A-Premium (a-premium.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 81% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the exceptional quality of the replacement parts, noting that everything fits vehicles perfectly and functions just like original manufacturer equipment. People also deeply appreciate the very reasonable prices and surprisingly fast shipping times that make maintaining cars completely simple and highly affordable.
Some reviewers were not happy with order fulfillment, mentioning occasional unexpected shipping delays that kept their cars out of commission for several days. A few other people also felt that incorrect replacement components were occasionally delivered, requiring extra effort to take mechanical things apart and properly resolve the underlying problem.
Auto-generated from all reviews of this business. For reference only.
I was given an expected date of 8/3 and when I did the live chat he says oh it will be there later today (8/3) then the answer changed to oh it’s just left CHino CA and I’m in Dallas Texas so another delay. Finally I get an update that says the carrier couldn’t get in my apts and mind you I have ordered parts from this company before with no issues. DO NOT CALL. The number provided just tells you to contact via email and someone will get back to you within 24 hours. So I repeatedly hit up live chat and finally they tell me to contact the carrier to do a redelivery. If I had known I would have to provide an access code I would have done that. Now after supplying the access code for my apts I have to wait an additional 3 days to get my product. I hate these crappy delivery services especially Yum as they are very incompetent. I have learned my lesson and will purchase from another company and never use this company again.
***UPDATE***
I am only giving 3 stars. Once I left a 1 star review I was contacted immediately. But I finally received my products. Please communicate more in detail with the customer and maybe change carriers
Reply from A-Premium2026-08-06
We sincerely apologize for the inconvenience and frustration caused by the delivery delay and communication experience. We understand how disappointing it can be when a shipment does not arrive as expected, especially for a returning customer. Our team will reach out to you through phone calls or email channels to further review this matter and provide assistance. Thank you for sharing your feedback and giving us the opportunity to address your concerns.
Thank you for your kind feedback! We’re delighted to hear that Chauncey provided you with excellent assistance. We truly appreciate you taking the time to recognize our team member, and we’ll be sure to share your feedback with him. We look forward to serving you again!
Thank you for your feedback! We’re glad to hear that you were satisfied with the quality and value of your purchase. We appreciate your support and look forward to serving you again in the future.
Parts were not a very good fit. They took flexing them to get fitment. Would recommend factory replacement.
Reply from A-Premium2026-08-06
We sincerely apologize for the inconvenience caused by the fitment issue. If there are differences between the part received and the original part, it may indicate that the part is not designed for your specific vehicle application or generation. Our team will reach out to you via email or phone to further assist you and help provide a proper solution.
Thank you for your kind feedback! We’re glad to hear that our team provided you with helpful and patient service. We truly appreciate your support and look forward to assisting you again in the future.
Ordered a sensor for a 2002 Jaguar. Delivery was fast and the part perfect.
Reply from A-Premium2026-08-06
Thank you for your feedback! We’re pleased to hear that your order arrived quickly and that the part matched your vehicle perfectly. We appreciate your support and look forward to assisting you again in the future.
Bought a starter from them price was reasonable quality was there and shipping was fast
Reply from A-Premium2026-08-06
Thank you for sharing your experience! We’re glad to hear that you were satisfied with the quality, value, and fast shipping of your starter. We appreciate your support and look forward to serving you again in the future.
The quick response to a problem with the shipping taking longer than stated. Even though it was not A-Premiums fault, they made every effort to make it right. I am well satisfied and will continue to buy from A-Premium. Excellent customer service.
Reply from A-Premium2026-08-06
Thank you for sharing your experience! We’re glad our team was able to assist and address your concerns regarding the shipment. We truly appreciate your understanding and support, and we look forward to serving you again in the future.
Thank you for your feedback! We’re glad to hear that the part fit perfectly and met your expectations. We appreciate your support and look forward to serving you again.
Thank you for your feedback! We’re glad to hear that you had a simple and efficient experience with our service. We appreciate your support and look forward to serving you again.
Order came sooner than expected, part matched and worked great!
Reply from A-Premium2026-08-06
Thank you for sharing your experience! We’re pleased to hear that your order arrived ahead of schedule and that the part matched your vehicle and worked well. We appreciate your support and look forward to helping you again in the future.
Thank you for your feedback! We’re glad to hear that you were satisfied with the quick delivery and great value of our parts. We appreciate your support and look forward to serving you again in the future.
U sent me the wrong part. I needed the front rotors. Not the back
U sent me the wrong part. I needed the front rotors not the back
Reply from A-Premium2026-08-06
We sincerely apologize for the inconvenience caused by receiving the incorrect part. Our team will reach out to you via phone or email to further assist you and provide a proper solution.
Once again I bought an A/C compressor kit. did nothave the Tool in it or the Glove. No big deal glove. At least the compressor worked Great !!! Take that the 2 orders prior was sent wrong parts. Extremly Upset when people look to buy from you, they expect it to be right. Not sure about recommending to anyone. Also sent me Timing and Water pump kit, and gave me the wrong pump so I had to take it all apart. Then ordered Radiator cooling fan you sent the wrong one and didn't have the right one in stock.
Reply from A-Premium2026-08-06
We sincerely apologize for the repeated issues you experienced with your orders. We understand your frustration and appreciate you sharing this feedback with us. Our team will reach out to you via phone or email to further review these concerns and assist you with a proper resolution.
Thank you for your kind feedback! We’re glad to hear you had a great experience with our service. We truly appreciate your support and look forward to serving you again in the future.
The parts fit exactly as described. The price was fantastic in comparison to the dealership. The parts were delivered in a timely manner.
Reply from A-Premium2026-08-06
Thank you for sharing your experience! We’re happy to hear that the parts met your expectations and that you found our pricing and delivery service satisfactory. We truly appreciate your support and look forward to assisting you again in the future.
Thank you for your feedback! We’re happy to hear that you had an excellent experience with our product and service. We truly appreciate your support and look forward to serving you again in the future.
Disappointing Customer Service and Repeated Fulfillment Mistakes
As a small mobile repair business, we depend on receiving the correct parts to keep our commitments to our customers. Unfortunately, our experience with A-Premium has been extremely disappointing.
This was not our first fulfillment issue, but this latest one was the final straw. We ordered a dual catalytic converter assembly and instead received brake rotors—a completely unrelated product. This forced us to delay a scheduled customer repair and negatively impacted our business.
To make matters worse, there is no meaningful phone support. The only option is to send an email and wait. While their automated system states that email responses may take up to 24 hours, that turnaround is unacceptable when a business is sitting idle because the wrong parts were shipped.
Mistakes happen, but what matters is how a company responds to them. When your livelihood depends on getting the correct parts on time, you need a supplier that is accessible and can resolve problems quickly.
Based on our experience, we cannot recommend A-Premium to professional repair shops or other small businesses that rely on accurate and timely parts delivery.
Reply from A-Premium2026-08-01
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by this experience. We understand how important it is for professional repair businesses to receive the correct parts on time, and we regret the impact this situation may have had on your scheduled repairs and customers.
We would appreciate the opportunity to review your case and provide proper assistance. However, we were unable to locate your order based on the information available in this review. Could you kindly provide us with your order number so we can investigate this matter further? Alternatively, you may contact us directly through our live chat or email, and our team will be happy to assist you.
Regarding the difficulty reaching us by phone, we sincerely apologize for the inconvenience. During peak hours, call volumes may be higher than usual, which can affect response times. If you are unable to reach us by phone, you may contact our live chat team and request a callback. Our team will be happy to arrange for a representative to contact you directly and assist with your concerns.
Your feedback is very important to us, and we will share your comments with the relevant teams as we continue working to improve our fulfillment accuracy, communication process, and overall customer experience.
We appreciate you bringing this matter to our attention and hope to have the opportunity to address your concerns and provide you with a better experience.
I received the wrong part. I called customer service and was helped immediately. Refund was issued over the phone and the new part was ordered. Very good customer service and support.
Reply from A-Premium2026-08-01
Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly and help resolve the issue with the incorrect part. Providing efficient support and finding the right solution for our customers is always our priority.
We truly appreciate your kind words and are grateful for your trust in A-Premium. Your feedback encourages us to continue improving our products and services.
Order was fine. Shipping sucks. The order came two days past the stated delivery date. I can't have customers waiting on parts this long.
Reply from A-Premium2026-08-01
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delayed delivery. We understand how important it is to receive parts on time, especially when they are needed for your customers.
We truly appreciate your patience and understanding. Your feedback is valuable to us, and we will continue working to improve our shipping process and provide a better experience for our customers.
