123Loadboard.com is a freight matching service providing shippers, carriers, owner-operators and brokers the most comprehensive online load and truck board. By applying the latest technologies, 123Loadboard delivers to members pertinent trucking tools to overcome challenges such as freight matching, credit, compliance issues and routing, while keeping costs affordable. For more information, visit http://www.123loadboard.com.
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Is 123Loadboard.com legit?
123Loadboard.com (123loadboard.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-11.
Emailed the company to cancel my subscription cause the app didn't work for me. They responded and then still continued to charge my card 2 weeks later. When I emailed them to give me my money back they refused and said that it was my fault and they didn't have to cause they never violated our agreement!?
They charged me over 60$ and then told me to go screw myself stay far away from these scam artists! Do not give them your payment information!
Reply from 123Loadboard.com2024-01-04
Brody, we located your account and confirm that your cancellation request sent through our website was received and processed the same day. Should you have any questions, please reach out to us at 877-875-5301.
123 is a good Load Board. What makes it great is the customer service. Their attention to carriers and truly understanding their needs is exceptional. I would definitely recommend giving it a try.
Reply from 123Loadboard.com2024-01-04
Thanks for your support. We will keep working to provide a great user experience. You can follow us on Facebook and Twitter/X to get the latest information.
To make a Long story short, I signed up with several different companies looking for short term (or short notice) transportation jobs. Something that I believe is called "hot shots" in this industry. Having just a small amount of experience; )I deliver newspapers, pizza, and I drive "off and on" for a local cab company,) I thought I knew enough about the general lingo or jargon to get what I was looking for. Long story short; I still don't know everything but I am far much more aware of what I don't know now compared to what I thought I knew then! I dealt with an individual by the name of "Adelina Proveja", (and I hope I spelled the name correctly!), and she could have not been more perfect in her position. She went above and beyond with an incredible amount of patience, trying to explain to a potential driver, (myself), the INS and OUTS and the intricacies of the business that she worked for. Ultimately, even though I could not at this time offer her anything as far as usefulness or employability, and despite the fact that we spoke for almost half an hour on the phone, she very patiently, generously, and thoughtfully answered ALL my questions! In this day and age we've come to expect a lot from people who work in the "service" industry, and, the individual I spoke to, went above and beyond! She was very helpful, knowledgeable, and most importantly patient! If I had to make a very general comparison, I would combine her knowledge with that of a teacher, and her patience with that of a nun! Her official title, in the capacity of which she works at her job, is, "Customer Success Manager"... and that title could not be any more perfect for her! If she stays with her company just a few more years, I am positive we will see it among the top Fortune 500 companies of the world!
Reply from 123Loadboard.com2024-01-04
Paddy, such a detailed review. Thank you so much!!! We take pride in treating every customer with respect and glad we were able to help you out. Please recommend our load board, and don’t hesitate to shoot us a note if you have any questions.
Don't waste your time and money with this company!
I opened a free trial account with them, and on the same day, I requested the cancelation, as they didn't have ANY load 150 miles from my city.
I sent an email requesting the cancelation, and they replied offering one month free, which I never asked for and I don't want to; I REQUESTED THE CANCELATION!
10 days latter I sent another email checking if my request has been done, with no reply.
After 2 months, they were still charging me, and after 2 phone calls, they still insisted that it was my fault I didn't find the unsubscribe link hiding in the middle of the email.
Be far from this company, besides the minimum and terrible loads posted on their loadboard, they are trying to make any money they can holding memberships after the "free" trial.
Reply from 123Loadboard.com2024-01-04
Almir, something doesn't sound right. We verified your account and our records and confirm that we received your request to unsubscribe and immediately replied the same day. Please verify your inbox and should you have any issues, please call us at 877-875-5301.
great informative loadboard . great compliance . customer service is good and they are well informed about every thing happening right now in industry . high five from me.
Reply from 123Loadboard.com2024-01-04
Chris, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Aaliyah has been nothing short of amazing! From personal walkthroughs on how to navigate the website to keeping her word and following up to make sure that our questions are answered.
Reply from 123Loadboard.com2024-01-04
Thanks for rating us 5-stars. It's delightful to hear such positive words and it’s always a pleasure to serve our users.
Jeremy was absolutely amazing he literally walked me through getting setup. He is awesome!!
Reply from 123Loadboard.com2024-01-04
Thanks for your review Joseph! Please recommend our load board to your fellow truck drivers, and don’t hesitate to shoot us a note if you have any questions.
… The Customer Service Representative Aaliyah Chance
The Customer Service Representative Aaliyah Chance went above and beyond in helping me understand the most effective way to navigate the 123 LOADBOARD. She is very patient, efficient and knowledgeable.
This interaction was well beyond my expectations. Keep up the good work!
Reply from 123Loadboard.com2023-10-30
Clement, it's delightful to hear such positive words and it’s always a pleasure to serve our users.
After we cancelled this subscription they charged us. We requested a refund and they have openly admitted they DO NOT do refunds on THEIR MISTAKES. Absolutely the worse loadboard. Stick to DAT, this is a joke.
Reply from 123Loadboard.com2023-10-30
Hi Kayla, something does not seem right. We verified our records and see that our customer success team spoke to you on Sep. 5, 2023 and explained the process to unsubscribe. Our process to unsubscribe is available on our self-serve website available 24/7 (https://help.123loadboard.com/hc/en-us/articles/360037257173-How-can-I-manage-my-subscription-purchased-through-your-website-or-sales-team-). Feel free to call us at 877-875-5301 (8am-6pm M-F EST).
New owner ops or renewed authority stay away from 123 load board. Most brokers will not give you loads unless you are at least 6months active. It’s not easy to cancel subscribtion. You can’t just called you will get voicemail. You can’t cancel in the app. You have to write an email in which you will get a response that someone will call you. When you finally get the call that person will then have to send you an email to a link. After going through the link your request would be submitted awaiting approval. Imagine that.
Reply from 123Loadboard.com2023-10-30
Something does not seem right. Our process to unsubscribe is available on our self-serve website 24/7 (https://help.123loadboard.com/hc/en-us/articles/360037257173-How-can-I-manage-my-subscription-purchased-through-your-website-or-sales-team-). Feel free to call us at 877-875-5301 (8am-6pm M-F EST).
New to 123Loadboard I didn’t know many things until I talked to Adelina she was awesome, very professional, knowledgeable, great customer service. Thanks to her now I know how to work around the app. A++++
Reply from 123Loadboard.com2023-10-30
Thanks for your awesome review and support. We will keep working to provide a great user experience. Remember that you can follow us on Facebook and Twitter to get the latest information.
