1stoplighting (1stoplighting.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 90% of negative reviews; 66 of them were added in the last 12 months. Last updated 2026-08-10.
Gerard Did Great taking care of my return made the process very easy! I really wish I didn't have to return the items, but the delivery process just took too long for me to get them. That would be my only suggestion. Faster delivery time.
Lousy disreputable company. False advertising about free returns. No way to get a live person on the phone. They charge a 10% return fee and when I asked about that (in my case, nearly $50) they ended the chat and blocked me from chatting
We’re sorry to hear about your experience. For transparency, our return policy is listed both on our website and on each product page. As for the chat, we don’t block customers from reaching out. If the session ended unexpectedly, it may have been due to a technical issue. We did reach out to request an order number or contact info to look into the situation further but didn’t receive a response. If you still need assistance, you’re welcome to file a ticket at www.orderhelpdesk.com, and our team will be glad to help.
Gerald!!!!! He was knowledgeable, polite, professional and a pleasure to work with.
I saw a wall sconce that I was interested in and clicked the button for them to inform me if it went on sale. The next day I received an email saying that the item was 10%. I purchased two and the invoice showed the sales price and total. Then it gave me a new total, without any explanation and charged me 10% more. I'm in a no sales tax state and there are supposedly no shipping charges. I spent 30 minutes speaking to a chat bot, who kept requesting a screenshot of my "shopping basket" showing the sales price. I no longer had access to the "shopping basket" but I provided her a link to the email they sent me showing the sales price and a link showing the invoice. She said she couldn't help without a screenshot, which sadly I couldn't figure out how to do (on my computer). I eventually said to cancel my order because I was so exasperated.
Thank you for your message, and we’re truly sorry to miss the opportunity to work with you on this order. We completely understand and hope to have the chance to assist you in the future. If you’d like to place another order down the line, our sales team would love to work with you to ensure you receive the best possible pricing. You can reach them directly via live chat or by phone, and a dedicated sales agent will be happy to assist every step of the way. Thanks again for considering us - we hope to connect with you soon!
Gerald was so helpful and friendly, and he made my experience very easy. I was needed a replacement for my order that had a factory defect and there were no issues with him getting the replacement fixture out asap since he contacted the correct department. I am getting it in less than I ever imagined!
The product shipped fast and was as expected. Customer service is terrible. You cannot speak to anyone. You can only communicate via chat. Know and understand that even exchanging a product after 30 days for one that is more expensive is not allowed. Not even 1 day outside of 30 and they are not flexible at all.
Hi Terri, After reviewing your order, I can confirm that Ann reached out to assist you directly. While our standard return policy is 30 days, we're always happy to work with our customers to find a satisfactory resolution. I’m glad we were able to do that in your case! If you need anything else, please don’t hesitate to reach out. Our chat agents are available Monday through Friday from 6 AM to 3 PM PST, and our 24/7 helpdesk is always open at www.orderhelpdesk.com.
After going through a couple routes and a phone call to the Kichler Company, I finally got Gerard on a chat at 1stoplighting. He was very helpful and solved the issue within an hour. Thank you Gerard!
I made a mistake in an order I placed a few hours ago and can't speak to a human to fix it. On hold in their portal chat for 30 Min and then dropped. Zero Customer service.
We're so sorry to hear about your experience and truly apologize for the frustration. We understand how important it is to correct an order quickly, and we're sorry you weren’t able to reach someone right away. Please note that our chat hours are Monday through Friday from 6 AM to 3 PM PST, and orders begin processing immediately after they're placed. This can make changes difficult once the order is submitted. It’s also possible there was a glitch that caused your chat to drop - if - so, we sincerely apologize for that inconvenience. To help make things right, we’ve already sent free return labels, and once we receive the return, a full refund will be issued. Please don’t hesitate to reach out if you need anything else - we’re here to help.
The customer service is excellent! Had a small issue with a light, not a big deal but still needed help getting it fixed. Jhonjon responded right away, and follow ups were also fast. Everything got straightened out quickly, efficiently and courteously. While the lights I bought are nice, the customer service is truly what made up my mind to use 1stoplighting for my remodels.
I have nothing but good things to say about 1stoplighting. I found the website easy to negotiate and my order was handled very quickly. I’d also like to do a shout out to Gerard in Customer Service. He handled my questions both professionally and very efficiently. I highly recommend 1stoplighting.
Princess listened well and was able to assist in my return.
Telephone number goes to an AI system that tells you to fill out a form on their website. The chat listed on their website has no way to initiate it and responding to the email receipt's customer service email returns an undeliverable message.
Hi there Alan! Thanks for reaching out. Our online chat is available 6-3pm PST Monday through Friday. We don't have a direct email address, instead we have a ticketing system to ensure they are worked promptly. If you need anything, please feel free to file a ticket at www.orderhelpdesk.com.
I ordered a vanity light for my master bath and it arrived missing the screws to hold glass globes in place. I was unable to speak with a human, so notified customer service online. I received a case number and message informing me replacement will be shipped when available. I have not received a tracking number, and received a message informing me my case is closed. Still waiting for replacement light.
Hi there! Thanks for reaching out - your replacement is currently processing and is scheduled to ship within the next 48 hours. Once the item ships, you'll receive a tracking number via email. If you need anything, or have any questions, feel free to reply to the case thread! The case stays open for 21 days to allow follow-up replies. I hope this helps! Please let us know if you need anything else.
This was the first time I've ordered from 1StopLighting and I am very pleased with their service and fast shipping. The fan that I bought ended up being defective, but they were super helpful in taking care of the problem in a very fast and efficient manner. It's nice to see a company with good customer service
I recently called into Canada Lighting Experts and connected with Princess. She was able to resolve my issue within minutes, and left me fully satisfied. It was a very good customer experience, and one that reflects upon the entire company.
Purchasing was easy. Order shipped quickly. Princess provided an added bit of care when needed. I thoroughly enjoyed my experience with this vendor!
I chatted with Gerard on an order that I placed. It's backorder and quickly he was able to give me an update and expected ship date. He was awesome. So kind, friendly and extremely willing to help!!! Sometimes chats aren't always the best customer service but Gerard was great!!! Absolutely fantastic customer service!!
Wow!! I ordered some beautiful Uttermost side tables from here. They arrived in 2 days—I couldn’t believe it. Customer service was excellent too. Thanks Jay-Pee for your help! Anna
This is a shout-out to Jay-Pee. He helped us get a sale price when we purchased the item before the sale began. The service was fantastic!! Response time was quick and super-efficient. I started this conversation/request yesterday and credit has already been sent. Will definitely do business with this company in the future.
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