Home to the most innovative products at the hottest prices. We have curated a collection of the most popular and trending products in the market from around the world so that you can shop all your favorite items in one place.
Is 5econds legit?
5econds (5econds.com) has a 2.8 out of 5 rating on OK.one, based on 470 user reviews collected here. It is listed under Home & Garden and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 42% give 1 star; The business has replied to 54% of negative reviews. Last updated 2026-10-24.
This company is a total scam! Buyers beware!!! You will NEVER get your product and they provide you with a fake tracking number! They always respond to your complaint but you never get your product. The emails to respond to my complaint are automatically generated and all say the same thing. Trust me you NEVER want to buy from this company!
Reply from 5econds2020-07-21
Hi Cheryl Brown,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I just got the item and two minutes later it’s falling apart the quality is bad don’t get it
Reply from 5econds2020-07-16
Hi Blake Karalash,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
It’s been over a month and still have not received my purchase. Got an email stating that I should receive it within 2 weeks but did not. I tried to track my purchase and couldn’t. At this point I would just like my money back!!
Reply from 5econds2020-07-16
Hi Betty Durrance,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Been 8 months and still haven't received order everything on here is way over priced then they make it half off to make it seem like it's good discount when you search somewhere else you find a better product cheaper than their discounted product contacted support and no response
Reply from 5econds2020-07-18
Hi Duetinstien Bourne,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Absolutely horrible , bad communication, bad bad team , sending different, cheaper version of what's advertised for half the price paid , promising refund and then pretend it's not there , and 4+ months for delivery .
Sending emails for over three weeks without a single reply now , they will post a generic reply here saying (please contact us) which they never respond to.
My order # is 115067 , I know you will not check my emails or contact me , and post the same stupid response you post for everyone else.
I'm waiting and WILL update here on what happens
Reply from 5econds2020-07-18
Hi Omar Tayfour,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Here I am again about that useless hair trimmer I ordered and waited and waited and waited for and went through all kinds of hassle with Paypal and my bank but finally got the product and straightened things out with the others. I usually don’t take the time to comment on products but felt like I just had to about the all in one trimmer. The instructions were inadequate at best and the packaging broken but after going online and finding it at half your price, it had a video of a guy trying to use it and then giving up. I have done the same. Obviously you don’t check out the stuff you ask customers to buy and I’ll bet you have gotten most of these things back. I would return it myself except for the hassle. Anyway, I have learned my lesson and will never order anything from you again. I do quite a bit of online buying but it is mostly from Amazon. Even they have the same item for $13 less than you and it gets here in a day or 2. My wife was really disappointed since this was a father’s day gift that she sent the link to me for ordering. Normally I would have done my homework but did not in this case. There should be a “ripping” sound when your site comes up. I have read other reviews about you now and your reply is always the "canned" one with the poor grammar. You might be in Singapore but most likely in China. I am going to suggest to Paypal that they not accept orders involving your so called company. It is sad that you can't be honest with people who put their faith in you to deliver. You will eventually pay the price.
Reply from 5econds2020-07-21
Hi Jim Schuchert,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
All good. Emails of enquiries on delivery delays answered promptly.goods ordered were exactly as shown and described on the websife.
Reply from 5econds2020-07-16
Hi G La Ragy ,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
first order had issues, customer support was EXCELLENT
first order had issues, once I reached out to support my item was received within 3 business days, EXCELLENT customer support and very happy with the product I received
Reply from 5econds2020-07-14
Hi Samuel Smeltzer,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
Do not buy from them. They sell items easily found on sites like Aliexpress and similar and mark up the price. Their customer service is horrendous and it took me 15 days to get a refund. They lie to the customer. They said that they initiated the refund, however after taking through my credit card company, they notified me that 5econds never initiated any refund. They opened a case for me and I won it since this trash company couldn't defend themselves.
Reply from 5econds2020-07-16
Hi Jackson,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
It took 3 months for me to get my order and when it came the box was opened and all damaged. It had no instructions, no invoice in the box. I am not happy with the way this product was delivered to me.. I will never order from this company again. I think it is disheartening when we the people order on line and then receive junk from China.
Reply from 5econds2020-07-16
Hi Geneva Coleman,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
NEVER RECEIVED ITEM-1 Star is way too high of a rating
1 Star is way too high of a rating for this company. I placed an order on 5/9/2020 and still have yet to receive the item 7/14/2020. Opened a case with PayPal and they closed the case in 5econds favor because they attach a tracking number showing package was received which it was not. The tracking number they reported to PayPal was a tracking number I never received. The tracking number I received shows USPS is still awaiting the item. The tracking number I was given was removed from my USPS Informed Delivery app because it's too old.
STAY AWAY FROM THE COMPANY
Reply from 5econds2020-07-16
Hi DBT Weaver (DBTWEAVER),
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
This company is incredible, and certainly not in a good way!
I ordered a pair of Bluetooth ear phone receivers back in April. Here it is July 14th and nothing has arrived. I have written to customer service complaining (and asking them to cancel the order) at least 5 times; the same person sends me the same friendly form letter each time, saying the problem is Covid-19 based and the product has been shipped.
B.S.
I am being lied to; what legimate company management would allow this to happen?
I have asked customer service to send me the name of the president of the company or the name/email address of his/her manager. Yeah, right. . . Same form letter arrives, no other response.
How can these people stay in business?? How can anyone with any conscience work for them?
DO NOT BUY ANYTHING FROM THIS COMPANY! With any luck, they'll be out of business soon.
Reply from 5econds2020-07-16
Hi dave benner,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
On June 7, 2020, I ordered a 4 POINTS EYEBROW PEN from 5econds.com. I waited 5 weeks but they never sent it. I have since disputed this transaction with my credit card company so 5econds.com won't be able to steal my $27.00. Other customers have also written about their negative experiences with 5econds.com. I should have done my research about this company. I want to warn others so that this won't happen to them. Buyer beware 5econds.com
UPDATE:
Regarding reply from 5econds. I already sent your company an email and I stand by my prior statements. My bank credited the $27.00 that I paid for a product that your company never sent. I learned my lesson though and hopefully others will learn from this and the many other negative reviews about your company; never do business with 5econds.com.
Reply from 5econds2020-07-16
Hi Sapphire R,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Maureen Edgson,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc
Very useful product.No hoax marketing strategies. Satisfied.
Reply from 5econds2020-07-13
Hi Monali,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately. :-)
Have a nice day,
5econds Inc.
Ended up with extra cords since some took a lot longer to arrive than others. But was able to put them too good use and like them a lot
Reply from 5econds2020-07-13
Hi customer,
Thank you so much for the positive feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately. :-)
Have a nice day,
5econds Inc.
I really like this cable. Use of the cable to charge has been good. Would recommend to others. Good price for what you get.
Reply from 5econds2020-07-14
Hi Claudia McGuire,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
Hi Brian S,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Sandra mitchell,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I'm still waiting for my item after a month of buy them, the pandemic is not enough reason to not sended my order it jet my experience isn't happy and yours hasn't a customer service were to summit my complaint.
That it I want my item or my money back.
Byron.
I made the order on June 15th and
Look today July/21 it will be the 36th days that I bought the items and I still keeping waiting for it unfortunately I didn't get a receipt of the buyer because I was think the yours are trusted company that I not need to have to worry about for nothing,.
At this moment I only get the phone charger wires this mind to me say that yours got my order and somebody in your company don't do the job properly.
So now what is your telephone number to getting direct contact with your because like this is so slow and I really yours wasted my time, the items that I buy it not a essential product but I payed for it and I wanted them anyway.
My name is Byron Iturbo the amount that I paid was $203.94 with my visa credit card on June 15th so your have to double check your records and founded my order and let me know when exactly I gonna have the
opportunity to receive my products.
To keeping sending messages not telling me anything to me and I want to finished this transaction in between us.
So don't telling me that your still needs more information about it again if you sended me the telephone number it will be more easily to finished this and have a happy ending.
In God's we trust.
Byron.
Reply from 5econds2020-07-14
Hi Byron,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Daviesandcooper
5mc2
5RF
Lodge Brothers (Funerals) Ltd