Christopher Kimball's Milk Street (177milkstreet.com) has a 3.1 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
M
Mainer · 1 review · Experienced 2026-02-05 ·
★★★★★
Let’s put it this way
Let’s put it this way: Not one of their customer service replies to my problem with failed delivery included the employee’s name. That should tell you all you need to know. They won’t stand behind their response with a real employee’s name. Ironically, they want my real identity for this review. Fine. Yes, the products seem good. But they have major supply chain problems and cannot deliver some/most? of their products within months of when they were ordered. Yes. I said months. The product I ordered mid December of last year are not expected to arrive here until March!
So, buyer beware.
C
C. Plyler · 2 reviews · Experienced 2026-01-29 ·
★★★★★
Milkstreet has slow delivery!
Milkstreet has a great catalogue of products but follow through with delivery us slow. Having g purchased from the on multiple occasions, I have learned that they are extremely slow in their shipping department. When ordering, packaging and delivery can take upwards of 3 weeks or more.
If you pre-order something, just expect the product to be way past the expected shipping/delivery date.
I sent an email to their customer service recently for the kitchen shears which was to be delivered in December 2025. Their response was that they were sorry for the delay and that they were in the process of shipping currently.
L
Lynn · 2 reviews · Experienced 2026-01-20 ·
★★★★★
Don't expect your order to come anytime soon
I pre-ordered the kitchen schears a few months ago. They were to ship "by" January. It's January 20th and no shears. Inquired about status and received a vague obfuscating reply that the shipping was actually supposed to happen "in" January. I'm reading other reviews and see this is happens a lot. Can't tell you what the product is like but this is really poor service.
C
Cate OD · 5 reviews · Experienced 2025-12-13 ·
★★★★★
Your order is a pre-order
Here’s some high level points: the items are not bad or misleading. The quality is accurate.
What isn’t as transparent is what they advertise v. what they actually have in-stock.
If it’s in-stock, you’ll receive the item in a prompt/reasonable timeframe.
If it happens to not be in-stock, getting it is a black box timeline where you will receive 0 communication about status or progress. This is where I fault Milk Street. They try to drive demand for their products through aggressive, constant advertising (again, not bad products!) but then aren’t so honest about whether they have those products on-hand, or are counting on your order to function as a “pre-order” that informs them how much more to get from their supplier.
In other words, they’re gambling with your money and time v. taking the risk on right sizing their inventory.
If they were more honest about this up-front, they’d probably piss far fewer people off.
I have received one news letter per year, on april 29 I placed an order for a cutting board, which I finally received in November and I’m still waiting for the Dutch oven. The recipe books have not been very exciting, despite the hype. I do love the olive oil offerings
B
Barbara · 3 reviews · Verified · Experienced 2025-10-25 ·
★★★★★
Make sure they actually have what's advertized
I ordered it in July and didn't receive the cutting boards until late October. In September you were advertising them for sale, so I called to find out where mine were. I was told they hadn't arrived yet. That just added to my frustration. If your going to offer items you don't have on hand, I think you should include the delayed delivery time in the ad.
The process is not user friendly. To reach someone requires multiple inquiries. When a response finally arrives, outcomes are usually good. I am still trying to place order. Tried another email, did get a response that it might take a few days.
Reply from Christopher Kimball's Milk Street2025-10-21
Thanks for your feedback! The best way to contact the store is [email protected]. While we have a very small team we will respond and resolve your issue asap!
