ONELASER (1laser.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 86% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
I have the Onelaser XRF and this machine works great. I have used other lasers, even with more power. With the Onelaser XRF I am able to cut the equivalent of a 60 watt. Also the speed is amazing. On my other laser, engraving at 600 mm per second, took much longer than my XRF. I would highly recommend this laser
Thank you so much! Happy to hear you’re getting great speed and performance from your XRF.
Everything worked, I had a few problems that were mine. Camera setup was difficult and you (setup directions) never mentioned the camera ready file in you thumb drive. Needs better manual.
Thank you for the feedback! We appreciate your input and are working on improving our setup guides and documentation.
Love my new OneLaser, so does my family as they receive the final products.
Thank you! We’re so happy to hear you and your family are enjoying the results.
Well…. I had great hopes for this experience. There are lots of little annoying glitches with my XRF. For most it works fine and suddenly it just acts up. Some communication issues are between my laptop and the laser. It doesn’t happen with my Omtech so I see this is a One Laser issue. Secondly, people at 1Laser take FOREVER to resolve any issues. Example: my laser got delivered before thanksgiving. During transit the debris pan was damaged and I opened a ticket. I submitted the pictures and all necessary information. Well… I have not heard a single work from them yet and no new debris pan either. It seems that customer services just takes their time answering emails or inquiries. I also just received an incredibly delayed reply to a customer service question while I was waiting for my laser to be delivered. I just got a reply to that message literally FIVE weeks after I sent the original email. To summarize: the XRF is great for detail cutting. Awesome machine as long as it doesn’t have a stroke and starts misfiring (not an everyday annoyance but it does happen periodically) In terms of “customer services”… it is a huge disappointment because they barely reply or claim they just got the message WEEKS later, hence the 3-start review. I truly wanted to give this company a 5-star review but the sporadic communication and lack of customer service doesn’t allow it. Hopefully they get their act together because they show a lot of potential.
Great service for all the times
Thanks for the great feedback!
Worried about customer service, been 3 months and still no remedy for my lift issue. I am having to manually change mirror from glass to rf on hydra because lift keeps failing. Investing this much ahould come with better support. If anything else goes wrong that prevents me from using it, I fear business will be gone while waiting on support.
Hi Larry, Thank you for telling us about this. We're very sorry for the trouble and time this has caused. We don't want our customers to have this kind of experience, especially since your business depends on the machine. Our support team will get in touch with you directly to help you with the lift problem and work toward a quick and proper resolution. Thank you for being patient and giving us the chance to fix this. Best regards, OneLaser Support Team
The product is well thought out and built. Customer service is sadly lacking. My initial order of the XRF had very little communication. Since it was a pre-order there were very long stretches of nothing from the company. There was no notice from the company when the unit actually shipped. The only notification was from the delivery driver saying "I'll be there in 15 minutes". It was a good thing I was actually in town. Pretty poor. I also ordered the air assist on a presale basis. After 6 months, I got a shipping notice. But, using the tracking number showed that while they created a label they didn't actually ship one to me. When I contacted them about they kind of shrugged and said "sold out, we'll ship you one from the next batch." No info about when to expect it. I still don't have it. I honestly can not recommend the company to someone thinking about getting a laser. In retrospect, I probably should have bought a Thunder Laser.
Hi Phil, We appreciate your honest feedback and are very sorry for what you went through. We don't want any customer to have to deal with this kind of service. Our team will get in touch with you directly to help, explain the situation, and work to fix the problems as quickly as possible. Thank you for letting us know about this and giving us a chance to fix it. Best regards, OneLaser Support Team
My machine is great. There is a definite learning curve but it can be overcome with patience and asking the community.
Thank you for sharing! We’re always here if you need help.
***Buyer's Beware*** While researching RF laser options, I came across 1laser and visited their website to learn more. I was empress to say the least. I started noticing ads popping up on a couple different applications I use. The One laser ad depicted the One laser XRF 38watt metal tube laser for $3,976.00. A significant discount of almost $1,200. It also pictured the XRF with the base with was typically an additional accessory. It seemed like a deal too good to be true, so I looked at the fine print. All it said was "discount code required for exclusive pricing" I was like wow! Let's do it and clicked on it and was taken to the company's website. Well, there was no special and no discount code. So, I messaged the company. A sales rep reached out the next business day and was very nice and pleasant to talk to. Turns out the ad ran longer than it was supposed to. However, it was a legit ad, but it just ran too long. I asked and gave them 2 opportunities to make it right and honor the advertised price. They declined both times! I requested a sales manager call me and that request was never responded to. I do believe that this ad goes against their state consumer protection statutes. I unfortunately felt the seriousness of the false advertised pricing and the bait and switch tactics warranted action. So, I felt it was necessary to report everything to the California Attorney General. If something changes! I will update this post. 12/8/25 update I was contacted by the sales representative who was helping me. He told me the owner had changed his mind and that he would honor the advertised price. He showed concern over this review and if I would change/update it. I took the time to send a lengthy email completely explaining my concerns and position. I even expressed a worry of retaliation if we were able to reach a resolution. When I received the quote the pricing was still $485.03 more advertised price and depicted unit (ad shown w/base). The quote also contained a special note stating "Special Discount Applied — Item Sold As Is" which would completely deny me any of the standard warranties and/or support. Seems like retaliation to me! Update 12/29/25 In response to 1Lasers response on 12/29/25 No one has reached out since my last update. The attempt to resolve the issue then did not honor the advertised price (as verbally said), and attempted to screw me over with "As Is" special notes. Resulting to nothing less than a slap in the face. 1Laser has also failed to respond to any attempts from the BBB for resolution. As of now...The deceptive business practices have been reported to the BBB, the California Attorney General's office, and the Federal Trade Commission. I have also reached out to the laser community and creators to spread the word on 1Laser's deceptive business practices. I am currently looking into contacting a leading Consumer Protection Attorney and Investigative News Agencies who may be interested in shining the spotlight to deceptive business practices. 1Laser has done absolutely nothing to make this right. They have only made things worse through ignoring complaints (BBB), continued refusal to honor their advertised pricing, retaliation ("As Is" stipulation), and proving to me that I cannot trust them in any way! Deceptive business practices like this should never be tolerated... So I will continue to educate and protect the laser community by any means available to me.
Hi Nicholas! Thank you for the update. We’re glad to share that our team has already contacted you and worked with you to resolve the issue. We appreciate you giving us the opportunity to clarify and make things right, and we truly value your feedback as it helps us improve moving forward. Best regards, OneLaser Support Team
The customer service was remarkable and the ability to talk to someone before purchase was amazing!
Thank you so much for the kind words! We’re always here if you need anything.
Customer service responded quickly and appropriately to resolve my issue.
I have been trying to get tech support to find a fix for my XT machine, it will only cut 3mm plywood at 10 speed and 100% power and not consistently. I have a ticket that's been ongoing for close to two weeks.
Hi Carl, We’re truly sorry for the delay and the frustration this has caused. Thank you for your patience while our team works to resolve your XT machine issue. I’ve escalated your ticket, and our technical support team will contact you as soon as possible to assist with a fix. We appreciate your understanding and will make sure this gets the attention it deserves. Best regards, OneLaser Support Team
Machine works great and was easy to set up. But since the conveyor that I bought with it was nowhere near ready for distribution when they sold it to me, it delayed my order by months. When I asked if I could just have my $4.5k laser now, they wanted to add $300+ shipping. After many calls and emails with a sassy representative, I eventually got my equipment and did not pay extra shipping. All ended well, but the delay tied up a lot of funds and cost me a lot of jobs over the summer.
Hi Nex, Thank you for sharing your experience with us and we’re truly sorry for the delay and inconvenience you went through with your order. We understand how frustrating it must have been to have your business impacted by the wait and communication issues. We’re glad to hear that your machine is working great and that setup went smoothly. Our team has taken your feedback seriously and is already working on improving coordination between product releases and shipping logistics to prevent similar delays in the future. We really appreciate your patience and understanding. Best regards, OneLaser Support Team
Bought my Hydra9 when on pre-order and have loved it, for the most part. As a newbie yo the market, the machine has been pretty straight forward and reliable, only user errors on my part. Support has been helpful in overcoming some of the "user errors" also. Been a reliable machine that is more than capable of handling anything that I throw at it. Would highly recommend 1Laser for a first or 10th laser.
The machine is absolutely amazing, I feel like it is very practical for laser engraving and cutting. It would be nice to have a few more how-to tutorials, with Lightburn and the Hydra 9. There is little information out on how the two co-exist, and it would be very helpful to have more information for future endeavors.
Thank you for the great feedback!
I own an XRF laser and run an electronics manufacturing company. I've encountered a few issues with the XRF product and its documentation. The working area measures 600 x 300 mm (23.6" x 11.8"), which works fine if you live in China but leaves a lot to be desired in the USA, where 12" is the standard dimension for acrylic material. If you load a 12" x 12" sheet and align it with the upper left of the work area, the rest of your material will be out of focus because it will ride up on the sheet metal flange that runs around the work area. This could easily be fixed by OneLaser by widening the flange opening to 12", but apparently this was overlooked during product development. The work area is removable, and my laser arrived with it not properly seated due to a clearance issue between some alignment pegs. As a result, I wasted a lot of material trying to figure out why my focus was fine in the upper left but way off on the rest of the sheet. Just by chance, I put some weight on the work area, which overcame the friction interference, and it popped down into place. DOH! X-Axis Buffer Error: There is no troubleshooting section in the XRF manual or on the OneLaser website. Searching for terms like "ERROR," "X-Axis Buffer," "trouble," or "Troubleshooting" yields nothing related to understanding the errors that can appear on the operator display or how to fix them. I started using the laser on a Saturday and wasted the whole weekend trying to overcome X-axis buffer errors. The solution was to forget OneLaser and use Grok to solve the problem. Grok explained the limitations of the laser controller and advised me to slow down the laser speed or create a bunch of wasted material buffer around what I was trying to engrave. I'm happy to be engraving again, but wasting material was not the kind of solution I was looking for.
During my 1 on 1 with OneLaser's Sean, I was able to ask technical questions and receive detailed and fast responses that accurately helped me diagnose and setup components on my laser. Sean didn't hesitate with any question and was an extremely enjoyable communicator. We were able to go over other setups with software to get maximum potential from the laser and my setup and I look forward to running my next job on it.
Thank you for sharing this wonderful feedback! Feel free to reach out anytime.
Machine doesn't engrave the advertised bed size, it will only cut it 12x24". On a 24" bed you can only engrave around 19 inches before getting buffer errors. Camera cuts out and you have to restart Lightburn all the time. Print and cut is terrible. It can't accurately print and cut at all. You have to reauto-focus EVERY TIME you run the laser. They release a firmware update to fix this and you can't even update it following their instructions. Autofocus limit switch is broken now. They sent the machines out programmed at 1g acceleration instead of 3g so the machine ran so slow for 8 months until someone noticed and fixed it. Been waiting on parts for a month now and nothing has been shipped. The sale guy Sakura is so painful to deal with. Just all around a disappointing company. The only bright side is the laser does engrave well and has been putting in work for many months now.
Hi Apex, We’re truly sorry to hear about your experience and the issues you’ve been facing with your machine. This is definitely not the level of support or performance we want our customers to have. Our support team will be reaching out to you directly to assist with these problems and make sure everything gets resolved as quickly as possible. We really appreciate your patience and the fact that you’ve continued using the machine despite the challenges. Thank you for sharing your honest feedback, we’ll make sure it’s reviewed by our team to improve your experience moving forward. — The OneLaser Team
Everyone that I have talked with has been very helpful and knowledgeable. The machine is well built and has the capability of opening up other material resources to use. I am excited for One Laser and what the future holds for them.
Thank you so much for the kind words!
Answered all my questions and sent additional information that is useful.
Thank you for the great feedback!
60 reviews matching