Customer Service
Customer Service. After sales support. Truly standing by the product.
Reply from ONELASER2025-12-29
Thank you so much for the kind words!
About ONELASER
Data updated- Website
- 1laser.com
- Category
- Construction & Manufacturing
- Location
- United States · Lake Forest
- Status
- Unclaimed
- Last 12 months
- 51 reviews
- Replies to negative
- 86% (6/7)
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Is ONELASER legit?
ONELASER (1laser.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 86% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very helpful
I really appreciate the live personal service. I was able to meet with a real human to set up my machine. Lots of helpful tips and tricks to get things going.
Reply from ONELASER2025-12-29
Thank you for the great feedback!
An awesome product
An awesome product. Even better US based with US support and right here in SoCal near me
Reply from ONELASER2025-12-29
Thank you for sharing your feedback!
OneLaser is a Game Changer for Cre
My experience with OneLaser has been absolutely incredible! The quality of their machines is top-notch – precise, powerful, and user-friendly, making every project smooth and professional. What really stands out is their amazing customer support. Any questions I had were answered quickly and with so much patience and care. As a small business owner, having a reliable machine is everything, and OneLaser has exceeded my expectations. I’ve been able to create stunning, detailed engravings that my customers love. The machine feels built to last, and I truly appreciate how much thought has gone into its design and performance. I highly recommend OneLaser to anyone serious about crafting or business – it’s one of the best investments I’ve ever made!
Reply from ONELASER2025-12-29
Thank you so much for the kind words!
OneLaser Hydra 9 - Excellent tech support and great machine!
We purchased a Hydra 9. The delivery was easy. The driver put it right where we wanted it to go. The laser itself was packaged very well and was received with no damage. Setup was incredibly easy as all the cables etc. are well marked. I did have problems getting the glass tube working correctly. (The RF was fine). I scheduled a one hour tech support call with Sean. It ended up being 1 1/2 hours long but he never gave up getting it running correctly. After trying a few different things we opted to do a factory reset which fixed my issues! And now we are up and running again. I LOVE the way this cuts and engraves. So much easier than our old laser. Thanks Sean (and the other gentlemen who popped on the call as needed) for getting us up and running again! A good machine is important. Excellent customer service/tech support is even more important. I definitely received that today. I look forward to many projects completed on our new machine.
Reply from ONELASER2025-12-29
Thank you for the detailed and thoughtful feedback!
The XRF might be the best desktop C02…
The XRF might be the best desktop C02 laser ever! I bought this machine to run leather patches for my business. My bigger laser is slow and can't do the detail I wanted. This laser has been about 2-3 times faster than my other laser and the detail is incredible from the RF tube! I was able to get a training meeting to go over some basics and feel confident to run the machine! If you're looking for a desktop laser to cut thin wood, leather, or acrylic this is the one!
Reply from ONELASER2025-12-29
Thank you for the awesome feedback! Glad the training helped you feel confident and wishing you lots of success with your projects!
Sean answered all of my questions
Sean answered all of my questions and even gave me some tips I wasn’t thinking of.
Reply from ONELASER2025-12-29
Thank you for your feedback!
The OneLaser team is second to none!
The OneLaser team is second to none. Sean was incredibly knowledgeable and professional, helping me out on a variety of issues from basic setup to more advanced issues. Made sure all settings were correct and helped me with everything from basic setup to more advanced issues.
Reply from ONELASER2025-12-29
We truly appreciate your feedback and are always here if you need anything.
OneLaser XRF is a Beast!
This was my first ever laser experience and while there were a couple slight hiccups along the way and a huge learning curve, the people at OneLaser have been great and the XRF is a beast.
Reply from ONELASER2025-12-29
Thank you for sharing your experience!
Sean is the best!
I had to adjust the mirrors and made a disaster of it by myself. I set up video call with Sean, and he got it aligned so fast and explained it to me to understand! I'm very happy with his customer service! Thank you!
Reply from ONELASER2025-12-29
We truly appreciate your kind words and are always here if you need help.
Sean was so knowledgable
Sean was so knowledgable! He has an amazing ability to explain technical details for the less than technical brain. I have loved my Hydra7 machine and highly recommend it. Build quality is amazing and knowing you have a technical team with people like Sean behind the scenes gives me comfort! Thanks OneLaser.
Reply from ONELASER2025-12-29
We truly appreciate the recommendation and your trust in OneLaser! Thank you!
Onelaser classes
Sean was great to work with. Very knowledgeable about the Onelaser brand. He answered all of my questions and helped me get my machine tuned in. Highly suggest taking this class with Sean!!
Reply from ONELASER2025-08-12
Thanks for the great feedback! We’re glad Sean could help you get your machine tuned perfectly!
Very knowledgeable and helpful getting…
Very knowledgeable and helpful getting my laser dialed in! GREAT customer service!
Reply from ONELASER2025-08-12
Thank you for your review! We’re glad we could help get your laser dialed in!
Great call with Sean
Sean went above and beyond to answer all of our questions. He was very patient and helpful.
Reply from ONELASER2025-08-12
Thank you! We’re glad Sean could be so patient and helpful in answering all your questions!
Helpful engineer who knew the product…
Helpful engineer who knew the product well.
Reply from ONELASER2025-08-12
Thank you for your feedback!
Sean was great in his explanation of my…XRF
Sean was great in his explanation of my many questions and he made the understanding easy. Outstanding from all aspects.
Reply from ONELASER2025-08-12
Thanks for the great feedback!
Great customer support
Great customer support. You can reach a real person. Laser is very good.
Reply from ONELASER2025-08-12
Thank you for your feedback!
Great experience
Great experience ! Very knowledgable/Helpful!
Reply from ONELASER2025-07-25
Hi Dave, Thanks so much for the kind words! We're glad you had a great experience and found our team helpful. We're always here if you need us! OneLaser Team
A little disappointed
I recently inquired about purchasing a OneLaser XRF with the sales team (Murphy) who was very helpful but never sent me an invoice regarding the system I was considering. He followed up in an email and asked if I received the proposal. I wrote back immediately and never heard back from anyone. Several days after not hearing back from anyone I decided to call and leave messages with sales, customer service and tech support. All with messages to leave an email. 4 days later I got a call back from Kris (tech support) who could not help me but told me he would "bug some people" who would get back with me. Not the professional feel I was looking for when investing on something so expensive but I did give a second star!
Reply from ONELASER2025-07-25
Hi Michael, We’re truly sorry to hear about your experience and appreciate you sharing this feedback. It’s clear we fell short in our communication, and that’s not the level of service we aim to provide, especially for something as important as investing in a machine like the XRF. A team member will reach out to you immediately to ensure you receive everything you need. We value your time and interest in OneLaser, and we’d like the opportunity to make things right. Thank you again! – OneLaser Team
Since ordering they’ve been great about…
Since ordering they’ve been great about answering questions and having answers to my questions. Sean Sullivan in the technical support group was also very helpful.
Reply from ONELASER2025-07-25
Hi Kellen, Thank you for the great review! We’re glad our team, especially Sean, could support you. We’re always here if you need anything! – OneLaser Team