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Susan Shoemaker

美国

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1 条评价

Castlery

Poor Customer Service

I ordered a dining set, a bedroom set, and two swivel chairs from Castelry. Shipping got scheduled for the bedroom set. I took time off to be there and then day before it was canceled. Late Monday I ordered two swivel chairs. I accidentally selected wrong fabric and let them know on Wednesday morning. It is scheduled to be delivered in 3 weeks. They basically said too bad we would have to charge you 20% to make change. Awful customer service. I wouldn’t order from them. As an update, Castelry is working on canceling my order without charging the 20% and I appreciate that they are doing that.

2026-07-29