unappetizing bordering on inedible. Moreover, the amount of fat in the bottom of the pan was amazing - the Omaha Steaks burgers prior to this produced almost relatively little fat in the bottom of the pan. I called customer support and was assured that nothing had changed, but they had no explanation for the difference in look, fat content and taste. If it happened once, I could have gotten a bad batch. It happened twice. Trustpilot doesn't let me upload pics but the difference in how the product looks now vs. earlier in 2026 is night and day and I would have liked if Omaha Steaks cared enough to offer an explanation. They did refund the order but if my favorite burger company materially changed a product, I would think they would say something.